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"Cannot Save Form Information" Windows 7/PDFs in Adobe Reader Version 9 RRS feed

  • Question

  • Upon opening any Adobe PDF while in Windows 7, I get the above message "Cannot Save Form Information.  You cannot save a completed copy of this form on your computer.  If you would like a copy for your records, please fill it in and print it."  This defeats our purposes of using forms and we need to be able to "save as" and rename forms with completed form fields. 

    We tested one of the PDF forms that had generated this message on a Windows XP machine and were able to save form fields and save as the document as we had done for years.

    Is this a group policy issue or a bug in Windows 7?  Any help would be greatly appreciated.

    Wednesday, September 29, 2010 1:12 PM

Answers

  • Hi,

    Thank you for your post!

    Please use the following method to fix the issue:

    1. First, open any adobe document that is giving you this problem.

    2. Click in an interactive field and double check that you are still seeing this message ... " You cannot save data typed onto this form. Please Print your completed form if you would like a copy for your records. "

    3. If you see this message on your computer, it most likely means, quite simply, that your PC is using Adobe Reader as a default to open the interactive form instead of Adobe Acrobat. To open with Acrobat ....

    4. Close the document and then right click on the document's Icon. A pop up window will appear showing OPEN WITH ADOBE READER in bold print. Just below it should be OPEN WITH ACROBAT

    5. Click on "OPEN WITH ACROBAT"

    6. Your Adobe interactive form will appear and you'll be able to enter information and save the information as well.

    Hope it helps.

    Regards,
     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Lisavox Friday, October 1, 2010 6:55 PM
    • Unmarked as answer by Lisavox Monday, October 4, 2010 4:35 PM
    • Marked as answer by Lisavox Wednesday, October 6, 2010 12:53 PM
    Friday, October 1, 2010 8:24 AM

All replies

  • Hi,

    Thank you for your post!

    Please use the following method to fix the issue:

    1. First, open any adobe document that is giving you this problem.

    2. Click in an interactive field and double check that you are still seeing this message ... " You cannot save data typed onto this form. Please Print your completed form if you would like a copy for your records. "

    3. If you see this message on your computer, it most likely means, quite simply, that your PC is using Adobe Reader as a default to open the interactive form instead of Adobe Acrobat. To open with Acrobat ....

    4. Close the document and then right click on the document's Icon. A pop up window will appear showing OPEN WITH ADOBE READER in bold print. Just below it should be OPEN WITH ACROBAT

    5. Click on "OPEN WITH ACROBAT"

    6. Your Adobe interactive form will appear and you'll be able to enter information and save the information as well.

    Hope it helps.

    Regards,
     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Lisavox Friday, October 1, 2010 6:55 PM
    • Unmarked as answer by Lisavox Monday, October 4, 2010 4:35 PM
    • Marked as answer by Lisavox Wednesday, October 6, 2010 12:53 PM
    Friday, October 1, 2010 8:24 AM
  • Thank you!  The solution posted by Magon Liu works when Adobe Acrobat Professional 8.1.0 is also loaded on the machine. 

    However we tested opening an Adobe PDF on a Windows 7 machine with only Adobe Reader 9 installed without Adobe Acrobat Professional.  We are back to the drawing board with the same error message  "You cannot save data typed onto this form. Please print your completed form if you would like a copy for your records." 

    Do you know of a solution in this instance?

    Friday, October 1, 2010 7:09 PM
  • Hi,

    Does the Windows 7 machine ever have Adobe Acrobat Professional installed? If so, please make sure it was uninstalled completely.

    Meanwhile, please understand that as this forum focuses on Windows 7 specific issues and the solution is probably Adobe product specific, I would suggest contact Adobe support and ask them if there is any updated compatible patch for Windows 7. Your understanding is greatly appreciated.

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Regards,


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, October 6, 2010 5:47 AM
  • I also researched and then found PDF Form Filler tool.

    Detailed steps are described to overcome this error and easily fill out pdf form and save data as PDF.

    Thursday, September 27, 2012 5:50 PM