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windows 10 freezing when playing games. RRS feed

  • Question

  • i keep having a problem where every time i play a game windows just freezes.  all the sound stops, the mouse and keyboard do nothing and the screen freezes up.  it only happens when i go to play games and i have tried to play a few.  it happens to games to games on steam and the windows 10 app store. i also had the problem when downloading a game onto steam.  i have checked the event viewer to see the error but the only error it shows it me having to restart my computer. 

    nothing else has caused my computer to freeze up.  i can use browsers fine, watch videos, watch streams, and download stuff fine unless its through steam.

    i have had task manager open to monitor my cpu and ram usage to see if that could be it but both show low usage.


    • Edited by Nico11ish Saturday, August 1, 2015 4:50 AM
    Saturday, August 1, 2015 4:48 AM

Answers

All replies

  • Does it happens for all games?

    Are those games are required advance graphical features?

    Saturday, August 1, 2015 2:25 PM
  • it happens for pretty much all games. the only game that does not crash is osu.  i have tried tf2, skyrim, some rpg maker games, and terraria.

    if it helps im using a nvidia 780 with two monitors.  i also had trouble getting the drivers to download the day of w10 release but eventually got them to download.

    Saturday, August 1, 2015 5:09 PM
  • I am having the same issue. I am getting periodical freezes in games... Not freezing my PC... Just the game. I have to Ctrl+Alt+Del to wake the game up. It freezes to the point that you cannot enjoy gaming... =-(

    Windows 10 Pro x64

    2x 780 TI Classified (SLI)

    2x Asus VG248 144HZ

    • Proposed as answer by kaasni Saturday, December 10, 2016 5:04 PM
    • Unproposed as answer by kaasni Saturday, December 10, 2016 5:05 PM
    Saturday, August 1, 2015 7:00 PM
  • Hi,

    According to your description, this problem is most probably caused by Graphic Card driver. Please try to reinstall the driver for test.

    On the other hand, you can follow the method of the link below to make driver verifier for test:

    https://msdn.microsoft.com/en-us/library/windows/hardware/ff545448%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    • Edited by Roger Lu Tuesday, August 4, 2015 6:43 AM
    • Proposed as answer by Roger Lu Wednesday, August 19, 2015 8:44 AM
    • Marked as answer by Bruce Wooding Friday, September 4, 2015 7:26 PM
    Tuesday, August 4, 2015 6:38 AM
  • I have the same problem but it happens with Resident Evil 4. Minecraft and League of Legends seems to be OK. Another issue: i've disabled "turn off screen" in power settings if not , it never wakes up with video. If it's a - driver related problem- it have to be Microsoft side 'cause I'm using ATi not nvidia. Must add: a very few times i experienced the same while playing a movie.
    Sunday, August 9, 2015 5:41 PM
  • I've same problem with GTA V. It was working fine on same laptop with Windows 8.1 at medium graphics settings (resolution 1366x768). but after update to Windows 10, it started freezing, even on lowest resolution (800x600) and lowest graphics settings. I've installed all drivers from official sites, but same problem.

    Microsoft, please fix this issue.

    • Proposed as answer by PaulIII Saturday, April 15, 2017 4:56 PM
    Sunday, August 9, 2015 6:18 PM
  • I've same problem with GTA V. It was working fine on same laptop with Windows 8.1 at medium graphics settings (resolution 1366x768). but after update to Windows 10, it started freezing, even on lowest resolution (800x600) and lowest graphics settings. I've installed all drivers from official sites, but same problem.

    Microsoft, please fix this issue.


