none
Microsoft Wireless Sculpt Comfort Mouse Keeps Disconnecting From Bluetooth RRS feed

  • Question

  • Please understand that I am a simple person who wanted to buy a simple product that I thought would simply work: I'm not an IT expert and I have no idea what to do when things don't work as expected.

    So I brought a bluetooth mouse, of Microsoft brand, just to make sure I didn't have any issues, after having already purchased three separate mice from three separate retailers, of which NONE worked.

    I plug it in, it's working fine, then it stops.  I turn it off and on again, it works for about another 10 minutes then it turns off again.

    This happens constantly; I am just continually turning off and on the stupid mouse instead of just being able to go about my business.  It comes back to life quite slowly.  In summary, it's a major pain in the ass.  

    I've looked at a few google results, but the advise seems extremely difficult to follow because a) I have nfi which version of Windows 8 I'm running and b) none of the menus which are referenced in the instructions seem to relate to my computer and I cannot find any of these stupid menus (or whatever).

    Can anyone tell me if this is a simple fixable problem (and how to simply fix it), or should I return the mouse because it's faulty?  I mean, is this going to be an ongoing problem or what?

    Any help would be appreciated, but please keep it REALLY simple.  

    Ps. It just died AGAIN!!!

    Saturday, March 26, 2016 3:56 AM

Answers

  • Hi Brever,

     

    “Can anyone tell me if this is a simple fixable problem (and how to simply fix it), or should I return the mouse because it's faulty?”

    We could plug those mouse on another computer to have a test. if this issues persists, those mouse could be faulty, please contact to retailers support for suitable solutions.

     

    If this issues only occurred on this computer, it should not be related to mouse.

    Please plug your mouse to another port to have a test.

    Also, please verify whether there are any error messages in Device Manger, try to uninstall the mouse drivers in Device Manger then reinstall again to have a test.

     

    Here is a link about troubleshooting Bluetooth mouse that does not function correctly for your reference.

    https://www.microsoft.com/hardware/en-us/help/support/troubleshooting/mouse/wireless-bluetooth   

     

    Best regards.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, March 28, 2016 10:03 AM
    Moderator

All replies

  • Hi Brever,

     

    “Can anyone tell me if this is a simple fixable problem (and how to simply fix it), or should I return the mouse because it's faulty?”

    We could plug those mouse on another computer to have a test. if this issues persists, those mouse could be faulty, please contact to retailers support for suitable solutions.

     

    If this issues only occurred on this computer, it should not be related to mouse.

    Please plug your mouse to another port to have a test.

    Also, please verify whether there are any error messages in Device Manger, try to uninstall the mouse drivers in Device Manger then reinstall again to have a test.

     

    Here is a link about troubleshooting Bluetooth mouse that does not function correctly for your reference.

    https://www.microsoft.com/hardware/en-us/help/support/troubleshooting/mouse/wireless-bluetooth   

     

    Best regards.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, March 28, 2016 10:03 AM
    Moderator
  • Got the same mouse, same problem. And same frustration. God I hate that....
    Sunday, September 15, 2019 12:24 PM