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Error 0x80070490 when accessing Roles and Features in Server Manager / System Update Readiness Tool can't fix due to missing repair files RRS feed

  • Question

  • I have a Windows 2008 R2 server, and as the title says I'm not able to access Roles and Features in Server Manager (which makes me unable to install new features..).Error message is 0x80070490 and Technet describes what to do in KB896989. Following the directions in this KB, I installed System Update Readiness Tool (from this URL http://www.microsoft.com/downloads/details.aspx?FamilyId=c4b0f52c-d0e4-4c18-aa4b-93a477456336&displaylang=en). Following is the output (c:\windows\logs\cbs\checksur.log) from a run with this tool.

     

    =================================

    Checking System Update Readiness.

    Binary Version 6.1.7600.20751

    Package Version 9.0

    2010-08-31 20:43

     

    Checking Windows Servicing Packages

     

    Checking Package Manifests and Catalogs

     

    Checking Package Watchlist

     

    Checking Component Watchlist

     

    Checking Packages

    (f) CBS MUM Missing 0x00000002 servicing\Packages\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.4.7600.226.mum

    (f) CBS MUM Missing 0x00000002 servicing\Packages\WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.4.7600.226.mum

     

    Checking Component Store

     

    Summary:

    Seconds executed: 1893

     Found 2 errors

      CBS MUM Missing Total count: 2

     

    Unavailable repair files:

    servicing\packages\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.4.7600.226.mum

    servicing\packages\WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.4.7600.226.mum

    servicing\packages\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.4.7600.226.cat

    servicing\packages\WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.4.7600.226.cat

    Following the tutorial in http://technet.microsoft.com/en-us/library/ee619779(WS.10).aspx I have tried to locate the reported *.mum and *.cat files (on other but similar systems, and by crawling the web), but with no luck.


    I have noticed that *.mum and *.cat files have been posted on this board before (as a fixme.zip file). Could you guys please help me out (I would consider a such fix as a silver bullet for my 0x80070490 problem).

    Regards Grathmack

    Tuesday, August 31, 2010 7:39 PM

Answers

All replies

  • Did you have a look at the following article below?

    http://blogs.technet.com/b/roplatforms/archive/2010/05/12/how-to-fix-server-manager-errors-after-installing-updates-hresult-0x800f0818-hresult-0x800b0100.aspx


    MCITP: Enterprise Messaging Administrator 2007/2010 | MCITP: Server Administrator | MCTS: Windows Server 2008 Applications Infrastructure, Configuring | MCP | MCDST
    Wednesday, September 1, 2010 1:12 PM
  • The problem is that the missing repair files are not related to a KB package (hotfix, update, security issue, etc.), so I can't just download the correlating KB and copy out the *.mum and *.cat files.

    I don't know where to download updates for WUClient-SelfUpdate-* and I have not been able to find the repair files that I need.

    Wednesday, September 1, 2010 1:49 PM
  • This is odd, I went through the procedure below to recover them from the install media, but they were not there.  Does the April 2010 SUR tool report the same files missing?

    http://www.microsoft.com/downloads/details.aspx?FamilyID=BA837D17-580F-410C-B6A9-1069D772A835&displaylang=zh-cn&displaylang=en

    The normal procedure for getting files without a specific KB reference is below, but I didn't find the files you need on the install media (for 2008 R2 Enterprise x64):

    servicing\packages\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.4.7600.226.mum
    servicing\packages\WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.4.7600.226.mum
    servicing\packages\WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.4.7600.226.cat
    servicing\packages\WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.4.7600.226.cat

    Do you have SP1 installed or anything?

    ------------------------------------------------------------------------------------------------------------------------------------------------------------------

    I don't like to use files or registry patches from anyone besides Microsoft, so I will attempt to show you how to retrieve these files yourself. This procedure is going to follow the following high level steps:

    Obtain and mount media for Windows Server 2008 R2 and WAIK
    Install the WAIK (for mounting the install.wim file)
    Mount the install.wim file
    Explore the mounted image to get the files that you need
    Restore the files

    If they are not on a similar machine, then the next thing to try is to mount the install.wim file from the Server 2008 R2 media. I simply retrieved the 64 bit ISO from

    http://technet.microsoft.com/en-us/evalcenter/dd459137.aspx

    and the Automated Installation Kit from

    http://www.microsoft.com/downloads/details.aspx?FamilyID=696dd665-9f76-4177-a811-39c26d3b3b34&displayLang=en

    I mounted the ISOs with Virtual Clonedrive, but if you have DVDs available or another method, that is just as good. I installed the WAIK from above and created a directory, c:\images. H: is my drive for the mounted Windows Server 2008 R2 Media. From an administrative command prompt,

    cd C:\Program Files\Windows AIK\Tools\amd64

    Next you will need to determine the image index to mount, for me, I will mount the enterprise edition image:

    imagex /info h:\sources\install.wim

    ...

