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Cannot install IE9 or IE11 RRS feed

  • Question

  • My computer is Windows 7 64bit one, with Service Pack 1 Installed, as well. But my IE is Version 8.0, and cannot install any version that is above this version. Tried many times, but failed.

    Below is the log, can anyone help me with a solution, please?

    00:00.000: ====================================================================
    00:00.078: Started: 2014/05/02 (Y/M/D) 08:57:26.212 (local)
    00:00.109: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.141: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
    00:00.172: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.203: INFO:    Previous version of Internet Explorer: 8.0.7601.18404
    00:00.234: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.250: INFO:    ...and 11.1.0.0...
    00:00.265: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.312: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.328: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:00.343: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.359: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.375: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
    00:01.014: ERROR:   Failed to extract a language pack for a non-english OS.

    00:01.123: INFO:    This is an English only package, so installation will continue on this non-English OS.
    00:01.186: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:01.264: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE11FC0.tmp\Spelling_en.msu.
    00:01.326: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:01.389: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE11FC0.tmp\Hyphenation_en.msu.
    00:01.435: INFO:    Trying to extract ID: 7128 (2052) as "IE11-support.cab"
    00:01.498: ERROR:   === FindResource (7128,"IE11-support.cab") failed with 0x717

    00:01.545: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
    00:20.046: ERROR:   No reboot policy cab file was not downloaded correctly. Default installation files will be used. Error: 0x800c0005 (2148270085) [(null)]
    00:20.296: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE11FC0.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE11FC0.tmp\HardwareBlockingList.xml"
    00:20.686: INFO:    Hardware support check succeeded. Installation will continue.
    00:20.764: INFO:    Windows 7 operating system detected.
    00:20.811: INFO:    Service pack major: 1
    00:20.858: INFO:    Service pack minor: 0
    00:20.904: INFO:    Service pack name:  Service Pack 1
    00:21.138: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
    00:21.185: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
    00:21.216: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
    00:21.248: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
    00:21.263: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
    00:21.279: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:21.294: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:21.326: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
    00:21.404: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
    00:23.166: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE11FC0.tmp\Windows6.1-KB2841134-x64-zh-CN.cab
    00:23.213: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE11FC0.tmp\IE-Spelling-en.cab
    00:23.244: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE11FC0.tmp\IE-Hyphenation-en.cab
    00:23.260: INFO:    Waiting for 0 prerequisite downloads.
    00:23.307: INFO:    The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
    00:23.307: INFO:    Waiting for 0 language pack downloads.
    00:23.322: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
    00:23.556: INFO:    No reboot logic message NrApiStart(0), lParam=0x007029e8 returned 0x00000000.
    00:24.508: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    00:24.586: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    00:24.633: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE11FC0.tmp\IE11-neutral.Extracted.cab
    00:24.851: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE11FC0.tmp\IE11-neutral.Extracted.cab /quiet /norestart
    00:32.355: INFO:    Process exit code 0x00000002 (2) [The system cannot find the file specified. ]
    00:32.402: ERROR:   Neutral package installation failed (exit code = 0x00000002 (2)).
    00:32.417: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
    00:32.433: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    00:32.448: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    00:32.558: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
    00:32.698: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
    00:32.823: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
    00:33.650: INFO:    SQM Upload returned 403
    00:36.426: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147954407
    00:36.504: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup2.sqm" with error: 2147954407
    00:36.629: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup4.sqm" with error: 2147954407
    00:36.676: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup5.sqm" with error: 2147954407
    00:36.801: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup6.sqm" with error: 2147954407
    00:36.848: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup7.sqm" with error: 2147954407
    00:36.957: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup8.sqm" with error: 2147954407
    00:37.082: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup9.sqm" with error: 2147954407
    00:39.843: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE11FC0.tmp
    00:39.905: INFO:    Unable to remove directory C:\Windows\TEMP\IE11FC0.tmp, marking for deletion on reboot.
    00:39.968: INFO:    Released Internet Explorer Installer Mutex
    00:00.000: ====================================================================
    00:00.171: Started: 2014/05/04 (Y/M/D) 11:19:42.278 (local)
    00:00.234: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.296: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
    00:00.358: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.421: INFO:    Previous version of Internet Explorer: 8.0.7601.18404
    00:00.514: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.546: INFO:    ...and 11.1.0.0...
    00:00.608: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.655: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.764: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:00.826: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.858: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.904: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
    00:01.747: ERROR:   Failed to extract a language pack for a non-english OS.

