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Kernel-Power Windows Shut Down RRS feed

  • Question

  • I am having the same issue with my window 7 PC shutting itself down, can someone check my minidump file to diagnose?
    Friday, March 22, 2013 11:56 AM

Answers

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    System specs are often useful so include whatever you know

    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    Friday, March 22, 2013 4:21 PM
  • I have done all above, when I try to submit I get a dialogue message telling me I have to vertify my account to post a link? 
    Friday, March 22, 2013 9:15 PM
  • It will take you several days to become verified.  You may want to upload it to sky drive or a file sharing service and post the link like this.If the link looked like this

    https://skydrive.live.com/redir?resid=ADED6B1DB8B5BD11!1200&authkey.  Since you account is new it wouldnt let you  But

    {if you remove the http:// and just put the rest it will let you} skydrive.live.com/redir?resid=ADED6B1DB8B5BD11!1200&authkey


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    Friday, March 22, 2013 11:46 PM
  • Thank you!

    skydrive.live.com/?cid=76111288a321f6e4#cid=76111288A321F6E4&id=76111288A321F6E4%21422

    If you need any other information please let me know.

    Saturday, March 23, 2013 12:49 AM
  • if the beginning of that was https://

    then skydrive.live.com/?cid=76111288a321f6e4#cid=76111288A321F6E4&id=76111288A321F6E4%21422

    It says that item doesnt exist or is not longer available.  Check the link


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    Saturday, March 23, 2013 1:13 AM
  • skydrive.live.com/redir?resid=76111288A321F6E4!422&authkey=!AOZPB6NOnqnWYTw

    it should be https://

    Thank you

    Saturday, March 23, 2013 10:02 AM
  • Eric

    Didnt have to look far.  This was Related to SRTSP.SYS Symantec antiviral software driver.  Symantec is a major cause of BSODS & freezes.  I would remove and replace with MSE


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    • Marked as answer by ZigZag3143x Tuesday, April 2, 2013 5:22 PM
    Saturday, March 23, 2013 4:16 PM
  • Thank you very much, I will!
    Sunday, March 24, 2013 12:30 AM
  • Good Luck and let us know if that does fix it so others can benefit

    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com email Admin@zigzag3143.com

    Sunday, March 24, 2013 1:30 PM