locked
Blue Screen Error RRS feed

  • Question

  • I keep having a blue screen error on my computer which says this:

    A problem has been detected and windows has been shut down to prevent damage to your computer.
    BAD_POOL_HEADER
    If this is the first time you’ve seen this stop error screen,
    restart your computer. If this screen appears again, follow these steps:

    Check to make sure any new hardware or software is properly installed,
    if this is a new installation, ask your hardware or software manufacturer 
    for any windows updates you might need.

    If problems continue, disable or remove any newly installed hardware 
    or software. Disable BIOS memory options such as catching or shadowing, if you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup options, and then select safe mode. 

    Technical Information:

    *** STOP: 0x00000019 (0x0000000000000020.0xFFFFFBA013488300.0xFFFFFBA013488FFG.0x000000000141041A)


    Collecting data for crash dump …
    initializing data for crash dump …
    beginning dump of physical memory.
    dumping physical memory to disc: 95

    Please Help Me.

    Monday, August 27, 2012 5:50 PM

Answers

  • Hi,

    Do you remember whether you have installed updates or drivers before this happened?

    The error code 0x19 indicates that a pool header is corrupt. For more reference, please check Bug Check 0x19: BAD_POOL_HEADER

    To check the this issue, please locate the dump file in the \Windows\Minidump folder and upload it so that we can analyze it. Before we could get your Minidump files, you can check following:

    1. Update all your drivers.

    2. Scan your computer for computer viruses.

    3. Test the issue in Safe Mode.


    Tracy Cai

    TechNet Community Support

    • Marked as answer by Sabrina Shen Thursday, September 6, 2012 7:09 AM
    Wednesday, August 29, 2012 6:37 AM