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Windows 8 HP Pavilion G7-2246NR Activation issue with Software Platform Protection service RRS feed

  • Question

  • Windows 8 HP OEM laptop was recently reset back to factory defaults.

    After resetting machine, tried to Activate Windows.  Went to PC Settings, and screen shows "Activation error description not found".  Contact Microsoft Customer Service and Support online.  Alternatively, tried to go to Action Center to "Activate Windows now (Important)".  Clicking on the Activate button gives the following results:

    Windows couldn't be activated

    Error code: 0xC0000022 (Access Denied) A process has requested access to an object, but has not been granted those access rights.

    Reviewing the Windows Application log shows the following entries sequentially from attempted startup of the SPP service to stopping the service:

    Log Name:      Application
    Source:        Microsoft-Windows-Security-SPP
    Date:          8/11/2013 9:36:33 PM
    Event ID:      900
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      LexiHPLaptop
    Description:
    The Software Protection service is starting.
    Parameters:TriggerStarted
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Security-SPP" Guid="{E23B33B0-C8C9-472C-A5F9-F2BDFEA0F156}" EventSourceName="Software Protection Platform Service" />
        <EventID Qualifiers="16384">900</EventID>
        <Version>0</Version>
        <Level>4</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-08-12T04:36:33.000000000Z" />
        <EventRecordID>1905</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>Application</Channel>
        <Computer>LexiHPLaptop</Computer>
        <Security />
      </System>
      <EventData>
        <Data>TriggerStarted</Data>
      </EventData>
    </Event>
    
    
    
    Log Name:      Application
    Source:        Microsoft-Windows-Security-SPP
    Date:          8/11/2013 9:36:33 PM
    Event ID:      1001
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      LexiHPLaptop
    Description:
    The Software Protection service failed to start. 0x80070005
    6.2.9200.16384
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Security-SPP" Guid="{E23B33B0-C8C9-472C-A5F9-F2BDFEA0F156}" EventSourceName="Software Protection Platform Service" />
        <EventID Qualifiers="49152">1001</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-08-12T04:36:33.000000000Z" />
        <EventRecordID>1906</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>Application</Channel>
        <Computer>LexiHPLaptop</Computer>
        <Security />
      </System>
      <EventData>
        <Data>0x80070005</Data>
        <Data>6.2.9200.16384</Data>
      </EventData>
    </Event>
    
    
    
    Log Name:      Application
    Source:        Microsoft-Windows-Security-SPP
    Date:          8/11/2013 9:36:44 PM
    Event ID:      8197
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      LexiHPLaptop
    Description:
    SLUI.exe was launched with the following command-line parameters:
    Action=Resolve;ResolutionId=82;ParentWindowHandle=0xb02c2
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Security-SPP" Guid="{E23B33B0-C8C9-472C-A5F9-F2BDFEA0F156}" EventSourceName="Software Protection Platform Service" />
        <EventID Qualifiers="49152">8197</EventID>
        <Version>0</Version>
        <Level>4</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-08-12T04:36:44.000000000Z" />
        <EventRecordID>1911</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>Application</Channel>
        <Computer>LexiHPLaptop</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Action=Resolve;ResolutionId=82;ParentWindowHandle=0xb02c2</Data>
      </EventData>
    </Event>
    
    
    
    Log Name:      Application
    Source:        Microsoft-Windows-Security-SPP
    Date:          8/11/2013 9:54:59 PM
    Event ID:      900
    Task Category: None
    Level:         Information
    Keywords:      Classic
    User:          N/A
    Computer:      LexiHPLaptop
    Description:
    The Software Protection service is starting.
    Parameters:<none>
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Security-SPP" Guid="{E23B33B0-C8C9-472C-A5F9-F2BDFEA0F156}" EventSourceName="Software Protection Platform Service" />
        <EventID Qualifiers="16384">900</EventID>
        <Version>0</Version>
        <Level>4</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-08-12T04:54:59.000000000Z" />
        <EventRecordID>1937</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>Application</Channel>
        <Computer>LexiHPLaptop</Computer>
        <Security />
      </System>
      <EventData>
        <Data>&lt;none&gt;</Data>
      </EventData>
    </Event>
    
    
    
    Log Name:      System
    Source:        Service Control Manager
    Date:          8/11/2013 9:54:59 PM
    Event ID:      7023
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      LexiHPLaptop
    Description:
    The Software Protection service terminated with the following error: 
    Access is denied.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="49152">7023</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8080000000000000</Keywords>
        <TimeCreated SystemTime="2013-08-12T04:54:59.652841800Z" />
        <EventRecordID>1301</EventRecordID>
        <Correlation />
        <Execution ProcessID="580" ThreadID="3604" />
        <Channel>System</Channel>
        <Computer>LexiHPLaptop</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">Software Protection</Data>
        <Data Name="param2">%%5</Data>
        <Binary>7300700070007300760063000000</Binary>
      </EventData>
    </Event>

    The consistent end result is an Access Denied error.

    Attempted to edit the setting in DCOM config to permission the startup to the Administrators group (which the logged in user IS a part of), and I'm unable to edit the config setting for the SPP service.  Even tried modifying the permissions for the entire Windows directory and all sub-directories...making the Administrator's group and/or the administrator user account the owner of all objects, restart the system, and same results.

    Any help would be greatly appreciated!!

    Thanks,
    Jay

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    Monday, August 12, 2013 2:24 AM

Answers

  • Hi,

    Please try the following methods to solve this issue:

    Method 1: Reinstall Windows on your PC

    1. Press Windows + I on your keyboard to show the Charms bar.
    2. Click Change PC settings in the bottom.
    3. Click General in the left column.
    4. Click Get started under Remove everything and reinstall Windows.
    5. Follow the instructions that will be provided on the screen to reinstall Windows on your PC.

    Method 2: Use the tool Process Monitor to collect more useful information,

    Process Monitor is an advanced monitoring tool for Windows that shows real-time file system, Registry and process/thread activity. For your information, please review the following link to download Process Monitor:

    http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

    Method 3: Active Windows 8 manually (activate by phone).

    1. Press Windows + R, type slui.exe in the Search box, and press ENTER.
    2. Select your 'Country' from the list.
    3. Choose the 'Phone Activation' option.
    4. Stay on the phone (do not respond to any of the automated prompts) and wait for a person to help you with activation.
    5. Explain your issue clearly to the support person.

    Regards,

    Lany Zhang

    Monday, August 12, 2013 8:45 AM