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Blue Screen When Shutting Down Windows 7 RRS feed

  • Question

  • This has happened several times  and happened very soon to my new dell purchases probably 5 months ago. Basically my browser will not lock up but won't load pages anymore so I figure it is time to reboot and when I do it stays on the shutdown screen for what seems like forever and eventually hangs. I've seen you guys help many people so some help here would be greatly appreciated. I just hope nothings wrong with the new computer.

     

    Problem signature:

      Problem Event Name: BlueScreen

      OS Version: 6.1.7600.2.0.0.768.3

      Locale ID: 1033

     

    Additional information about the problem:

      BCCode: 9f

      BCP1: 0000000000000004

      BCP2: 0000000000000258

      BCP3: 0000000000000000

      BCP4: FFFFF80000B9C4D0

      OS Version: 6_1_7600

      Service Pack: 0_0

      Product: 768_1

     

    Files that help describe the problem:

      C:\Windows\Minidump\090910-18486-01.dmp

      C:\Users\Justin\AppData\Local\Temp\WER-42635-0.sysdata.xml

     

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    Thursday, September 9, 2010 9:26 PM

Answers

  • DRIVER_POWER_STATE_FAILURE (9f) - A driver is causing an inconsistent power state.

    Arguments:
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp subsystem.

     

    the new argument (4) was added in an attempt to catch situations where threads were hung in the kernel during power transition (hibernate, etc) while still holding the PnP lock. The PnP watchdog timer catches the condition and bugchecks with the new PnP argument. In prior OS releases, the system would just hang. We're in the process of making Win7 and SP2 changes that will help to sort these into more actionable buckets for the developers.

    But you can try this hotfix:

    KB975599 - Stop error when you put a computer that is running Windows 7 or Windows Server 2008 R2 to sleep, into hibernation, or when you restart the computer: "0x9F "

    http://support.microsoft.com/kb/975599/en-us

    Click on the link "View and request hotfix downloads", select the platform (x64) and type in your email twice and type in the captcha ad click request hotfix.

    After 1 minute you have an email with the link to download an exe. Use the password which is included inside the email to extract the update.

    Install the update
    and reboot, now the issue should be fixed.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Friday, September 10, 2010 10:47 AM
    • Marked as answer by Miya Yao Monday, September 20, 2010 9:09 AM
    Friday, September 10, 2010 10:47 AM

All replies

  • Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE - This bug check indicates that the driver is in an inconsistent or invalid power state.

    Please copy the dmp files from the folder C:\Windows\Minidump first to your desktop, zip all dmp into 1 zip file and upload the zip file to your Skydrive [1] and post a link here, so that I can look at the dumps.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Thursday, September 9, 2010 10:26 PM
  • <iframe title ="Preview" scrolling="no" marginheight="0" marginwidth="0" frameborder="0" style="width:98px;height:115px;padding:0;background-color:#fcfcfc;" src="http://cid-b583276f58deb5ca.office.live.com/embedicon.aspx/.Documents/090910-18486-01.zip"></iframe>

     

    I hope thats what you're looking for. If not let me know and I will get what you need.

    Thursday, September 9, 2010 10:31 PM
  • http://cid-b583276f58deb5ca.office.live.com/embedicon.aspx/.Documents/090910-18486-01.zip
    Friday, September 10, 2010 1:31 AM
  • DRIVER_POWER_STATE_FAILURE (9f) - A driver is causing an inconsistent power state.

    Arguments:
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp subsystem.

     

    the new argument (4) was added in an attempt to catch situations where threads were hung in the kernel during power transition (hibernate, etc) while still holding the PnP lock. The PnP watchdog timer catches the condition and bugchecks with the new PnP argument. In prior OS releases, the system would just hang. We're in the process of making Win7 and SP2 changes that will help to sort these into more actionable buckets for the developers.

    But you can try this hotfix:

    KB975599 - Stop error when you put a computer that is running Windows 7 or Windows Server 2008 R2 to sleep, into hibernation, or when you restart the computer: "0x9F "

    http://support.microsoft.com/kb/975599/en-us

    Click on the link "View and request hotfix downloads", select the platform (x64) and type in your email twice and type in the captcha ad click request hotfix.

    After 1 minute you have an email with the link to download an exe. Use the password which is included inside the email to extract the update.

    Install the update
    and reboot, now the issue should be fixed.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Friday, September 10, 2010 10:47 AM
    • Marked as answer by Miya Yao Monday, September 20, 2010 9:09 AM
    Friday, September 10, 2010 10:47 AM