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Understanding Project Server 2010 Error ID 12015 RRS feed

  • Question

  • Are there any known bugs with Project Server 2010 producing the error ID 12015.

    I have a user who has the most up to date version of Project Pro 2010 who cannot open projects from Project Server 2010.

    Below is there screenshot showing their Project Pro version:

    We have the oldest version of Project Pro in Project Server set to 14.0.6134.5000

    Below is a screenshot of the Error ID they are receiving with a completely new version I have never seen before:

    I have been researching for days trying to figure out where the 14.0.4751.1000 version number is coming from. We have all our users on the same versions that are displayed in the first screenshot. 

    Has anyone ran into this issue before?

    Thanks,

    Brent

    Monday, January 20, 2014 3:47 PM

All replies

  • Hi,

    In server setting (additional server settings in operational policies), a minimal version of the  client (MS Project Pro) should have been defined. Meaning that client under this minimal version cannot connect to Project Server and will receive this message on Project Pro tentative to connect to Project Server.

    Either try to remove this minimal version number, or upgrade the user's client.

    Hope this helps.

    Monday, January 20, 2014 4:00 PM
    Moderator
  • IT's a error in MPP version specified in Project server. 

    http://av-epm.blogspot.in/2012/07/msp-issue-when-trying-to-connect-to.html

    http://pmpspecialists.com/Blog/2011/03/

     14.0.4751.1000 coming from Project server for MPP.

     http://pmpspecialists.com/Blog/2011/03/ 

    link will tell you how to check the version of MPP

    Will give you solution


    kirtesh




    • Edited by Kirteshtiw Monday, January 20, 2014 4:11 PM
    Monday, January 20, 2014 4:05 PM
  • Below mentioned link is same as your issue please scroll it down and see the resolution which help to user.

    http://social.technet.microsoft.com/Forums/projectserver/en-US/e7a6f8fa-9ae2-49e6-924e-d631ffa82478/no-permissions-to-read-project-server-enterprise-global-file-error?forum=projectserver2010general


    kirtesh

    Monday, January 20, 2014 4:15 PM
  • I understand you can change the MPP version inside Project Server to meet the needs of the error displayed.

    We currently have the MPP version set to 14.0.6134.5000:

    The first screenshot in my first post shows that the user in question has the same version. 

    The question I have is why does the Error ID 12015 show a completely older version 14.0.4751.1000 for the user. When the first screenshot actually shows his real version of 14.0.6134.5000.

    Monday, January 20, 2014 4:47 PM
  • 14.0.4751.1000 is of that users MPP. 

    and minimum 14.0.6134.5000 version is specified in project server instance. But your user is having 14.0.4751.1000 version 

    So resolution is either user update mpp with latest Cu or you specified 14.0.4751.1000 version in project server .

    As every after Cu update version is getting changed of MPP


    kirtesh


    • Edited by Kirteshtiw Monday, January 20, 2014 4:52 PM
    Monday, January 20, 2014 4:51 PM
  • Yes but why does this users MPP show this?

    How can we update his version when his version already shows being up to date?

    Monday, January 20, 2014 4:54 PM
  • Hi BC,

    Indeed you have a discrepency between the version number in the error message and the actual client version.

    I'd suggest to reinstall MS Project Pro on the user desktop.

    Hope this helps.


    Guillaume Rouyre - MBA, MCP, MCTS

    Monday, January 20, 2014 4:56 PM
    Moderator
  • BC8804 --

    Pardon me for bumping into this thread, but before you reinstall Microsoft Project 2010 for the user, I would recommend that the user run a repair on his/her copy of Microsoft Project 2010.  Sometimes that fixes strange problems, similar to the one your user is experiencing.  Hope this little bit extra helps.


    Dale A. Howard [MVP]

    Monday, January 20, 2014 6:11 PM
    Moderator
  • I would try clearing all the cache first. When clearing the cache, you will note that project shows the directory where the cache exists.   Once I cleared both caches, I would exit project pro and then go to the directory and delete directory too.  At this point, cache is completely clear.

    PS. I see this particular problem with laptop docking stations, where project manager pull laptop out of dock, when project is still open.  The cache switches from wired to wireless..  Not sure if this is the cause, but real common source of issue.

    Cheers!


    Michael Wharton, MVP, MBA, PMP, MCT, MCTS, MCSD, MCSE+I, MCDBA
    Website http://www.WhartonComputer.com
    Blog http://MyProjectExpert.com contains my field notes and SQL queries

    Tuesday, January 21, 2014 1:22 AM
    Moderator
  • Try creating new Project profile in Project Pro.


    Hrishi Deshpande Senior Consultant

    Tuesday, January 21, 2014 3:21 AM
    Moderator