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Unexpected shutdowns/reboots at night...? RRS feed

  • Question

  • Hello together,

    after 6 unexpected shutdowns or reboots i def. thought it was time to ask for help here.

    My Windows Server 2008 R2 RDS crashes at night with a blue screen (i never got to see it) and reboots.

    Here's the error notification that i get when i log on in the morning:

     

    Problem signature:
     Problem Event Name:	BlueScreen
     OS Version:	6.1.7600.2.0.0.16.7
     Locale ID:	1031
    
    Additional information about the problem:
     BCCode:	d1
     BCP1:	0000000000000020
     BCP2:	0000000000000002
     BCP3:	0000000000000000
     BCP4:	FFFFF8800396FB39
     OS Version:	6_1_7600
     Service Pack:	0_0
     Product:	16_3
    
    Files that help describe the problem:
     C:\Windows\Minidump\090510-20545-01.dmp
     C:\Users\<username>\AppData\Local\Temp\WER-71074835-0.sysdata.xml
    
    Read our privacy statement online:
     http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    
    If the online privacy statement is not available, please read our privacy statement offline:
     C:\Windows\system32\en-US\erofflps.txt

    i checked the dumpfile with that tool and it says everythings fine. the problem is, that *.xml file doesn't exist.

     

    any ideas? :/

    Monday, September 6, 2010 12:45 PM

Answers

  • I recommand to you to get and install the last update for your network driver.

    This should solve your problem.

     

    For more information, please contact Broadcom Corporation Technical Support.

    Please mark as a response and helpful the replies that helped you.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
    Monday, September 6, 2010 1:39 PM

All replies

  • I recommand to you to use the WhoCrashed software that reveals the drivers responsible for crashing your computer:

    http://www.resplendence.com/whocrashed

    That should help you.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

     

    • Proposed as answer by Mr XMVP Monday, September 6, 2010 4:21 PM
    Monday, September 6, 2010 12:58 PM
  • Great tool! Never heard of that.

    The analysis of that tool is no fun though...

    On Sun 05.09.2010 10:29:00 your computer crashed
    This was likely caused by the following module: basp.sys
    Bugcheck code: 0xD1 (0x20, 0x2, 0x0, 0xFFFFF8800396FB39)
    Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
    Dump file: C:\Windows\Minidump\090510-20545-01.dmp
    file path: C:\Windows\system32\drivers\basp.sys
    product: Broadcom Advanced Server Program Driver
    company: Broadcom Corporation
    description: Broadcom Advanced Server Program Driver

    i have 12 entries for basp.sys

    urgh, why my network driver :/

    Monday, September 6, 2010 1:27 PM
  • I recommand to you to get and install the last update for your network driver.

    This should solve your problem.

     

    For more information, please contact Broadcom Corporation Technical Support.

    Please mark as a response and helpful the replies that helped you.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
    Monday, September 6, 2010 1:39 PM
  • I found a newer driver than the one that i had installed on their Website. Hope that fixes the issue.

     

    Thanks a ton!

    Monday, September 6, 2010 2:51 PM