    00:02.402: INFO:    This is an English only package, so installation will continue on this non-English OS.
    00:02.449: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:02.542: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE18C36.tmp\Spelling_en.msu.
    00:02.667: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:02.761: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE18C36.tmp\Hyphenation_en.msu.
    00:02.854: INFO:    Trying to extract ID: 7128 (2052) as "IE11-support.cab"
    00:02.917: ERROR:   === FindResource (7128,"IE11-support.cab") failed with 0x717

    00:03.026: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
    00:11.044: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
    00:11.871: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE18C36.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE18C36.tmp\IE11-support\HardwareBlockingList.xml"
    00:12.511: INFO:    Hardware support check succeeded. Installation will continue.
    00:12.620: INFO:    Windows 7 operating system detected.
    00:12.667: INFO:    Service pack major: 1
    00:12.698: INFO:    Service pack minor: 0
    00:12.745: INFO:    Service pack name:  Service Pack 1
    00:12.792: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
    00:12.901: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
    00:13.010: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
    00:13.182: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
    00:13.244: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
    00:13.291: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:13.322: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:13.463: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
    00:14.321: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
    00:47.502: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE18C36.tmp\Windows6.1-KB2841134-x64-zh-CN.cab
    00:47.689: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE18C36.tmp\IE-Spelling-en.cab
    00:47.830: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE18C36.tmp\IE-Hyphenation-en.cab
    00:47.986: INFO:    Waiting for 0 prerequisite downloads.
    20:49.568: INFO:    The neutral package download timed out. Wait return value was 0x00000102 (30)
    20:49.583: INFO:    The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
    20:49.614: INFO:    Waiting for 0 language pack downloads.
    20:49.646: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
    20:49.755: INFO:    No reboot logic message NrApiStart(0), lParam=0x001429e8 returned 0x00000000.
    20:51.986: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    20:52.017: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    20:52.032: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE18C36.tmp\IE11-neutral.Extracted.cab
    20:52.204: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE18C36.tmp\IE11-neutral.Extracted.cab /quiet /norestart
    21:24.403: INFO:    Process exit code 0x00000002 (2) [The system cannot find the file specified. ]
    21:24.496: ERROR:   Neutral package installation failed (exit code = 0x00000002 (2)).
    21:24.559: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
    21:24.637: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    21:24.886: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    21:24.964: INFO:    Waiting for Active Setup to complete.
    21:25.027: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
    21:25.120: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
    21:25.198: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
    21:25.526: INFO:    SQM Upload returned 403
    21:31.313: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
    21:31.626: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup2.sqm" with error: 2147500036
    21:31.657: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup4.sqm" with error: 2147500036
    21:31.688: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup5.sqm" with error: 2147500036
    21:31.750: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup6.sqm" with error: 2147500036
    21:31.797: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup7.sqm" with error: 2147500036
    21:31.828: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup8.sqm" with error: 2147500036
    21:31.891: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup9.sqm" with error: 2147500036
    21:32.499: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE18C36.tmp
    21:32.874: INFO:    Unable to remove directory C:\Windows\TEMP\IE18C36.tmp, marking for deletion on reboot.
    21:32.998: INFO:    Released Internet Explorer Installer Mutex
    00:00.000: ====================================================================
    00:00.624: Started: 2014/05/04 (Y/M/D) 16:57:13.511 (local)
    00:00.983: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:01.201: Command line: "D:\QMDownload\SoftMgr\IE11-Windows6.1-x64-zh-cn-11.0.9600.16428.exe" 
    00:01.420: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:01.669: INFO:    Previous version of Internet Explorer: 8.0.7601.18404
    00:01.966: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:02.278: INFO:    ...and 11.1.0.0...
    00:02.496: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:02.590: INFO:    iexplore.exe version check success. Install can proceed.
    00:02.746: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:03.167: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:03.463: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:03.651: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
    00:07.738: INFO:    Trying to extract ID: 7010 (2052) as "IE11_amd64_zh-CN.cab"
    00:07.831: INFO:    Extracted zh-CN language pack to C:\Windows\TEMP\IE18D84.tmp\IE11_amd64_zh-CN.cab.
    00:07.878: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:07.925: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE18D84.tmp\Spelling_en.msu.
    00:07.956: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:07.987: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE18D84.tmp\Hyphenation_en.msu.
    00:08.019: INFO:    Trying to extract ID: 7128 (2052) as "IE11-support.cab"
    00:08.783: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    00:11.529: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
    00:11.591: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE18D84.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE18D84.tmp\IE11-support\HardwareBlockingList.xml"
    00:12.075: INFO:    Graphics Device Information: Intel(R) HD Graphics 4600
    00:12.090: INFO:    Hardware support check succeeded. Installation will continue.
    00:12.106: INFO:    Windows 7 operating system detected.
    00:12.121: INFO:    Service pack major: 1
    00:12.137: INFO:    Service pack minor: 0
    00:12.153: INFO:    Service pack name:  Service Pack 1
    00:12.293: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
    00:12.480: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
    00:12.605: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
    00:12.823: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
    00:13.073: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