      <IMAGE INDEX="3">
        <DIRCOUNT>13393</DIRCOUNT>
        <FILECOUNT>59572</FILECOUNT>
        <TOTALBYTES>10124270277</TOTALBYTES>
        <CREATIONTIME>
          <HIGHPART>0x01CA0446</HIGHPART>
          <LOWPART>0x8E44DCAF</LOWPART>
        </CREATIONTIME>
        <LASTMODIFICATIONTIME>
          <HIGHPART>0x01CA0458</HIGHPART>
          <LOWPART>0x5CEB62E6</LOWPART>
        </LASTMODIFICATIONTIME>
        <WINDOWS>
          <ARCH>9</ARCH>
          <PRODUCTNAME>Microsoftr Windowsr Operating System</PRODUCTNAME>
          <EDITIONID>ServerEnterprise</EDITIONID>

          <INSTALLATIONTYPE>Server</INSTALLATIONTYPE>
          <HAL>acpiapic</HAL>
          <PRODUCTTYPE>ServerNT</PRODUCTTYPE>
          <PRODUCTSUITE>Terminal Server</PRODUCTSUITE>
          <LANGUAGES>
            <LANGUAGE>en-US</LANGUAGE>
            <DEFAULT>en-US</DEFAULT>
          </LANGUAGES>
          <VERSION>
            <MAJOR>6</MAJOR>
            <MINOR>1</MINOR>
            <BUILD>7600</BUILD>
            <SPBUILD>16385</SPBUILD>
            <SPLEVEL>0</SPLEVEL>
          </VERSION>
          <SYSTEMROOT>WINDOWS</SYSTEMROOT>
        </WINDOWS>
        <NAME>Windows Server 2008 R2 SERVERENTERPRISE</NAME>
        <DESCRIPTION>Windows Server 2008 R2 SERVERENTERPRISE</DESCRIPTION>

        <FLAGS>ServerEnterprise</FLAGS>
        <HARDLINKBYTES>3549432382</HARDLINKBYTES>
        <DISPLAYNAME>Windows Server 2008 R2 Enterprise (Full Installation)</DISPLAYNAME>
        <DISPLAYDESCRIPTION>This option installs the complete installation of Window
    s Server. This installation includes the entire user interface, and it supports
    all of the server roles.</DISPLAYDESCRIPTION>

      </IMAGE>

    ...

    The following step might take a while to mount the image

    imagex mount H:\sources\install.wim 3 c:\images

    ImageX Tool for Windows
    Copyright (C) Microsoft Corp. All rights reserved.
    Version: 6.1.7600.16385

    Mounting: [H:\sources\install.wim, 3] -> [c:\images]...

    [ 100% ] Mounting progress

    Successfully mounted image.

    Total elapsed time: 22 min 26 sec

    for me, C:\images\Windows\servicing\Packages should contain the files for the image, there I should be able to find the applicable repair files. From there they simply need to be restored to the affected machine.

    References:
    Mount and Modify an Image (imagex)
    http://technet.microsoft.com/en-us/library/cc766067(WS.10).aspx






    -- Mike Burr
    • Edited by Mike Burr Wednesday, September 1, 2010 8:13 PM missed /info on imagex command
    Wednesday, September 1, 2010 5:46 PM
  • I was just reading through this thread,

    http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/a062b959-c72d-4cf2-9687-43654d45b471

    Do you have a checked build installed? You can determine with WMI:

    wmic path Win32_OperatingSystem GET Debug

    If so, you may be able to use the original ISO from the checked build and the procedure in my last post to recover the files.

    -- Mike Burr
    Wednesday, September 1, 2010 7:31 PM
  • Thanks for help, but still no solution..

    1) Does the April 2010 SUR tool report the same files missing? Won't install on Windows 2008 R2 Server..

    2) Do you have SP1 installed or anything? Nope, clean install from a Windows 2008 R2 Server Standard installation media.

    3) 
    Do you have a checked build installed?
    C:\Users\Administrator>wmic path Win32_OperatingSystem GET Debug
    Debug
    FALSE

    ---------------------

    I have also tried to create a "reference machine" by performing a clean install on a separate machine, and apply all available updates. This worked fine, and Roles and Features in Server Manager is still available after the updates. I then tried to look for the repair files that I'm missing (in c:\windows\servicing\packages\) but I can't find the files.

    Thursday, September 2, 2010 7:55 AM
  • Hi,

     

    Please download the fix.zip file from the following site. Extract it and copy the files to C:\Windows\servicing\Packages to replace the old files.

     

    https://sftasia.one.microsoft.com/choosetransfer.aspx?key=cb344b41-9311-4bfd-ae70-5735099a464b

     

    Select "Receive Files from Microsoft"

     

    Password: sm@ao-f9Zzf

     

    Hope it helps.

     

    Regards,

    Bruce

    • Marked as answer by grathmack Wednesday, September 8, 2010 4:53 PM
    Monday, September 6, 2010 12:53 PM
  • Thank you so much!

    I have successfully downloaded the fix.zip file. I don't have access to the server right now, but I will try the fix tomorrow. The results will be posted :-) 

    Tuesday, September 7, 2010 3:18 PM
  • Hi,

     

    If there is any update, please let us know.

     

    Have a nice day!

    Wednesday, September 8, 2010 11:45 AM
  • It worked even without a reboot! Thank you so much for the fix Bruce-Liu! You really saved my week :-)
    Wednesday, September 8, 2010 4:54 PM
  • Thanks for your feedback.

     

    The missing files are Windows Update Agent (WUA) related files. WUA is preinstalled in Windows Server 2008 R2 and Windows 7. That’s why we cannot find a KBXXXXX update from which we can get the missing files. If others who encounter this similar problem, you just need to find another good Windows Server 2008 R2 computer, open C:\Windows\servicing\Packages and copy the corresponding missing files to the problematic computer. Then the problem should be resolved.

