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  • My security system alerted me that my malware protection was off but when I go to turn it on it won't work. I select "show me the antivirus programs on this computer" I then click turn on for Spyware Doctor with antivirus but nothing happens, it remains off. Someone please help!
    Monday, October 4, 2010 6:16 PM

Answers

  • Hi,

    Thank you for your post!

    First of all, I would like to confirm if the security alert comes from Windows as I suspect the system was infected with a spyware.

    "Protection System Security" Alert is a fake security alert launched by the fake spyware remover Protection System. This Protection System Security Alert pop-up reads as follows:

    "Protection System security alert.
    Your computer is being attacked from a remote PC. Attack from 240.105.231.105:10484.
    Block your computer Internet access to prevent system infection? Windows Firewall has blocked this program from accepting connection from the Internet or a network. If you recognize the program or trust the publisher, you can unblock it."

    If not so, I would like to confirm if your antivirus software is working actually.

    If so, please follow the steps below to remove the spyware:

    Step 1: Update the definition file for the antivirus program.

     

    If you do not have an antivirus program installed, I would suggest install Microsoft Security Essentials to protect the system from being infected with virus.

     

    Step 2: Disable and Enable System Restore to clear the virus permanently.

     

    Many viruses infect restore points. In order to clear the infected files permanently, we should clear the restore points. Please use the steps below to do so:

     

    1. Click "Start, input "SYSDM.CPL" (without quotation marks) and press "Enter".

    2. On the "System Protection" tab, click to turn off System Restore on all drives, and click "OK".

    3. Please repeat the above steps to enable System Restore again.

     

     

    Step 3:Boot your computer into Safe Mode and then run your antivirus software on your computer to scan for and remove any possible Virus and Malware infections.

     

    1. Restart the computer.

    2. Keep pressing the F8 key until the Windows Startup menu appears.

    3. Choose "Safe Mode", and press "Enter".

    4. Run the computer in Safe Mode.

    5. Start your antivirus program and scan the system in Safe Mode.

     

    Step 4: Scan for virus in Safe Mode with Networking

     

    Note: If you are using a cable modem or home LAN connection, please start from item 1 below. If not, please skip items 1~3 and go to item 4 directly.

     

    1. Restart the computer.

     

    2. After "POST" (the Power On Self Test usually has a text mode screen at the beginning when a system boots up), keep pressing the F8 key until the Windows Startup menu appears.

     

    3. Choose "Safe Mode with Networking" and press Enter.

     

    4. Please open Internet Explorer and visit http://safety.live.com

     

    5. Please click the "Full Service Scan" button and follow the instructions on screen to scan for viruses on the computer.

     

    Please check if you can remove the Trojan now.

     

    Best Regards,

     


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    Wednesday, October 6, 2010 10:01 AM
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