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PDS: Lost System User Password RRS feed

  • Question

  •  

    The SecurityProvider on my Dashboard configuration has become outdated or somehow corrupted.  Therefore, I cannot log in with my regular domain account and nobody remembers the admin (SystemUser) password. 

     

    Is there a way to reset that without logging in (which of course I cannot)

     

    Best

    -mark

    (mmorris@savantec.com)

    Monday, March 24, 2008 5:56 PM

Answers

  • Hi Mark,

     

    The ProClarity support group has a tool that will allow you to modify the admin's account or create a new account in the event you cannot login with the existing admin account. 

     

    You can also reinstall the 6.3 software and upon doing so you will be prompted to create a new admin account. 

     

    Those are your only two options; either obtain the 6.3 ProClarity Dashboard Admin Manager from ProClarity Support or reinstall the product.

     

    HTH.

     

    Regards,

    Amanda

     

    Monday, March 24, 2008 7:06 PM