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PnP not identifying devices on POSready7 RRS feed

  • Question

  • Hi !

    Did a clean install of PosReady 7 on two different hardware platforms.

    No matter what i connect to USB i get the "Device driver software not successfully installed" it is not a driver issue, we are talking plain thumb drives, keyboards, mice etc.

    Rebooting the device causes a proper detection, however moving the device to another port requires another reboot.

    Any ideas ?

    Monday, October 31, 2011 7:54 AM

Answers

  • Hi Terry

    We found the bug, it seems that a customized installer (our sw developer homemade) wrote some registry changes that functioned well with a standard Windows 7 Prof, however running the same "hacks" on POSready causes PnP and System Restore problems.

    I didnt see the clear picture until i figured it was connected to this installer.

    We will continue debugging this issue, i recon the registry database somehow is different in POSready.

    Thank you for taking the time to test.

    Regards Jan

    Tuesday, November 8, 2011 7:45 AM

All replies

  • Jan,

    We have not seen this issue before. Do you experience the same behavior when installing Windows 7 of hte device?

    Please tell me about your installation. 

    * Physical hardware vs virtual machine

    * Hardware model

    * Type of storage media & drive letter

    * Attended install vs unattended unstall

    * Onboard USB ports vs HUB

     

    Thanks


    Terry Warwick
    Microsoft
    Tuesday, November 1, 2011 5:09 AM
  • Hi Terry

    It is Physical HW

    PC1

    Nexcom NDIS 120 http://www.nexcom.com/Products/multi-media-solutions/digital-signage-player/cost-effective-player/atom-player-ndis-120

    Storage media Physical disk 2½" 120GB

    PC2

    Lenovo T60

    Storage media Physical disk 2½" 240GB

    Attended install

    Onboard USB

    Regards Jan

    Tuesday, November 1, 2011 8:52 AM
  • Jan,

    I have installed POSReady 7 on a Lenogo T60 and I am not encountering any problems with loading drivers.  I have successfully plugged in multiple USB Thumb Drives, a USB Mouse, and a USB Keyboard and all successfully installed drivers.  By any chance are you attempting to install multiple operating systems on these devices?  This is not a core scenario for POSReady and would not be supported by our licensing.

    Terry Warwick
    Microsoft

    Tuesday, November 8, 2011 12:07 AM
  • Hi Terry

    We found the bug, it seems that a customized installer (our sw developer homemade) wrote some registry changes that functioned well with a standard Windows 7 Prof, however running the same "hacks" on POSready causes PnP and System Restore problems.

    I didnt see the clear picture until i figured it was connected to this installer.

    We will continue debugging this issue, i recon the registry database somehow is different in POSready.

    Thank you for taking the time to test.

    Regards Jan

    Tuesday, November 8, 2011 7:45 AM