Hi Richard Yom,
Would you please tell us do you use consumer skype or skype for business?
Where did you check “My subscription”, could you please give us a screenshot?
Did you use skype for business online?
Our forum is focus on skype for business, if you mean consumer skype, please post in skype forum, there are more experts will help you with the issue
https://community.skype.com/?category.id=English&profile.language=en
Regards,
Alice Wang
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