     

    Regards,

    Bruce

    Thursday, September 9, 2010 1:39 AM
  • Hi Bruce,

    Any idea how I can fix this:

    Faulting application name: TrustedInstaller.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc4b0

    Faulting module name: ntdll.dll, version: 6.1.7600.16559, time stamp: 0x4ba9b802

    Exception code: 0xc00000fd

    Fault offset: 0x00000000000550b7

    Faulting process id: 0x11b4

    Faulting application start time: 0x01cb6e4fba610fac

    Faulting application path: C:\Windows\servicing\TrustedInstaller.exe

    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

    Report Id: 0379ec7c-da43-11df-af2f-000ea6744403

     

    Started after updates, searched forums, tried downloading the readiness tool, doesnt install, says its not applicable for win2008R2, so I cant tell you what files are corrupt.

    I found 6 failed updates, uninstalling and reinstalling did not solve it, even though they are installed correctly now:

    KB975560

    KB2032276

    KB2079403

    KB978886

    KB981852

    KB983590

    I do recall the NET3.5 update hanged on install...

    No clue what to do anymore

    If you can help, then please :)

    Sunday, October 17, 2010 11:25 PM
  • Hi,

    I have the same problem with Czech versionW2008R2 Ente.. ,

    how to fix?

    thank you very much for your advice

    Jan

    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7600.20751
    Package Version 9.0
    2010-11-02 09:12

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages
    (f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_1_for_KB2362765~31bf3856ad364e35~amd64~~6.1.1.0.mum       
    (f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_1_for_KB2378111~31bf3856ad364e35~amd64~~6.1.1.1.mum       
    (f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_41_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.mum       
    (f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_57_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.mum       
    (f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_73_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.mum       
    (f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_78_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.mum       
    (f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_for_KB2158563_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum       
    (f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.mum       
    (f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_for_KB2362765_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum       
    (f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_for_KB2362765~31bf3856ad364e35~amd64~~6.1.1.0.mum       
    (f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_for_KB2378111_RTM~31bf3856ad364e35~amd64~~6.1.1.1.mum       
    (f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_for_KB2378111~31bf3856ad364e35~amd64~~6.1.1.1.mum       

    Checking Component Store

    Summary:
    Seconds executed: 715
     Found 12 errors
      CBS MUM Missing Total count: 12

    Unavailable repair files:
        servicing\packages\Package_1_for_KB2362765~31bf3856ad364e35~amd64~~6.1.1.0.mum
        servicing\packages\Package_1_for_KB2378111~31bf3856ad364e35~amd64~~6.1.1.1.mum
        servicing\packages\Package_41_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.mum
        servicing\packages\Package_57_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.mum
        servicing\packages\Package_73_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.mum
        servicing\packages\Package_78_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.mum
        servicing\packages\Package_for_KB2158563_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
        servicing\packages\Package_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.mum
        servicing\packages\Package_for_KB2362765_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
        servicing\packages\Package_for_KB2362765~31bf3856ad364e35~amd64~~6.1.1.0.mum
        servicing\packages\Package_for_KB2378111_RTM~31bf3856ad364e35~amd64~~6.1.1.1.mum
        servicing\packages\Package_for_KB2378111~31bf3856ad364e35~amd64~~6.1.1.1.mum
        servicing\packages\Package_1_for_KB2362765~31bf3856ad364e35~amd64~~6.1.1.0.cat
        servicing\packages\Package_1_for_KB2378111~31bf3856ad364e35~amd64~~6.1.1.1.cat
        servicing\packages\Package_41_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.cat
        servicing\packages\Package_57_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.cat
        servicing\packages\Package_73_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.cat
        servicing\packages\Package_78_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.cat
        servicing\packages\Package_for_KB2158563_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
        servicing\packages\Package_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.cat
        servicing\packages\Package_for_KB2362765_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
        servicing\packages\Package_for_KB2362765~31bf3856ad364e35~amd64~~6.1.1.0.cat
        servicing\packages\Package_for_KB2378111_RTM~31bf3856ad364e35~amd64~~6.1.1.1.cat
        servicing\packages\Package_for_KB2378111~31bf3856ad364e35~amd64~~6.1.1.1.cat

    (w)    Unable to get system disk properties    0x0000045D    IOCTL_STORAGE_QUERY_PROPERTY    Disk Cache   

    Tuesday, November 2, 2010 12:20 PM
  • Hi Jan,

    You need some files from the following packages:

    Update for Internet Explorer 8 Compatibility View List for Windows Server 2008 R2 x64 Edition (KB2362765)
    http://www.microsoft.com/downloads/en/results.aspx?freetext=KB2362765&displaylang=en&stype=s_basic

    Security Update for Windows Server 2008 x64 Edition (KB2378111)
    http://www.microsoft.com/downloads/en/results.aspx?freetext=kb2378111&displaylang=en&stype=s_basic

    Update for Windows Server 2008 R2 x64 Edition (KB2158563)
    http://www.microsoft.com/downloads/en/results.aspx?freetext=kb2158563&displaylang=en&stype=s_basic

    Note that I posted generic search links in case someone encounters this post, but needs files for a different OS.

