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blue screen crash on windows 7 RRS feed

  • Question

  • hi I am from Saudi Arabia so please excuse the writing

    I have a blue screen crash and have been told to upload the dump files

    https://cid-91b2d7449982f07b.office.live.com/self.aspx/.Documents/system%20dump.rar

    I have 2.9 quad core i7

    4gb ddr3 ram

    1 ditecated  video card

    and 750 hd drive

    please advise I had been having the error for two days

    Saturday, April 2, 2011 9:43 AM

Answers

  • Hi,

    Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services).

    The system goes to a BSOD because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

    Microsoft - Help and Support
    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

    If you are outside the US please see Microsoft Worldwide Home for regional support phone numbers.
    http://www.microsoft.com/worldwide/

    Meantime, customer can refer the following KB for troubleshoot.

    Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: “The system has rebooted without cleanly shutting down first”
    http://support.microsoft.com/kb/2028504/en-us


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Juke Chou Monday, April 25, 2011 9:16 AM
    Tuesday, April 5, 2011 9:33 AM