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"Access denied. Contact your administrator" - Excel cannot be opened from Share Point Online RRS feed

  • Question

  • One colleague at my work has a problem with Excel. The problem is: he is on Share Point Online, he opens Excel file in online mode/version, he chooses an option "Open in desktop app" and he receives a message "Access denied. Contact your administrator". The same problem is with Word. What can be done about this? How could this problem be fixed? He uses Windows 10 Pro (64-bit), Office 365 (64-bit), Excel 2016.
    Wednesday, February 19, 2020 2:21 PM

All replies

  • Hi 

    May i know if the two files in the same folder, or different folder?
    Did you try to use different account login to PC and see if it works?

    Please refer below link to check:

    https://docs.microsoft.com/en-us/sharepoint/troubleshoot/administration/access-denied-or-need-permission-error-sharepoint-online-or-onedrive-for-business

    Wednesday, February 19, 2020 4:31 PM
  • Hi, lgiBG,

    Please first check the account user uses in Excel 2016. Try with the following steps. 

    1. Open a blank Excel file, go to File > Account > Sign out > In the “Remove Account” pop-up window, Click “Yes” --> your account will be removed from Excel and now close the excel file.

    2. Again open the office file with the option "Open in desktop app". If you get a Excel Sign-in pop-up. Sign-in using your Id and click “Next”. 

    If this does not help, try to download the file to the user's PC and open it with Excel 2016. See if the issue persists. 

    And would you like to check if this issue occurs on other users and files in other locations inside your SharePoint site? Also please check with other PCs.

    Best Regards

    Jerry


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    SharePoint Server 2019 has been released, you can click here to download it.
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    Thursday, February 20, 2020 2:21 AM
  • Hi, lgiBG,

    Is there any update in these days? Have you tried the fix?

    Best Regards

    Jerry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    SharePoint Server 2019 has been released, you can click here to download it.
    Click here to learn new features. Visit the dedicated forum to share, explore and talk to experts about SharePoint Server 2019.

    Monday, February 24, 2020 9:06 AM