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Protected e-mail cannot open at Web Mail ( Exchange Server 2010 SP3 - Outlook Web App ) RRS feed

  • Question

  • Hi,

    I'm receiving this following error at webmail since the protected e-mail cannot open from Outlook Web App.

    Kindly advise ....

    The message you tried to open is protected with Information Rights Management. The Rights Management server isn't available to open this message. Try opening the message again. If the problem continues, contact your helpdesk.

    Error: System.Web.Services.Protocols.SoapException: Exception of type 'System.Web.Services.Protocols.SoapException' was thrown. ---> Microsoft.DigitalRightsManagement.Utilities.UnspecifiedErrorException: Exception of type 'Microsoft.DigitalRightsManagement.Utilities.UnspecifiedErrorException' was thrown. --- End of inner exception stack trace --- at Microsoft.DigitalRightsManagement.Certification.BaseCertificationWebService.Certify(CAType caType, CertifyParams requestParameters) at Microsoft.DigitalRightsManagement.Certification.ServerCertificationWebService.Certify(CertifyParams requestParams)
    URI: https://rms.company.com/_wmcs/certification/servercertification.asmx
    Code: RacAcquisitionFailed


    Regards,Ali

    Wednesday, June 7, 2017 11:49 AM