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I can'n open IE or Windows Explorer RRS feed

  • Question

  • بسم الله الرحمن الرحيم

    this client uder DC

    i get this error :

    Problem signature:

    Problem Event Name: APPCRASH

    Application Name: Explorer.EXE

    Application Version: 6.1.7600.16450

    Application Timestamp: 4aeba271

    Fault Module Name: ntdll.dll

    Fault Module Version: 6.1.7600.16385

    Fault Module Timestamp: 4a5bdadb

    Exception Code: c0000005

    Exception Offset: 0006a7c9

    OS Version: 6.1.7600.2.0.0.256.4

    Locale ID: 14337

    Additional Information 1: 0a9e

    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

    Additional Information 3: 0a9e

    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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    Monday, August 9, 2010 10:56 AM

Answers

  •  Hi,

     

    Can you provide more detailed symptom? When did this issue occur for the first time?

     

    Is there any error message when opening IE? Does it hang at blank or homepage? Can you launch program by double-clicking the desktop icons or from Start menu?

     

    When explorer.exe hangs, press Ctrl+Alt+Delete to bring out Task Manager, end the explorer.exe Process. Then click File->New Task(Run…), type explorer.exe to check the result.

     

    Certain things you can try are to find out the root cause of the problem are given below.

     

    1.    Have a look whether you can reproduce the problem in safe mode.

     

    Start your computer in safe mode

    http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

     

    If behavior doesn’t persist in safe mode, it indicates that a third party program or service is preventing you from performing the action as supposed to.

     

    To validate or determine which service/startup item could be causing this, restart the computer and boot to desktop normally. Once done, perform clean boot.

     

    2.    Clean Boot prevents software conflicts by preventing the startup items and non Microsoft services from loading. This way you can safely follow the process of elimination to check which application is causing this behavior.

     

    Refer:

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.microsoft.com/kb/929135

    Note: Ensure that you put your computer back to normal startup mode after completing the troubleshooting steps. Steps are available in the article given above.

     

    Please post back and tell us the result.

     

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Magon Liu Wednesday, August 18, 2010 2:56 AM
    Thursday, August 12, 2010 9:44 AM