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Windows has recovered from an unexpected shut down -- Windows 7 on 64 bit problems RRS feed

  • Question

  • I have a brand new Dell computer with an i5 processor running Windows 7 64 bit. From day one it has been randomly shutting down with a ""going into power saving mode" message.

    When it comes back on it has the following error message:

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.256.48
      Locale ID: 1033

    Additional information about the problem:
      BCCode: 116
      BCP1: FFFFFA8003B264E0
      BCP2: FFFFF88004C94D9C
      BCP3: 0000000000000000
      BCP4: 0000000000000002
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 256_1

    Files that help describe the problem:
      C:\Windows\Minidump\121511-11216-01.dmp
      C:\Users\Jason\AppData\Local\Temp\WER-44257-0.sysdata.xml

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

     

    As requested in other posts, I've copied and zipped my dump files, but I'm not sure how to upload them.

    I work from home and this is seriously hindering my work performance.

    Please help.

     

    Sincerely,

    - J. Alan

    Saturday, December 17, 2011 6:06 PM

Answers

  • Hi,

     

    Bug Check 0x116: VIDEO_TDR_ERROR. This indicates that an attempt to reset the display driver and recover from a timeout failed.

     

    According the bug check report, this problem is caused by atikmdag.sys, which is a module of ATI graphic driver. I suggest that you upgrade the graphic deriver then check the issue again.

     

    Also you could contact the manufacturer to get the latest version of deriver.

    http://support.amd.com/us/gpudownload/Pages/index.aspx

     

    Notice: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this.


    William Tan

    TechNet Community Support

    • Marked as answer by Arthur Xie Wednesday, December 28, 2011 4:48 AM
    Monday, December 19, 2011 7:29 AM

All replies

  • BCCode: 116 typically refers to an issue with your video card drivers.  Visit your video card manufacturer's website, download the latest drivers and install them.  If that does not solve the issue, start updating all of the other drivers on your system.

    Rich Prescott | Infrastructure Architect, Windows Engineer and PowerShell blogger | MCITP, MCTS, MCP

    Engineering Efficiency
    @Rich_Prescott
    Client System Administration tool
    AD User Creation tool
    Saturday, December 17, 2011 6:15 PM
  • Rich,

    Thanks for the prompt response. This may seem like a lame question but I am far from tech savvy...

    How can I tell who the manufacturer of my video card is?

     

    Sincerely,


    - J. Alan
    Saturday, December 17, 2011 6:25 PM
  •  

    1. Click on Start Menu
    2. Click on Run...
    3. Type 'devmgmt.msc' and hit Enter
    4. Expand the section that says 'Display Adapters'

    The name and type of video card that you have should be listed there.


    Rich Prescott | Infrastructure Architect, Windows Engineer and PowerShell blogger | MCITP, MCTS, MCP

    Engineering Efficiency
    @Rich_Prescott
    Client System Administration tool
    AD User Creation tool
    Saturday, December 17, 2011 6:31 PM
  • Ok,

    I have an ATIFireGLV3100 (Microsoft Corporation - WDDM).

    The manufacturer's website didn't have anything and here's the message I get from
    an attempted system update:


    - J. Alan
    Saturday, December 17, 2011 6:41 PM
  • Hi,
     
    Here is a post that covers the specific error that you received,
    depending on driver version, you may need to try adjusting the timeout
    or disabling TDR,
     
     

    -- Mike Burr
    Technology
    Saturday, December 17, 2011 6:44 PM
  • Hello Mike,

    I did evreything just as you said and I got this debug report:

     

     

    So I guess now I need to change some registry key settings.

    How do I go about doing that?

    Thanks for your help.


    - J. Alan
    Saturday, December 17, 2011 7:56 PM
  • Mike,

     

    Here is what I see in the Registry:

     

     

    What should I do now?

    Sincerely,


    - J. Alan
    • Edited by J. Alan Saturday, December 17, 2011 8:07 PM
    Saturday, December 17, 2011 8:05 PM
  • Does anyone know how to fix this?

     

    Please HELP!


    - J. Alan
    Saturday, December 17, 2011 11:23 PM
  • Hi,

     

    Bug Check 0x116: VIDEO_TDR_ERROR. This indicates that an attempt to reset the display driver and recover from a timeout failed.

     

    According the bug check report, this problem is caused by atikmdag.sys, which is a module of ATI graphic driver. I suggest that you upgrade the graphic deriver then check the issue again.

     

    Also you could contact the manufacturer to get the latest version of deriver.

    http://support.amd.com/us/gpudownload/Pages/index.aspx

     

    Notice: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this.


    William Tan

    TechNet Community Support

    • Marked as answer by Arthur Xie Wednesday, December 28, 2011 4:48 AM
    Monday, December 19, 2011 7:29 AM