    00:13.276: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:13.354: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:13.385: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
    00:13.401: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
    00:15.476: INFO:    Waiting for 0 prerequisite downloads.
    04:23.689: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
    04:23.720: INFO:    Waiting for 0 language pack downloads.
    04:23.736: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
    04:23.814: INFO:    No reboot logic message NrApiStart(0), lParam=0x006a1578 returned 0x00000000.
    04:25.171: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    04:25.218: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    04:25.233: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE18D84.tmp\IE11-neutral.Downloaded.cab
    04:25.280: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE18D84.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    04:52.034: INFO:    Process exit code 0x00000002 (2) [The system cannot find the file specified. ]
    04:52.096: ERROR:   Neutral package installation failed (exit code = 0x00000002 (2)).
    04:52.112: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
    04:52.128: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    04:52.159: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    04:52.284: INFO:    Waiting for Active Setup to complete.
    04:52.455: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    04:57.525: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    05:02.907: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    05:07.946: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    05:13.047: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    05:21.331: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    05:24.217: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
    05:24.435: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
    05:24.545: INFO:    SQM Upload returned 403
    05:39.224: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE18D84.tmp
    05:39.349: INFO:    Unable to remove directory C:\Windows\TEMP\IE18D84.tmp, marking for deletion on reboot.
    05:39.474: INFO:    Released Internet Explorer Installer Mutex
    00:00.000: ====================================================================
    00:00.109: Started: 2014/05/04 (Y/M/D) 17:12:56.136 (local)
    00:00.156: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.218: Command line: "E:\迅雷下载\IE11-Windows6.1-x64-zh-cn.exe" 
    00:00.249: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.280: INFO:    Previous version of Internet Explorer: 8.0.7601.18404
    00:00.312: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.343: INFO:    ...and 11.1.0.0...
    00:00.390: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.405: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.436: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:00.483: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.499: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.546: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
    00:02.340: INFO:    Trying to extract ID: 7010 (2052) as "IE11_amd64_zh-CN.cab"
    00:02.386: INFO:    Extracted zh-CN language pack to C:\Windows\TEMP\IE1F09A.tmp\IE11_amd64_zh-CN.cab.
    00:02.418: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:02.449: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1F09A.tmp\Spelling_en.msu.
    00:02.496: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:02.511: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1F09A.tmp\Hyphenation_en.msu.
    00:02.558: INFO:    Trying to extract ID: 7128 (2052) as "IE11-support.cab"
    00:03.198: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    00:04.882: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
    00:05.319: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1F09A.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1F09A.tmp\IE11-support\HardwareBlockingList.xml"
    00:05.662: INFO:    Graphics Device Information: Intel(R) HD Graphics 4600
    00:05.678: INFO:    Hardware support check succeeded. Installation will continue.
    00:05.694: INFO:    Windows 7 operating system detected.
    00:05.709: INFO:    Service pack major: 1
    00:05.725: INFO:    Service pack minor: 0
    00:05.740: INFO:    Service pack name:  Service Pack 1
    00:05.772: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
    00:05.787: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
    00:05.803: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
    00:05.818: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
    00:05.834: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
    00:05.850: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:05.881: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:05.912: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
    00:05.943: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
    00:08.034: INFO:    Waiting for 0 prerequisite downloads.
    01:05.130: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
    01:05.146: INFO:    Waiting for 0 language pack downloads.
    01:05.161: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
    01:05.270: INFO:    No reboot logic message NrApiStart(0), lParam=0x005d6908 returned 0x00000000.
    01:06.768: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    01:06.784: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    01:06.815: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE1F09A.tmp\IE11-neutral.Downloaded.cab
    01:06.877: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1F09A.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    01:41.619: INFO:    Process exit code 0x00000002 (2) [The system cannot find the file specified. ]
    01:41.744: ERROR:   Neutral package installation failed (exit code = 0x00000002 (2)).
    01:41.790: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
    01:41.822: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    01:41.884: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    01:42.368: INFO:    Waiting for Active Setup to complete.
    01:42.383: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    01:47.406: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    01:52.445: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    01:57.468: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    02:02.507: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
    02:07.624: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    02:12.195: INFO:    Link clicked, opening URL in new window:'http://go.microsoft.com/fwlink/?LinkId=299204'
    02:21.602: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
    02:21.711: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
    02:21.758: INFO:    SQM Upload returned 403
    02:26.765: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1F09A.tmp
    02:26.843: INFO:    Unable to remove directory C:\Windows\TEMP\IE1F09A.tmp, marking for deletion on reboot.
    02:26.953: INFO:    Released Internet Explorer Installer Mutex

