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Turned into unknown icon RRS feed

  • Question

  • First my Microsoft Office outlook shows implement eroor during send and receiving,then after repair Error cleared,but all the documents are in xcel file turn into a unknown icon in my DESKTOP.
    Sunday, June 28, 2015 5:19 PM

Answers

  • Hi Sanjay,

    Seems your machine is infected with a malware. Which changed the file file association of files, resulting in icon change.

    Please use greatis reanimator its a FREE tool to remove rootkit and hidden malware

    Download it from http://www.greatis.net/security/download_reanimator.html

    It should fix the issue for you.

    Update us back about your issue.

    • Marked as answer by SanjayCera Sunday, June 28, 2015 5:46 PM
    Sunday, June 28, 2015 5:25 PM

All replies

  • Hi Sanjay,

    Seems your machine is infected with a malware. Which changed the file file association of files, resulting in icon change.

    Please use greatis reanimator its a FREE tool to remove rootkit and hidden malware

    Download it from http://www.greatis.net/security/download_reanimator.html

    It should fix the issue for you.

    Update us back about your issue.

    • Marked as answer by SanjayCera Sunday, June 28, 2015 5:46 PM
    Sunday, June 28, 2015 5:25 PM
  • Issue not resolve.

    Previously two microsoft office installed (2007&2013), after remove 2013 microsoft ofiice,in outlook during send and recv it shows Not Implement warning.

    issue fix after  it repaired in control pannel .

    but in desktop all the excel file icon converted to unknown file type.

    but it opens in excel format.

    pl share if u can ..

    Sunday, June 28, 2015 6:02 PM
  • Hi Sanjay,

    Due to limited information in the previous question, I miss understood your query.

    Now, your case seems to be of a corrupt icon cache.

    To fix the issue, please rebuild icon cache.

     

    1. Click the Start button, and click Computer .

    2. On the Tool bar, click Organize and choose Folder and Search Options .

    3. Click the View tab, and check to select the Show hidden files and folders option , and click OK .

    4. Then, enter the following directory:

     

    %USERPROFILE%\AppData\Local

     

    5. Find the IconCache.db file, and rename it as IconCache.db.old.

    6. Close the window, and restart the computer.

    • Proposed as answer by Karen Hu Monday, June 29, 2015 5:54 AM
    Sunday, June 28, 2015 6:11 PM
  • Start-->All Programs-->Microsoft Office-->Microsoft Office tools-->Microsoft Picture Manager

    In the “help” menu, click “detect and repair” option with “restore my shortcut while repairing” box checked. This should restore all icons back.

    Hope it will help

    • Proposed as answer by Karen Hu Monday, June 29, 2015 5:55 AM
    Sunday, June 28, 2015 6:29 PM
  • till now isuue not resolved .

    i have follow all the instructions but there is no change in excel file icon .


    Monday, June 29, 2015 6:45 AM
  • only excel file not working prperly.
    Monday, June 29, 2015 6:46 AM
  • Hi,

    Go to Control Panel > Uninstall a program > Select your Office installation in the list and click on Change. This will open up the wizard where you can select a repair install.

    Meanwhile, right click the file, open with, choose the correct Excel program to check the result.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, June 30, 2015 8:44 AM