    I downloaded the necessary updates to a temporary working directory, c:\servicing and ran the following commands from an elevated command prompt to extract the updates,


    Update for Internet Explorer 8 Compatibility View List for Windows Server 2008 R2 x64 Edition (KB2362765)
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    
    C:\Users\Administrator>cd c:\servicing
    
    c:\servicing>wusa Windows6.1-KB2362765-x64.msu /extract:c:\servicing\kb2362765
    
    c:\servicing>cd kb2362765
    
    c:\servicing\kb2362765>mkdir files
    
    c:\servicing\kb2362765>expand Windows6.1-KB2362765-x64.cab -F:* files 
    
    Microsoft (R) File Expansion Utility Version 6.1.7600.16385
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    Adding files\x86_microsoft-windows-ie-iecompat_31bf3856ad364e35_8.0.7600.20789_none_bc0dc9762259ae62.manifest to Extraction Queue
    Adding files\x86_microsoft-windows-ie-iecompat_31bf3856ad364e35_8.0.7600.16664_none_bb94cb1109305803.manifest to Extraction Queue
    Adding files\update.mum to Extraction Queue
    Adding files\update.cat to Extraction Queue
    Adding files\update-bf.mum to Extraction Queue
    Adding files\update-bf.cat to Extraction Queue
    Adding files\package_for_kb2362765_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum to Extraction Queue
    Adding files\package_for_kb2362765_rtm~31bf3856ad364e35~amd64~~6.1.1.0.cat to Extraction Queue
    Adding files\package_for_kb2362765_rtm_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum to Extraction Queue
    Adding files\package_for_kb2362765_rtm_bf~31bf3856ad364e35~amd64~~6.1.1.0.cat to Extraction Queue
    Adding files\package_2_for_kb2362765~31bf3856ad364e35~amd64~~6.1.1.0.mum to Extraction Queue
    Adding files\package_2_for_kb2362765~31bf3856ad364e35~amd64~~6.1.1.0.cat to Extraction Queue
    Adding files\package_2_for_kb2362765_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum to Extraction Queue
    Adding files\package_2_for_kb2362765_bf~31bf3856ad364e35~amd64~~6.1.1.0.cat to Extraction Queue
    Adding files\package_1_for_kb2362765~31bf3856ad364e35~amd64~~6.1.1.0.mum to Extraction Queue
    Adding files\package_1_for_kb2362765~31bf3856ad364e35~amd64~~6.1.1.0.cat to Extraction Queue
    Adding files\package_1_for_kb2362765_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum to Extraction Queue
    Adding files\package_1_for_kb2362765_bf~31bf3856ad364e35~amd64~~6.1.1.0.cat to Extraction Queue
    Adding files\amd64_microsoft-windows-ie-iecompat_31bf3856ad364e35_8.0.7600.20789_none_182c64f9dab71f98\iecompat.dll to Extraction Queue
    Adding files\x86_microsoft-windows-ie-iecompat_31bf3856ad364e35_8.0.7600.20789_none_bc0dc9762259ae62\iecompat.dll to Extraction Queue
    Adding files\x86_microsoft-windows-ie-iecompat_31bf3856ad364e35_8.0.7600.16664_none_bb94cb1109305803\iecompat.dll to Extraction Queue
    Adding files\amd64_microsoft-windows-ie-iecompat_31bf3856ad364e35_8.0.7600.16664_none_17b36694c18dc939\iecompat.dll to Extraction Queue
    Adding files\amd64_microsoft-windows-ie-iecompat_31bf3856ad364e35_8.0.7600.20789_none_182c64f9dab71f98.manifest to Extraction Queue
    Adding files\amd64_microsoft-windows-ie-iecompat_31bf3856ad364e35_8.0.7600.16664_none_17b36694c18dc939.manifest to Extraction Queue
    Adding files\amd64_be52d253d7f4e6bb0bcbb544ca564b5a_31bf3856ad364e35_8.0.7600.16664_none_6c01488a8c15c0fc.manifest to Extraction Queue
    Adding files\amd64_b39b570f73bc7c40203f1a01cf651292_31bf3856ad364e35_8.0.7600.20789_none_5ce4d6904d917183.manifest to Extraction Queue
    
    Expanding Files ....
    
    Expanding Files Complete ...
    26 files total.
    
    c:\servicing\kb2362765>
    

    Security Update for Windows Server 2008 x64 Edition (KB2378111)
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    
    C:\Users\Administrator>cd c:\servicing
    
