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Never having used Project, is this a feature? RRS feed

  • Question

  • Our company wants to track what the hold-up is when doing quotes.

    That is, for us to do a quote we need artwork from the customer, input from the salesrep, we need to modify that artwork in our graphics department, our Cad department needs to work on it following, then the CSR needs to finalize all the information on the quote, create it, and send it out. 

    It's taking us 3-4 days to get quotes back to the customer and we want to know what the hold-up is so we can get more resources/people in that area.  Is this something project can do?

    I want to use it for tracking our quotes, can we use it and have it say, for the month of January there were 450 quote tasks.  On average it took 3 hours from the saleresp, 6 hours in graphics, 2 days in Cad, and 1 hour for the CSR to finalize.  Then we know where the hold up is. 

    Then is it possible for CAD to enter information what the holdup is?  Let's say when it gets to CAD they're missing information and it took the CSR 2 days to get it to them.  So technically although the project is in CAD, it wasn't them holding it up.  How would it handle that. 

    Thanks



    • Edited by Allen Aska Friday, February 3, 2017 1:44 PM
    Friday, February 3, 2017 1:40 PM