Lot of random reboots on Windows 10 Mobile build 10.0.14393.448 - Lumia 830 RRS feed

  • Question

  • The phone was working perfectly fine about a week back, but since then, I'm seeing a *lot* of random phone reboots.

    Here are the symptoms:

    • The phone will reboot and sometimes reboot again. It's not an infinite loop, it does recover sometimes.
    • Answer a call, hang up --> reboot
    • Send a WhatsApp message --> reboot
    • Send a text message --> reboot
    • Leave the phone around for about 30 minutes --> reboot.

    Please help, cause this is quite frustrating - I am usually on call and can't have my phone behaving like this. I live in the Seattle area and happy to have the phone inspected.

    Here are the details of the Lumia 830 phone:

    Carrier: AT&T

    RAM: 1 GB

    Version: 1607

    OS build: 10.0.14393.448

    Firmware revision number: 02179.00000.16201.54051

    Hardware revision number:

    Radio software version: 401c3.00011.0001

    Chip SOC version: 8926

    Screen resolution: 720x1280

    This posting is provided "AS IS" with no warranties and confers no rights.

    Sunday, November 13, 2016 8:21 PM

All replies

  • Hard Reset NOKIA Lumia 830

    S.Sengupta, Windows Insider MVP

    Sunday, November 13, 2016 11:37 PM
  • Tried that, no luck. Still gives the random and plentiful reboots.

    This posting is provided "AS IS" with no warranties and confers no rights.

    • Edited by Anand Doshi Thursday, November 17, 2016 1:20 AM
    Thursday, November 17, 2016 1:20 AM
  • Hi, if you have an SD card in your phone, try removing it. Sometimes, an SD card may have an incompatible firmware that may cause I/O errors and, as a result, cause your phone to restart spontaneously.

    Also, restarts may be cause by a week reception signal.

    If nothing helps, your last resort is Windows Device Recovery Tool. The tool will reflash your Lumia 830. But after the reflash you will have Windows 8.1.

    Well this is the world we live in And these are the hands we're given...

    Wednesday, December 21, 2016 7:18 AM
  • I would recommend to use the Windows Device Recovery Tool. Hard reset is not a safe option to restore everything to working state. SD card can be another issue, they fails in time.

    Before that I would use the Field Medic Microsoft application. It displays system error reports sent or pending, you can get a picture from that what's wrong.

    • Edited by Petr Vones Wednesday, December 21, 2016 10:43 AM
    Wednesday, December 21, 2016 10:40 AM