    c:\servicing>wusa Windows6.1-KB2378111-x64.msu /extract:c:\servicing\kb2378111
    
    c:\servicing>cd kb2378111
    
    c:\servicing\kb2378111>mkdir files
    
    c:\servicing\kb2378111>expand Windows6.1-KB2378111-x64.cab -F:* files 
    
    Microsoft (R) File Expansion Utility Version 6.1.7600.16385
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    Adding files\x86_microsoft-windows-mediaplayer-wmpps_31bf3856ad364e35_6.1.7600.20792_none_aedc77aeb6794369.manifest to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_722f30cbb653e962.manifest to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_71cb05369d197478.manifest to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_67765ae468b8b27d\wmpconfig.exe to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_67da867981f32767\wmpconfig.exe to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_67765ae468b8b27d\wmpshare.exe to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_67da867981f32767\wmpshare.exe to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_71cb05369d197478\wmpshare.exe to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_722f30cbb653e962\wmpshare.exe to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_722f30cbb653e962\wmpconfig.exe to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_71cb05369d197478\wmpconfig.exe to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_722f30cbb653e962\wmploc.dll to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_67da867981f32767\wmploc.dll to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_67765ae468b8b27d\wmploc.dll to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_71cb05369d197478\wmploc.dll to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_71cb05369d197478\wmp.dll to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_722f30cbb653e962\wmp.dll to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_67765ae468b8b27d\wmp.dll to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_67da867981f32767\wmp.dll to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-wmpps_31bf3856ad364e35_6.1.7600.20792_none_0afb13326ed6b49f\wmpps.dll to Extraction Queue
    Adding files\x86_microsoft-windows-mediaplayer-wmpps_31bf3856ad364e35_6.1.7600.20792_none_aedc77aeb6794369\wmpps.dll to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_71cb05369d197478\wmp.mof to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_67da867981f32767\wmp.mof to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_67765ae468b8b27d\wmp.mof to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_722f30cbb653e962\wmp.mof to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_67da867981f32767\wmplayer.exe to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_67765ae468b8b27d\wmplayer.exe to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_722f30cbb653e962\wmplayer.exe to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_71cb05369d197478\wmplayer.exe to Extraction Queue
    Adding files\update.mum to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_67765ae468b8b27d.manifest to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_67da867981f32767\wmpplayer-ppdlic.xrm-ms to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_67765ae468b8b27d\wmpplayer-ppdlic.xrm-ms to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_67da867981f32767.manifest to Extraction Queue
    Adding files\update.cat to Extraction Queue
    Adding files\amd64_4b24818c19be45af678eefcca8a8644a_31bf3856ad364e35_6.1.7600.16667_none_eb0f18c928759882.manifest to Extraction Queue
    Adding files\update-bf.mum to Extraction Queue
    Adding files\amd64_249513d82197a2e89d8cdd09b5fe78b5_31bf3856ad364e35_6.1.7600.20792_none_018105df21b67ac9.manifest to Extraction Queue
    Adding files\update-bf.cat to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_722f30cbb653e962\spwmp.dll to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_71cb05369d197478\spwmp.dll to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_67da867981f32767\spwmp.dll to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_67765ae468b8b27d\spwmp.dll to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_71cb05369d197478\renderingcontrol.xml to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_67da867981f32767\renderingcontrol.xml to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_67765ae468b8b27d\renderingcontrol.xml to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_722f30cbb653e962\renderingcontrol.xml to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_71cb05369d197478\prod_wow64_wmpplayer.ptxml to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_67da867981f32767\prod_wmpplayer.ptxml to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_67765ae468b8b27d\prod_wmpplayer.ptxml to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_722f30cbb653e962\prod_wow64_wmpplayer.ptxml to Extraction Queue
    Adding files\package_for_kb2378111_rtm~31bf3856ad364e35~amd64~~6.1.1.1.mum to Extraction Queue
    Adding files\package_for_kb2378111_rtm~31bf3856ad364e35~amd64~~6.1.1.1.cat to Extraction Queue
    Adding files\package_for_kb2378111_rtm_bf~31bf3856ad364e35~amd64~~6.1.1.1.mum to Extraction Queue
    Adding files\package_for_kb2378111_rtm_bf~31bf3856ad364e35~amd64~~6.1.1.1.cat to Extraction Queue
    Adding files\package_2_for_kb2378111~31bf3856ad364e35~amd64~~6.1.1.1.mum to Extraction Queue
    Adding files\package_2_for_kb2378111~31bf3856ad364e35~amd64~~6.1.1.1.cat to Extraction Queue
    Adding files\package_2_for_kb2378111_bf~31bf3856ad364e35~amd64~~6.1.1.1.mum to Extraction Queue
    Adding files\package_2_for_kb2378111_bf~31bf3856ad364e35~amd64~~6.1.1.1.cat to Extraction Queue
    Adding files\package_1_for_kb2378111~31bf3856ad364e35~amd64~~6.1.1.1.mum to Extraction Queue
    Adding files\package_1_for_kb2378111~31bf3856ad364e35~amd64~~6.1.1.1.cat to Extraction Queue
    Adding files\package_1_for_kb2378111_bf~31bf3856ad364e35~amd64~~6.1.1.1.mum to Extraction Queue
    Adding files\package_1_for_kb2378111_bf~31bf3856ad364e35~amd64~~6.1.1.1.cat to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_67da867981f32767\dxmasf.dll to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_67da867981f32767\msdxm.ocx to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_67765ae468b8b27d\dxmasf.dll to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_67765ae468b8b27d\msdxm.ocx to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_71cb05369d197478\msdxm.ocx to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_71cb05369d197478\dxmasf.dll to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_722f30cbb653e962\dxmasf.dll to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_722f30cbb653e962\msdxm.ocx to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_71cb05369d197478\dmr_48.png to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_67da867981f32767\dmr_48.png to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_67765ae468b8b27d\dmr_48.png to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_722f30cbb653e962\dmr_48.png to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_722f30cbb653e962\dmr_120.jpg to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_71cb05369d197478\dmr_120.jpg to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_67765ae468b8b27d\dmr_120.jpg to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_67da867981f32767\dmr_120.jpg to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_71cb05369d197478\dmr_48.jpg to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_67da867981f32767\dmr_48.jpg to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_67765ae468b8b27d\dmr_48.jpg to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_722f30cbb653e962\dmr_48.jpg to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_71cb05369d197478\connectionmanager_dmr.xml to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_67da867981f32767\connectionmanager_dmr.xml to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_67765ae468b8b27d\connectionmanager_dmr.xml to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_722f30cbb653e962\connectionmanager_dmr.xml to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_71cb05369d197478\dmr_120.png to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_67da867981f32767\dmr_120.png to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_67765ae468b8b27d\dmr_120.png to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_722f30cbb653e962\dmr_120.png to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_71cb05369d197478\avtransport.xml to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_67da867981f32767\avtransport.xml to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.16667_none_67765ae468b8b27d\avtransport.xml to Extraction Queue
    Adding files\wow64_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.1.7600.20792_none_722f30cbb653e962\avtransport.xml to Extraction Queue
    Adding files\amd64_microsoft-windows-mediaplayer-wmpps_31bf3856ad364e35_6.1.7600.20792_none_0afb13326ed6b49f.manifest to Extraction Queue
    
