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How can I isolate a Bugcheck 1E please RRS feed

  • Question

  • Good Day,

    I'm running windows server 2008 which is experiencing random freezes. A full crash dump file is being generated. I have run this through windbg but only get a vague reference to the problem originating in malfunctioning hardware or drivers. I have run a full update on this system and am still getting this same freezes and blue screens. I therefore believe it must be a problem with the hardware somewhere. I am hoping that someone can help me analyze the crash dump file in more detail yielding the faulty hardware or any other way of finding out what is causing the crash with out having to bring the server down and swap hardware out .

    Friday, September 23, 2011 1:25 PM

Answers

  • Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services).

     

    The system goes to a BSOD because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

     

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    Microsoft - Help and Support

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see Microsoft Worldwide Home for regional support phone numbers.

    http://www.microsoft.com/worldwide/


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, September 26, 2011 9:03 AM
    Moderator
  • Download and run the software the you find at the following web address

    http://www.nirsoft.net/utils/blue_screen_view.html

    It will scan your hard drive collecting informations from the crash dump files about the crash and the involved modules; after that, post more details here about the crash analysis results (the title of your question does not provide enough informations) so we can try to understand what's going wrong and how you can fix this problem.

    Bye.


    Luigi Bruno - Microsoft Community Contributor 2011 Award
    Monday, October 3, 2011 1:50 PM

All replies

  • Hello,

    Bug Check Code 0x1E: http://msdn.microsoft.com/en-us/library/ff557408(v=VS.85).aspx

    Please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
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    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator 

    Saturday, September 24, 2011 9:34 AM
  • Since Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a third-party device drivers, backup software or anti-virus services (buggy services).

     

    The system goes to a BSOD because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).

     

    To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    Microsoft - Help and Support

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see Microsoft Worldwide Home for regional support phone numbers.

    http://www.microsoft.com/worldwide/


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Monday, September 26, 2011 9:03 AM
    Moderator
  • Download and run the software the you find at the following web address

    http://www.nirsoft.net/utils/blue_screen_view.html

    It will scan your hard drive collecting informations from the crash dump files about the crash and the involved modules; after that, post more details here about the crash analysis results (the title of your question does not provide enough informations) so we can try to understand what's going wrong and how you can fix this problem.

    Bye.


    Luigi Bruno - Microsoft Community Contributor 2011 Award
    Monday, October 3, 2011 1:50 PM