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Outlook freezing randomly RRS feed

  • Question

  • Windows 10, Outlook 2016, all up to date. Outlook randomly "Not responding" while working. Any way to fix the issue?! 
    Sunday, September 23, 2018 4:12 PM

Answers

  • Hi Finamon,

    How often does the issue occur?
    Did you notice if there is anything in common when the problem occurs?

    As far as I know, there are a number of possible reasons for Outlook to behave this way. Please try the following steps and see if there is any improvement:

    1. Try running Outlook in safe mode (Press Win+R, type "outlook /safe", press Enter.) and see the result.
    2. Create a new Outlook profile to check if the issue can be stopped. 
    3. Repair Office application via Control Panel.
    4. If you are using Office 365, it is suggested to run the Support and Recovery Assistant for Office 365 and see if the problem can be automatically detected and resolved.

    In case the problem still persists after the steps above, you may refer to the following article for other possible causes and solutions:

    "Outlook not responding" error or Outlook freezes when you open a file or send mail

    Hope this can be helpful.

    Regards,

    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Marked as answer by Finamon Wednesday, September 26, 2018 12:05 AM
    Monday, September 24, 2018 2:29 AM
  • Some of the Outlook not responding causes are mentioned below:

    The Outlook is outdated
    The Outlook is being used by multiple processes.
    Conflict in the add-in installed with Outlook.
    Heavy mailbox.
    Any sort of corruption in Office programs.
    Corrupt or damaged Outlook data files.
    Conflict in the antivirus software with Outlook.
    Corrupt user profile.
    Conflict with any other program with Outlook. 

    Please check this reference to know the methods to fix the Outlook 'Not responding'. 
    • Marked as answer by Finamon Wednesday, September 26, 2018 12:05 AM
    Tuesday, September 25, 2018 11:53 AM

All replies

  • Hi Finamon,

    How often does the issue occur?
    Did you notice if there is anything in common when the problem occurs?

    As far as I know, there are a number of possible reasons for Outlook to behave this way. Please try the following steps and see if there is any improvement:

    1. Try running Outlook in safe mode (Press Win+R, type "outlook /safe", press Enter.) and see the result.
    2. Create a new Outlook profile to check if the issue can be stopped. 
    3. Repair Office application via Control Panel.
    4. If you are using Office 365, it is suggested to run the Support and Recovery Assistant for Office 365 and see if the problem can be automatically detected and resolved.

    In case the problem still persists after the steps above, you may refer to the following article for other possible causes and solutions:

    "Outlook not responding" error or Outlook freezes when you open a file or send mail

    Hope this can be helpful.

    Regards,

    Yuki Sun


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Marked as answer by Finamon Wednesday, September 26, 2018 12:05 AM
    Monday, September 24, 2018 2:29 AM
  • Hello,

    Try to perform all the resolution methods suggested by moderator Yuki Sun. For further clarification for these procedures, you also refer to the following blogs.

    1. https://www.systoolsgroup.com/updates/outlook-not-responding-sending-email-error/
    2. https://influxwebtech.com/how-to-fix-microsoft-outlook-has-stopped-working-in-windows-os/

    Hope this will help you,
    Regards,
    Bruce


    • Edited by BruceA10 Tuesday, September 25, 2018 5:13 AM
    Tuesday, September 25, 2018 5:13 AM
  • Some of the Outlook not responding causes are mentioned below:

    The Outlook is outdated
    The Outlook is being used by multiple processes.
    Conflict in the add-in installed with Outlook.
    Heavy mailbox.
    Any sort of corruption in Office programs.
    Corrupt or damaged Outlook data files.
    Conflict in the antivirus software with Outlook.
    Corrupt user profile.
    Conflict with any other program with Outlook. 

    Please check this reference to know the methods to fix the Outlook 'Not responding'. 
    • Marked as answer by Finamon Wednesday, September 26, 2018 12:05 AM
    Tuesday, September 25, 2018 11:53 AM