    Expanding Files ....
    
    Expanding Files Complete ...
    96 files total.
    
    c:\servicing\kb2378111>
    

    Update for Windows Server 2008 R2 x64 Edition (KB2158563)
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    
    C:\Users\Administrator>cd c:\servicing
    
    c:\servicing>wusa Windows6.1-KB2158563-x64.msu /extract:c:\servicing\kb2158563
    
    c:\servicing>cd kb2158563
    
    c:\servicing\kb2158563>mkdir files
    
    c:\servicing\kb2158563>expand Windows6.1-KB2158563-x64.cab -F:* files
    
    Microsoft (R) File Expansion Utility Version 6.1.7600.16385
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    <Output omitted, see file list here: http://cid-8f63f3f375a57b50.office.live.com/embedicon.aspx/.Public/kb2158563files.txt >
    
    Expanding Files ....
    
    Expanding Files Complete ...
    1018 files total.
    
    
    c:\servicing\kb2158563>
    


    From here, you should have all of the files extracted that you need. The SUR tool reports missing files from %systemroot% (usually c:\Windows), so if this was my system, I would restore the following files from the following locations (note that this assumes that you followed my procedure exactly)

    From c:\servicing\kb2362765\files:

    c:\Windows\servicing\packages\Package_1_for_KB2362765~31bf3856ad364e35~amd64~~6.1.1.0.mum
    c:\Windows\servicing\packages\Package_for_KB2362765_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
    c:\Windows\servicing\packages\Package_for_KB2362765~31bf3856ad364e35~amd64~~6.1.1.0.mum
    c:\Windows\servicing\packages\Package_1_for_KB2362765~31bf3856ad364e35~amd64~~6.1.1.0.cat
    c:\Windows\servicing\packages\Package_for_KB2362765_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
    c:\Windows\servicing\packages\Package_for_KB2362765~31bf3856ad364e35~amd64~~6.1.1.0.cat

    From c:\servicing\kb2378111\files:


    c:\Windows\servicing\packages\Package_1_for_KB2378111~31bf3856ad364e35~amd64~~6.1.1.1.mum
    c:\Windows\servicing\packages\Package_for_KB2378111_RTM~31bf3856ad364e35~amd64~~6.1.1.1.mum
    c:\Windows\servicing\packages\Package_for_KB2378111~31bf3856ad364e35~amd64~~6.1.1.1.mum
    c:\Windows\servicing\packages\Package_1_for_KB2378111~31bf3856ad364e35~amd64~~6.1.1.1.cat
    c:\Windows\servicing\packages\Package_for_KB2378111_RTM~31bf3856ad364e35~amd64~~6.1.1.1.cat
    c:\Windows\servicing\packages\Package_for_KB2378111~31bf3856ad364e35~amd64~~6.1.1.1.cat

    From c:\servicing\kb2158563\files:

    c:\Windows\servicing\packages\Package_41_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.mum
    c:\Windows\servicing\packages\Package_57_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.mum
    c:\Windows\servicing\packages\Package_73_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.mum
    c:\Windows\servicing\packages\Package_78_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.mum
    c:\Windows\servicing\packages\Package_for_KB2158563_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
    c:\Windows\servicing\packages\Package_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.mum
    c:\Windows\servicing\packages\Package_41_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.cat
    c:\Windows\servicing\packages\Package_57_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.cat
    c:\Windows\servicing\packages\Package_73_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.cat
    c:\Windows\servicing\packages\Package_78_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.cat
    c:\Windows\servicing\packages\Package_for_KB2158563_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
    c:\Windows\servicing\packages\Package_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.cat

    Note that you may need to take ownership of the c:\Windows\servicing\packages directory and assign yourself permissions to create files so that you can perform the restore. Note the perms and ownership before you begin as you may want to reset them after you are done

    -- Mike Burr
    Tuesday, November 2, 2010 9:07 PM
  • Hi Jan,

     

    If you need further assistance, please start a new thread so that the problem and troubleshooting is clear to follow.

