"What do you want to do with this file?" is not the prompt I want. RRS feed

  • Question

  • I have a problem:  SharePoint 2010 Ent/Office 2010 (win 7 & win 8) - some users click on a .xlsx file in SharePoint and receive the "What do you want to do with this file?" prompt; others do not get this message, but instead Excel opens, opens the file read only while still connected to SharePoint - if the users clicks on the Edit button in the Yellow Banner, they can edit - changes are saved to SharePoint. For the folks that receive the "what do you want to do with this file?" message, they cannot edit and save changes to SharePoint easily. We use a variety of browser versions:  IE9&10&11. Surfing forums hasn't helped much - anyone shed some light on this?
    Tuesday, October 21, 2014 7:17 PM


All replies

  • Hi,

    Web browsers use a native application hosted as an ActiveX executable or netscape plugin to open files of certain type from a web server.

    Tools>Manage Addons>Show All addons

    ensure that both the x84 and x64 versions of the SharePoint Open Documents class (?) is enabled.

    Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to


    Tuesday, October 21, 2014 10:51 PM
  • Thanks, Rob - 32bit addon present; no mention of 64bit.

    Steve Wilson

    Wednesday, October 22, 2014 2:05 PM
  • Hi Steve,

    Please refer to this familiar thread to see if it could resolve your issue:

    Karen Hu
    TechNet Community Support

    Friday, October 24, 2014 9:10 AM