    Sunday, May 4, 2014 9:30 AM

Answers

  • Hi,

    Could you please take a check if there are any updates installed for IE9/11? If any, please uninstall them all and then reinstall the package.

    Also please take a check to see if there is a IE 11-neutral.Downloaded.cab available under the C:\Windows\TEMP\IE1F09A.tmp\ folder when installing the packages. If yes, please copy the special file to a full access folder and run 

    dism.exe /online /add-package /packagepath:folder path\IE11-neutral.Downloaded.cab /quiet /norestart

    from command with admin rights.

    Best regards


    Michael Shao
    TechNet Community Support

    • Marked as answer by Karen Hu Wednesday, May 14, 2014 7:43 AM
    Monday, May 5, 2014 11:08 AM

All replies

  • Hi,

    Could you please take a check if there are any updates installed for IE9/11? If any, please uninstall them all and then reinstall the package.

    Also please take a check to see if there is a IE 11-neutral.Downloaded.cab available under the C:\Windows\TEMP\IE1F09A.tmp\ folder when installing the packages. If yes, please copy the special file to a full access folder and run 

    dism.exe /online /add-package /packagepath:folder path\IE11-neutral.Downloaded.cab /quiet /norestart

    from command with admin rights.

    Best regards


    Michael Shao
    TechNet Community Support

    • Marked as answer by Karen Hu Wednesday, May 14, 2014 7:43 AM
    Monday, May 5, 2014 11:08 AM
  • Is IE11 (or IE10) offered via Windows Update?

    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft

    Monday, May 5, 2014 5:43 PM