     

    Regards,

    Bruce

    Friday, November 5, 2010 6:06 AM
  • Hi Mike,

    I've done everything according to instructions,

    but three of the extracted files can not find Kb

    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7600.20751
    Package Version 9.0
    2010-11-07 14:49

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs
    (f)    CBS MUM Corrupt    0x00000000    servicing\Packages\update-bf.mum        Expected file name Package_for_KB2362765_BF~31bf3856ad364e35~amd64~~6.1.1.0.mum does not match the actual file name
    (f)    CBS MUM Corrupt    0x00000000    servicing\Packages\update.mum        Expected file name Package_for_KB2362765~31bf3856ad364e35~amd64~~6.1.1.0.mum does not match the actual file name

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages
    (f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.mum       
    (f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_for_KB2362765~31bf3856ad364e35~amd64~~6.1.1.0.mum       
    (f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_for_KB2378111~31bf3856ad364e35~amd64~~6.1.1.1.mum       

    Checking Component Store

    Summary:
    Seconds executed: 481
     Found 5 errors
      CBS MUM Missing Total count: 3
      CBS MUM Corrupt Total count: 2

    Unavailable repair files:
        servicing\packages\update-bf.mum
        servicing\packages\update.mum
        servicing\packages\Package_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.mum
        servicing\packages\Package_for_KB2362765~31bf3856ad364e35~amd64~~6.1.1.0.mum
        servicing\packages\Package_for_KB2378111~31bf3856ad364e35~amd64~~6.1.1.1.mum
        servicing\packages\update-bf.cat
        servicing\packages\update.cat
        servicing\packages\Package_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.cat
        servicing\packages\Package_for_KB2362765~31bf3856ad364e35~amd64~~6.1.1.0.cat
        servicing\packages\Package_for_KB2378111~31bf3856ad364e35~amd64~~6.1.1.1.cat

    (w)    Unable to get system disk properties    0x0000045D    IOCTL_STORAGE_QUERY_PROPERTY    Disk Cache   

    maybe I look bad, but these just are not there :-(

    Sunday, November 7, 2010 2:31 PM
  • Those are probably not going to be there (at least directly), because
    they are considered root packages
    We're not going to definitively know which update.mum, update.cat,
    update-bf.mum, and update-bf.cat files the system needs until we get the
    other root packages in place and re-run the SUR tool.  Following the
    directory guidelines in my previous post, please rename the following
    files and copy then to the c:\windows\servicing\packages directory,
     From KB2158563 (c:\servicing\kb2158563\files):
    update.mum -> Package_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.mum
    update.cat -> Package_for_KB2158563~31bf3856ad364e35~amd64~~6.1.1.0.cat
     From KB2362765 (c:\servicing\kb2362765\files):
    update.mum -> Package_for_KB2362765~31bf3856ad364e35~amd64~~6.1.1.0.mum
    update.cat -> Package_for_KB2362765~31bf3856ad364e35~amd64~~6.1.1.0.cat
     From KB2378111 (c:\servicing\kb2378111\files):
    update.mum -> Package_for_KB2378111~31bf3856ad364e35~amd64~~6.1.1.1.mum
    update.cat -> Package_for_KB2378111~31bf3856ad364e35~amd64~~6.1.1.1.cat
     

    -- Mike Burr
    Monday, November 8, 2010 5:39 AM
  •  Hello Mike,

    much thank you for help, everything already functions how has :- )

    Jan

    Monday, November 8, 2010 7:45 AM
  • I'm getting this same error!  I really don't want to have to smoke the server and start over; but I'm running out of options and time.  Listed below is my CheckSUR.log file: 


    =================================
    Checking System Update Readiness.
    Binary Version 6.0.6002.22574
    Package Version 13.0
    2012-01-13 14:37

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist
    (f) CBS Watchlist Package Missing 0x80070002 Package_27_for_KB948465~31bf3856ad364e35~amd64~~0.0.0.0 Package_10_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist

