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Create a Knowlege base article from an incident RRS feed

  • Question

  • What would be involved in creating a task to create a knowledge base article from an incident?  Patrik mentions this here http://social.technet.microsoft.com/forums/en-us/systemcenterservicemanager/thread/58CC9C01-49F1-4F3F-83AB-CEFBE48C562B
    Monday, December 10, 2012 5:58 PM

Answers

  • you need to create SDK code to copy data from incident and create new KB article, This code will be mapped to incident tasks

    These links will help you to start

    Get SCSM Knowledge Article via SDK Sample Code Project

    http://gallery.technet.microsoft.com/Get-SCSM-Knowledge-Article-78e1ec58

    Create Incident from Service Request and copy various attributes

    http://gallery.technet.microsoft.com/Create-Incident-from-f19aaea0


    Mohamed Fawzi | http://fawzi.wordpress.com


    • Edited by M Fawzi Sunday, May 12, 2013 8:14 AM
    • Marked as answer by Misha Rudiy Wednesday, May 29, 2013 3:38 PM
    Sunday, May 12, 2013 8:10 AM
  • Replied here. We developed such a console task.

    Cheers,

    Marat

    Site: www.scutils.com  Twitter:    LinkedIn:    Facebook:   


    Friday, November 15, 2013 5:19 AM

All replies

  • you need to create SDK code to copy data from incident and create new KB article, This code will be mapped to incident tasks

    These links will help you to start

    Get SCSM Knowledge Article via SDK Sample Code Project

    http://gallery.technet.microsoft.com/Get-SCSM-Knowledge-Article-78e1ec58

    Create Incident from Service Request and copy various attributes

    http://gallery.technet.microsoft.com/Create-Incident-from-f19aaea0


    Mohamed Fawzi | http://fawzi.wordpress.com


    • Edited by M Fawzi Sunday, May 12, 2013 8:14 AM
    • Marked as answer by Misha Rudiy Wednesday, May 29, 2013 3:38 PM
    Sunday, May 12, 2013 8:10 AM
  • Replied here. We developed such a console task.

    Cheers,

    Marat

    Site: www.scutils.com  Twitter:    LinkedIn:    Facebook:   


    Friday, November 15, 2013 5:19 AM