locked
WSUS Updates failing to install RRS feed

  • Question

  • Hello, I am trying to setup a WSUS server for personal learning and such, and getting some errors.  I have been doing a lot of searching but cant seem to find information that is giving much information of where to look with the errors I am seeing.  Basically I have approved a few updates, and the computers see that updates are available but they fail to install them, with error in Windows update code 80244019

    First about my setup.

    I have a server running VMWare exi, with the following Virtual machines created

    1 DC - senncorp-ad-01.senncorp.local

    1 WSUS - senncorp-wsus.senncorp.local

    1 Client - win-7-client-01

    Of note, one troubleshooting thing I read was to try and launch ( http://senncorp-wsus.senncorp.local:8530/ClientWebService/client.asmx on the computer, and this fails for me with the a following error

    Server Error in '/ClientWebService' Application.
    
    Runtime Error 
      Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. 
    
    Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".
    
    
    
    <!-- Web.Config Configuration File -->
    
    <configuration>
        <system.web>
            <customErrors mode="Off"/>
        </system.web>
    </configuration>
      
    
    Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.
    
    
    
    <!-- Web.Config Configuration File -->
    
    <configuration>
        <system.web>
            <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/>
        </system.web>
    </configuration>
     
    

    Note the updates fail from both the WSUS server itself, I approved 1 Server 2012 update and tried to get the server to update with it, and got same fail.  And also fails on my 1 client machine.  I am attaching the windowsupdate log from both machines.

    Server Update Log - http://pastebin.com/L7eVvtkn

    Client Update Log - http://pastebin.com/W0dVWTmb

    Thanks for any assistance

    Friday, September 19, 2014 1:11 PM

Answers

  • Server Update Log - http://pastebin.com/L7eVvtkn

    Client Update Log - http://pastebin.com/W0dVWTmb

    For future reference, it is preferable that you paste the relevant TEXT of the logfile into the body of a message in this forum. Personally, I'm loathe to click on unvetted links, particularly the likes of ones at public file sharing sites like pastebin.

    2014-09-19      08:55:58:764     920    a80     Setup   Client version: Core: 7.6.7600.320  Aux: 7.6.7600.320
    2014-09-19      08:56:01:665     920    a80     Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194

    Luckily... this is a simple fix. You need to install KB2938066 to the WSUS server.

    The build 320 WUA is attempting to selfupdate from a non-existent selfupdate resource that was introduced in the identified patch.


    Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    Friday, September 19, 2014 3:44 PM
  • When I tried to apply that update to the server, I got this error saying

    The update patch cannot be installed by the Windows Installer server because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program.  Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.

    So, your WSUS OS is WS2012?
    Or WS2012R2?

    There are 3 update packages available for http://support.microsoft.com/kb/2938066 did you choose the correct OS-match ?


    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

    Saturday, September 20, 2014 1:41 AM

All replies

  • Server Update Log - http://pastebin.com/L7eVvtkn

    Client Update Log - http://pastebin.com/W0dVWTmb

    For future reference, it is preferable that you paste the relevant TEXT of the logfile into the body of a message in this forum. Personally, I'm loathe to click on unvetted links, particularly the likes of ones at public file sharing sites like pastebin.

    2014-09-19      08:55:58:764     920    a80     Setup   Client version: Core: 7.6.7600.320  Aux: 7.6.7600.320
    2014-09-19      08:56:01:665     920    a80     Misc    WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80190194

    Luckily... this is a simple fix. You need to install KB2938066 to the WSUS server.

    The build 320 WUA is attempting to selfupdate from a non-existent selfupdate resource that was introduced in the identified patch.


    Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    Friday, September 19, 2014 3:44 PM
  • Thanks for the information on links, I will do that from now on.  I will give that KB a go, of note though I spun up a new server and shut the other wsus one down, and it worked that round, only thing I can think that was different between the two was where I had updates being downloaded to.  On the first one I chose a network share being shared by the DC \\senncorp-ad-01\senncorp.local\WSUS   but on the new install I set the download location to just be the local pc C:\wsusupdates

    Thanks Drew

    Friday, September 19, 2014 4:12 PM
  • When I tried to apply that update to the server, I got this error saying

    The update patch cannot be installed by the Windows Installer server because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program.  Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.

    Thanks

    Friday, September 19, 2014 4:31 PM
  • On the first one I chose a network share being shared by the DC \\senncorp-ad-01\senncorp.local\WSUS   but on the new install I set the download location to just be the local pc C:\wsusupdates

    setting the content download destination to a network drive is not supported - it has to be a "local" storage drive.
    From memory, as long as the content storage is mapped as a drive letter (not a UNC path) it should be ok.

    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

    Saturday, September 20, 2014 1:38 AM
  • When I tried to apply that update to the server, I got this error saying

    The update patch cannot be installed by the Windows Installer server because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program.  Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.

    So, your WSUS OS is WS2012?
    Or WS2012R2?

    There are 3 update packages available for http://support.microsoft.com/kb/2938066 did you choose the correct OS-match ?


    Don
    (Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
    This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

    Saturday, September 20, 2014 1:41 AM
  • I followed Don's advice in the above post and am getting the 'The update is not applicable to your computer' message. Both servers are Server 2012 R2 with WSUS Role installed.

    • Edited by MarkBennett Monday, October 13, 2014 12:50 AM
    Sunday, October 12, 2014 11:22 PM
  • I followed Don's advice in the above post and am getting the 'The update is not applicable to your computer' message. Both servers are Server 2012 R2 with WSUS Role installed.

    So, to the earlier questions.. *WHICH* update package are you trying to install?

    Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    Monday, October 13, 2014 1:32 AM
  • Attempting to install KB2938066.
    Monday, October 13, 2014 1:42 AM
  • Attempting to install KB2938066.

    Okay... we're going to need to be a bit more specific here... this much I already knew, after all, I'm the guy who said to install this update.

    BUT... KB2938066 contains three different update packages.

    • It contains a package for all instances of WSUS v3 (regardless of operating system).
    • It contains a package for WSUS v6.2 (running on Windows Server 2012 *RTM*).
    • It contains a package for WSUS v6.3 (running on Windows Server 2012 *R2*).

    The message you are receiving is a strong indication that you are using the wrong package.

    This is the one you should have for Windows Server 2012 R2:

    http://www.microsoft.com/downloads/details.aspx?FamilyId=f998b5fc-0fbb-46c8-a5e2-308a98a4f294


    Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

    Monday, October 13, 2014 1:02 PM