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Cumulative update repeat. RRS feed

  • Question

  • Hi,

    I seem to have problems with two of the latest cumulative updates for Internet. Every two or three days windows update prompts me to repeat the install. These serial installs also show up in the update history form. The updates concerned are KB3021952 and KB 3032359

    Does anyone have an idea why this happens and how to prevent it. I made a screenshot to show the situation.

    I suppose that this update serves a purpose and if it is uninstalled without me doing that it could indicate an infection?

    Monday, March 23, 2015 8:59 AM

Answers

  • Does anyone have an idea why this happens and how to prevent it.

     

    Something is either preventing the update from being applied or something is partially undoing the update once it is applied.  For example, a security package could be responsible for such symptoms.

    First look at the link that you have in your Help About dialog (Alt-H,A).  Is it getting changed?  Then look at the versions of the modules that msinfo32.exe Loaded Modules shows that you are using (e.g. what versions you have applied).  Sort by Version.  Are they the versions that you would expect to see (e.g. using the File Information section for your (undisclosed?) OS and level of IE?.

    Depending on your OS you would use DISM or CheckSUR to get their input on the state of your system.

    https://support.microsoft.com/en-us/kb/947821/en-us

     

    HTH



    Robert Aldwinckle
    ---

    • Marked as answer by hjgk Thursday, March 26, 2015 10:40 PM
    Monday, March 23, 2015 8:46 PM
    Answerer
  • Hi hjgk,

    Only the specific two updates suffered the issue ,right ?
    There two known issues with the two updates .Here are links for reference :
    MS15-009: Description of the security update for Internet Explorer: February 10, 2015
    https://support.microsoft.com/en-us/kb/3021952
    MS15-018: Cumulative security update for Internet Explorer: March 10, 2015
    https://support.microsoft.com/en-us/kb/3032359

    First of all ,I would suggest you to run "wusa /uninstall /KB:3021952" and "wusa /uninstall /KB:3032359" to verify whether they have been installed correctly .
    1.If they have been installed ,I would suggest you to run "sfc /scannow " (Win7)or "DISM.exe /Online /Cleanup-image /Restorehealth"(Win8 ,8.1 ) to check the health of the system .
    We also can take the following steps to clear the windows update cache to have a check.
     net stop wuauserv
     cd %systemroot%\SoftwareDistribution
     ren Download Download.old
     net start wuauserv
     Restart the machine and manually check for updates again

    2.If they haven`t been installed ,we can try to download them from the windows catalog and install them manually .Please turn off the antivirus software temporarily when we try to install them and restart the machine if it is required .
    Microsoft®Update Catalog
    https://catalog.update.microsoft.com/v7/site/Install.aspx

    If the issue persists,please check the "windowsupdate.log"(Search it directly)for more information to troubleshoot this issue .If you have troubles in analyzing the issue ,please upload the log to the OneDrive and paste the link here.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.



    Tuesday, March 24, 2015 2:03 AM
    Moderator

All replies

  • Does anyone have an idea why this happens and how to prevent it.

     

    Something is either preventing the update from being applied or something is partially undoing the update once it is applied.  For example, a security package could be responsible for such symptoms.

    First look at the link that you have in your Help About dialog (Alt-H,A).  Is it getting changed?  Then look at the versions of the modules that msinfo32.exe Loaded Modules shows that you are using (e.g. what versions you have applied).  Sort by Version.  Are they the versions that you would expect to see (e.g. using the File Information section for your (undisclosed?) OS and level of IE?.

    Depending on your OS you would use DISM or CheckSUR to get their input on the state of your system.

    https://support.microsoft.com/en-us/kb/947821/en-us

     

    HTH



    Robert Aldwinckle
    ---

    • Marked as answer by hjgk Thursday, March 26, 2015 10:40 PM
    Monday, March 23, 2015 8:46 PM
    Answerer
  • Hi hjgk,

    Only the specific two updates suffered the issue ,right ?
    There two known issues with the two updates .Here are links for reference :
    MS15-009: Description of the security update for Internet Explorer: February 10, 2015
    https://support.microsoft.com/en-us/kb/3021952
    MS15-018: Cumulative security update for Internet Explorer: March 10, 2015
    https://support.microsoft.com/en-us/kb/3032359

    First of all ,I would suggest you to run "wusa /uninstall /KB:3021952" and "wusa /uninstall /KB:3032359" to verify whether they have been installed correctly .
    1.If they have been installed ,I would suggest you to run "sfc /scannow " (Win7)or "DISM.exe /Online /Cleanup-image /Restorehealth"(Win8 ,8.1 ) to check the health of the system .
    We also can take the following steps to clear the windows update cache to have a check.
     net stop wuauserv
     cd %systemroot%\SoftwareDistribution
     ren Download Download.old
     net start wuauserv
     Restart the machine and manually check for updates again

    2.If they haven`t been installed ,we can try to download them from the windows catalog and install them manually .Please turn off the antivirus software temporarily when we try to install them and restart the machine if it is required .
    Microsoft®Update Catalog
    https://catalog.update.microsoft.com/v7/site/Install.aspx

    If the issue persists,please check the "windowsupdate.log"(Search it directly)for more information to troubleshoot this issue .If you have troubles in analyzing the issue ,please upload the log to the OneDrive and paste the link here.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.



    Tuesday, March 24, 2015 2:03 AM
    Moderator
  • Hi Robert,

    Thank you very much. Following your suggestion that a security pack (I use System Mechanic) might be the cause I checked.

    I found out that the Disk Cleanup tool in the Microsoft admin tools folder causes the problem. After I run it Windows Update warns me that I have to Install the two security updates.

    I have Windows 7 prof with SP1 installed. Two other pcs with the same config don't give me the same problem.

    Thanks again and have a fine day.

    John

    Thursday, March 26, 2015 10:47 PM
  • Hi MeipoXu,

    I found out that the Disk Cleanup tool in the Microsoft admin tools folder causes the problem. After I run it Windows Update warns me that I have to Install the two security updates.

    I have Windows 7 prof with SP1 installed. Two other pcs with the same config don't give me the same problem.

    I looked at the issues quoted by microsoft. My issue doesn't appear. I can prevent the problem from appearing by not using the disk cleanup tool. I don't understand how the cleanup tool would uninstall the two updates. I think I will wait for a future cummulative IE11 update before using the disk cleanup tool again. :)

    Thank you very much for your valuable suggestions and help.

    John

    Thursday, March 26, 2015 10:53 PM