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Microsoft System Center 2012 R2 Data Protection Manager Rollup 11 to 12 RRS feed

  • Question

  • We currently have a DPM server with version 4.2.1553.0 installed. We are trying to install rollup 12 version 4.2.1589.0. When attempting the install, initially we had problems with services not stopping during install and it would return 'Microsoft System Center 2012 R2 Data Protection Manager Update - KB3209592'. It would then rollback however we seem to get round this by allowing permissions to the C:\Program Files\Microsoft System Center 2012 R2\DPM\DPM\agents\RA\4.2.1553.0. After adding these permissions the services could then be stopped and started successfully by the installation. 

    We have now hit another error during the install when the install is on the stage 'executing sql strings', when reviewing the log file the following error appears 

    MSI (s) (44:D4) [10:01:12:505]: Executing op: ActionStart(Name=ExecuteSqlStrings,Description=Executing SQL Strings,)
    MSI (s) (44:D4) [10:01:12:573]: Executing op: CustomActionSchedule(Action=ExecuteSqlStrings,ActionType=25601,Source=BinaryData,Target=**********,CustomActionData=**********)
    MSI (s) (44:B0) [10:01:12:575]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIFAE4.tmp, Entrypoint: ExecuteSqlStrings
    MSI (s) (44!28) [10:01:29:150]: Transforming table Error.

    MSI (s) (44!28) [10:01:29:150]: Transforming table Error.

    MSI (s) (44!28) [10:01:29:150]: Note: 1: 2262 2: Error 3: -2147287038 
    MSI (s) (44!28) [10:01:29:150]: Transforming table Error.

    MSI (s) (44!28) [10:01:29:151]: Transforming table Error.

    MSI (s) (44!28) [10:01:29:151]: Note: 1: 2262 2: Error 3: -2147287038 
    ExecuteSqlStrings:  Error 0x80004005: failed to connect to database: '*****DPM DB NAME*****'
    MSI (s) (44!28) [10:01:29:151]: Transforming table Error.

    MSI (s) (44!28) [10:01:29:152]: Transforming table Error.

    MSI (s) (44!28) [10:01:29:152]: Note: 1: 2262 2: Error 3: -2147287038 
    MSI (s) (44!28) [10:01:29:152]: Transforming table Error.

    MSI (s) (44!28) [10:01:29:153]: Transforming table Error.

    MSI (s) (44!28) [10:01:29:153]: Note: 1: 2262 2: Error 3: -2147287038 
    MSI (s) (44!28) [10:01:29:153]: Product: Microsoft System Center 2012 R2 Data Protection Manager -- Error 26203. Failed to connect to SQL database.  (-2147467259   *****DPM DB NAME*****      )

    CustomAction ExecuteSqlStrings returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

    The log file continues to say that it is removing any copied files and rolling back the setup.

    We are not sure why it is unable to connect to the SQL database, we have ensured permissions are set for access to the SQL DB.

    The error Error 0x80004005: failed to connect to database: '*****DPM DB NAME*****' looks to be related to access denied but we are not sure why service/user is trying to access, trying to run under diferent user accounts results in the same issue. Users are local and domain admins.

    Any help much appreciated.

    Thursday, January 11, 2018 12:10 PM

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