locked
Skype presence information not visible in Outlook 2013 and information from the GAL not visible when hovering over a name RRS feed

  • Question

  • Using Outlook 2013 and Skype version 6.5.0.158. Presence information does not appear. Also phone numbers from the GAL are not visible when hovering over a user's name in Outlook 2013. Skype presence and GAL information was available when using Outlook 2010. Using Exchange 2007 SP3 RU10. Is Skype presence and GAL information not available in Outlook 2013 when using Skype?

     Noticed if a user is in our O365 pilot and has Lync running, presence information and GAL information is visible.(Skype is out of the picture)

    Thursday, June 20, 2013 2:24 PM

Answers

  • Hi,

    When you install Microsoft Skype on a Windows-based computer that has Microsoft Lync installed, you experience one or more of the following issues:

    • Microsoft Outlook does not display presence information. 
    • The Microsoft SharePoint client does not display presence information.
    • Other Microsoft Office applications that support presence features do not display presence information

    This behavior may occur if the value of the DefaultIMApp registry entry in the following registry key is incorrect:

    HKEY_CURRENT_USER\Software\IM Providers

    Note The DefaultIMApp registry entry specifies which IM application provides IM and presence information in Office applications. When you install the Lync 2010 client together with Microsoft Office, the value of the DefaultIMApp registry entry is updated to "Communicator."  Or, if you install the Lync 2013 client together with Microsoft Office, the value of the DefaultIMApp registry entry is updated to "Lync."

    To work around this issue, follow the steps that are appropriate for the version of Windows that you are running.

    Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

    For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    322756 (http://support.microsoft.com/kb/322756)     How to back up and restore the registry in Windows

    Windows XP, Windows Vista, or Windows 7

    1. Exit the Skype client and all Office applications.
    2. Click Start, click Run, type regedit.exe, and then click OK.
    3. Locate the following registry entry:
      HKEY_CURRENT_USER\Software\IM Providers\DefaultIMApp registry value
    4. Right-click DefaultIMApp, and then click Modify.
    5. Type Skype in the Value data box, and then click OK.
    6. Exit Registry Editor, and then restart  the Skype client and the Office applications.

    Windows 8

    1. On the Start screen, click the Search tile.
    2. Type regedit in the Search window and then double-click regedit.exe.
    3. Locate the following registry entry:
      HKEY_CURRENT_USER\Software\IM Providers\DefaultIMApp registry value
    4. Right-click DefaultIMApp, and then click Modify.
    5. Type Skype in the Value data box, and then click OK.
    6. Exit Registry Editor, and then restart  the Skype client and the Office applications

    Hope this helps


    Wednesday, June 26, 2013 6:22 AM

All replies

  • Hi,

    When you install Microsoft Skype on a Windows-based computer that has Microsoft Lync installed, you experience one or more of the following issues:

    • Microsoft Outlook does not display presence information. 
    • The Microsoft SharePoint client does not display presence information.
    • Other Microsoft Office applications that support presence features do not display presence information

    This behavior may occur if the value of the DefaultIMApp registry entry in the following registry key is incorrect:

    HKEY_CURRENT_USER\Software\IM Providers

    Note The DefaultIMApp registry entry specifies which IM application provides IM and presence information in Office applications. When you install the Lync 2010 client together with Microsoft Office, the value of the DefaultIMApp registry entry is updated to "Communicator."  Or, if you install the Lync 2013 client together with Microsoft Office, the value of the DefaultIMApp registry entry is updated to "Lync."

    To work around this issue, follow the steps that are appropriate for the version of Windows that you are running.

    Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

    For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    322756 (http://support.microsoft.com/kb/322756)     How to back up and restore the registry in Windows

    Windows XP, Windows Vista, or Windows 7

    1. Exit the Skype client and all Office applications.
    2. Click Start, click Run, type regedit.exe, and then click OK.
    3. Locate the following registry entry:
      HKEY_CURRENT_USER\Software\IM Providers\DefaultIMApp registry value
    4. Right-click DefaultIMApp, and then click Modify.
    5. Type Skype in the Value data box, and then click OK.
    6. Exit Registry Editor, and then restart  the Skype client and the Office applications.

    Windows 8

    1. On the Start screen, click the Search tile.
    2. Type regedit in the Search window and then double-click regedit.exe.
    3. Locate the following registry entry:
      HKEY_CURRENT_USER\Software\IM Providers\DefaultIMApp registry value
    4. Right-click DefaultIMApp, and then click Modify.
    5. Type Skype in the Value data box, and then click OK.
    6. Exit Registry Editor, and then restart  the Skype client and the Office applications

    Hope this helps


    Wednesday, June 26, 2013 6:22 AM
  • Hi trekim12,

    For just Presence, see if the below article answers your question :

    https://blogs.technet.microsoft.com/samdrey/2016/08/15/skype-for-business-and-outlook-presence-information-on-outlook-how-to-get-it-answer-here/

    Regarding presence and Inserting meeting details on Outlook meetings, Outlook uses the Skype add-in, and needs Skype for Business to be on and running with the current Outlook's user account (the one which SIP address on his Exchange mailbox matches his Skype's SIP address)...

    HTH for that part at least

    Cheers,

    Sam

    Friday, August 19, 2016 9:35 PM
  • Thanks for this post. It helped.
    Friday, February 10, 2017 7:03 AM
  • Some times the Outlook is taking the information from another application for ex:Cisco Jabber , to resolve this issue you need to go to regedit and track the below path:

    HKCU/Software/IM Providers -->DefaultIMApp --> Change the Value to Lync.

    * then close the Outlook and re-open it again.

    • Proposed as answer by RK7L Friday, June 2, 2017 5:27 AM
    Monday, April 10, 2017 8:34 AM
  • in my case, DefaultIMApp had "Cisco Jabber" ( i am using this as a soft phone ). first I tried to set as "Skype". but no luck. then set to "Lync". now working perfectly. 


    kesav

    Friday, June 2, 2017 5:32 AM