    Checking Component Watchlist
    (f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-m..ac-ado-ddl-security_31bf3856ad364e35_0.0.0.0_none_3227280d40ea31a7 Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-m..ac-ado-ddl-security_31bf3856ad364e35_0.0.0.0_none_3227280d40ea31a7 Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-m..ac-ado-ddl-security_31bf3856ad364e35_0.0.0.0_none_3227280d40ea31a7 Package_10_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-m..c-drivermanager-dll_31bf3856ad364e35_0.0.0.0_none_902b436aea80d13a Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-m..c-drivermanager-dll_31bf3856ad364e35_0.0.0.0_none_902b436aea80d13a Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-m..do-backcompat-tlb27_31bf3856ad364e35_0.0.0.0_none_6ac40daff2d63801 Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-m..do-backcompat-tlb27_31bf3856ad364e35_0.0.0.0_none_6ac40daff2d63801 Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-m..do-backcompat-tlb28_31bf3856ad364e35_0.0.0.0_none_6ab93dc3f2de53f2 Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-m..do-backcompat-tlb28_31bf3856ad364e35_0.0.0.0_none_6ab93dc3f2de53f2 Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-m..ents-mdac-ado15-dll_31bf3856ad364e35_0.0.0.0_none_8c2973b7712e5e42 Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-m..ents-mdac-ado15-dll_31bf3856ad364e35_0.0.0.0_none_8c2973b7712e5e42 Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-m..ents-mdac-rds-isapi_31bf3856ad364e35_0.0.0.0_none_f04efa6af7546ab5 Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-m..ents-mdac-rds-isapi_31bf3856ad364e35_0.0.0.0_none_f04efa6af7546ab5 Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-m..o-multi-dimensional_31bf3856ad364e35_0.0.0.0_none_9e9f7c10a679c4d7 Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-m..o-multi-dimensional_31bf3856ad364e35_0.0.0.0_none_9e9f7c10a679c4d7 Package_10_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 amd64_microsoft-windows-m..o-multi-dimensional_31bf3856ad364e35_0.0.0.0_none_9e9f7c10a679c4d7 Package_10_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-m..ac-ado-ddl-security_31bf3856ad364e35_0.0.0.0_none_d6088c89888cc071 Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-m..ac-ado-ddl-security_31bf3856ad364e35_0.0.0.0_none_d6088c89888cc071 Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-m..ac-ado-ddl-security_31bf3856ad364e35_0.0.0.0_none_d6088c89888cc071 Package_10_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-m..c-drivermanager-dll_31bf3856ad364e35_0.0.0.0_none_340ca7e732236004 Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-m..c-drivermanager-dll_31bf3856ad364e35_0.0.0.0_none_340ca7e732236004 Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-m..do-backcompat-tlb27_31bf3856ad364e35_0.0.0.0_none_0ea5722c3a78c6cb Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-m..do-backcompat-tlb28_31bf3856ad364e35_0.0.0.0_none_0e9aa2403a80e2bc Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-m..do-backcompat-tlb28_31bf3856ad364e35_0.0.0.0_none_0e9aa2403a80e2bc Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-m..ents-mdac-ado15-dll_31bf3856ad364e35_0.0.0.0_none_300ad833b8d0ed0c Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-m..ents-mdac-ado15-dll_31bf3856ad364e35_0.0.0.0_none_300ad833b8d0ed0c Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-m..ents-mdac-rds-isapi_31bf3856ad364e35_0.0.0.0_none_94305ee73ef6f97f Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-m..ents-mdac-rds-isapi_31bf3856ad364e35_0.0.0.0_none_94305ee73ef6f97f Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-m..o-multi-dimensional_31bf3856ad364e35_0.0.0.0_none_4280e08cee1c53a1 Package_4_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-m..o-multi-dimensional_31bf3856ad364e35_0.0.0.0_none_4280e08cee1c53a1 Package_10_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist
    (f) CBS Watchlist Component Missing 0x80070002 x86_microsoft-windows-m..o-multi-dimensional_31bf3856ad364e35_0.0.0.0_none_4280e08cee1c53a1 Package_10_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2 Package registry presence failed, possibly an orphaned package on package watchlist

    Checking Packages
    (f) CBS Registry Error 0x80070002 Package_for_KB2419640_server~31bf3856ad364e35~amd64~~6.0.1.2  failed to get CurrentState
    (f) CBS Registry Error 0x80070002 Package_for_KB2419640_server~31bf3856ad364e35~amd64~~6.0.1.2  failed to get Visibility
    (f) CBS Registry Error 0x80070002 Package_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2  failed to get CurrentState
    (f) CBS Registry Error 0x80070002 Package_for_KB2419640~31bf3856ad364e35~amd64~~6.0.1.2  failed to get Visibility

    Checking Component Store

    Summary:
    Seconds executed: 215
     Found 36 errors
      CBS Registry Error Total count: 4
      CBS Watchlist Package Missing Total count: 1
      CBS Watchlist Component Missing Total count: 31
    (w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache 

    Can someone out there please help me out with this.  I don't have a clue what's going on. 

    Thanks soooooooo much in advance!

    Friday, February 10, 2012 5:45 PM
  • I can probably help but I'd start a new thread. This one is too long and has already been answered.


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]


    Friday, February 10, 2012 5:49 PM
  • hi bruce

    the password no work please you can update the password  i have  0X80070490 when accessing Roles and Features in Server Manager / System Update Readiness Tool please thanks 

    Tuesday, November 12, 2013 11:57 PM
  • I can help you find the files. Please run the update readiness tool.

    http://windows.microsoft.com/en-us/windows7/What-is-the-System-Update-Readiness-Tool?SignedIn=1

    Then please start a new thread with the contents of
    %SYSTEMROOT%\Logs\CBS\CheckSUR.log
     

    Also post details of the operating system, service pack, 32 or 64 bit

     

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.



    Wednesday, November 13, 2013 1:28 AM
  • I also have similar issue. Here is my CheckSUR.log:

    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 22.0
    2013-12-25 09:36

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs
    (f)    CBS MUM Corrupt    0x00000000    servicing\Packages\WUClient-SelfUpdate-Core~31bf3856ad364e35~amd64~en-US~7.4.7600.226.mum        Expected file name WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.256.mum does not match the actual file nameChecking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 394
     Found 1 errors
      CBS MUM Corrupt Total count: 1

    Unavailable repair files:
        servicing\packages\WUClient-SelfUpdate-Core~31bf3856ad364e35~amd64~en-US~7.4.7600.226.mum
        servicing\packages\WUClient-SelfUpdate-Core~31bf3856ad364e35~amd64~en-US~7.4.7600.226.cat

    Please let me know how to fix this one. Thanks.

    Wednesday, December 25, 2013 3:23 PM
  • I can help you find the files but please start a new thread with the contents of
    %SYSTEMROOT%\Logs\CBS\CheckSUR.log
     

    Also post details of the operating system, service pack, 32 or 64 bit

     

     


    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows]

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.



    Wednesday, December 25, 2013 3:45 PM