    They need to care about us gamers; It is unbearable. Every game I play constant stutter. Didn't happen until I upgraded to win10
    Monday, August 10, 2015 10:14 PM
  • hi, I have the same freeze problems with TERA and the in-game diagnostic says my directX should be 9 in windows 10 its a 11, went back to windows 8.1, no problems-let me know when you guys get it fixed
    Tuesday, October 6, 2015 4:03 PM
  • This issue sounds like a potential graphics card issue with Windows 10. Download Geforce Experience. It will automatically detect what graphics card you have and give you the most up to date driver.
    • Proposed as answer by tamouq Tuesday, October 6, 2015 4:35 PM
    Tuesday, October 6, 2015 4:34 PM
  • hello I have the same problem in this thread. I too thought it must be graphics driver issue. However, when updating to latest geforce graphics driver , I am still experiencing the same issue.

    this is definitely Microsoft issue because it existed with multiple driver versions. Also never had an issue like this on win8.

    can you please open a bug internally. Thank you

    Wednesday, December 2, 2015 5:57 AM
  • Hello. 

    Sorry for answering on the thread, but seems it might be the simplest solution since I have the same problem. I just got a replacement computer on my waranty from my chosen computer dealership. On the last one that had other issues, that was not software related, I had Windows 8.1. And I had no such problems. When I know got a newer computer, an ugraded type from HP with even better graphics card driver than the last model, but with windows 10 instead, I can't run any game from my computer. Especially any provided from Steam. This causes me to be enormously frustrated. This is largely why I use my computer anyways. So I hope you will take this problem seriously, because it seems to be an problem for many a user of a computer with the Microsoft Windows 10 OS. So any help besides the seemingly automated answer you seem to give other users that will not be relevant to me, would be appreciated.


    Saturday, February 13, 2016 6:38 PM
  • I am having the same problem. I am not able to watch videos or play games without the computer freezing.  I have a brand new Dell Inspiron 3650 and spent the last four hours from a tech from their company.  This appears to be a Microsoft issue.  Why would a company issue a product that is defective?  I do not have  hours upon hours to fix this problem.  Help. 
    Sunday, May 15, 2016 1:05 AM
  • I did that and its a brand new computer and still only freezes with the game
    Sunday, May 29, 2016 3:09 PM
  • I just got my new hp computer from Microsoft yesterday and it freezes only when playing a game so either its a Microsoft issue or you are selling faulty commputers

    Sunday, May 29, 2016 3:22 PM
  • I have a similar issue and am having one hell of a time trying to figure it out. 

    I will be playing gta V or overwatcha nd suddenly the system freezes. No sound, no responce from ctrl alt delete, no responce from the keyboard and so on. The only way to get out of it is to do a hard reset. I have tried verifying memory, verifying the hard drive itself, ccleaner for registry files, deleting temp files, removing software i didnt need, updating graphics drivers and so on. In my mind this is either a hardware issue or a windows issue. I do not believe its an issue with the gpu because its less then 6 months old. i do not believe its a cpu issue either because it is also only 6 months old. what are some additional steps i can take to test my hardware to see if its faulty (short of unpluging pieces and putting different pieces in.)

    gtx970

    amd gf-8350

    4x4ddr3

    1td HD

    750w power supply

      m5a99fx pro r2.0    MOBO

    win 10 (upgrad from win 7.)

    Wednesday, January 18, 2017 7:05 PM
  • Yes. I have been having problems with multiple multiplayer games freezing since the Creators update. These problems were not happening before. Please fix this issue as soon as possilbe.

    Saturday, April 15, 2017 4:45 PM
  • It is not caused by a video card driver. I deleted the old driver, installed a new one from NVIDIA still having the same problem. Many of my friends reporting the same issue. NVIDIA GTX 950 SC. Processor I7 , skylake architecture. Z170X-UD5 mobo.
    Saturday, April 15, 2017 4:48 PM
  • Nope. Not an issue with Geforce Experience. I have the latest driver. This problem was not happening until the Creators update. 
    • Proposed as answer by PaulIII Saturday, April 15, 2017 4:56 PM
    Saturday, April 15, 2017 4:49 PM
  • Is 32 Gigabytes enough????!!!!!!!!

    Saturday, April 15, 2017 4:51 PM
  • try and see if this reoccurs using only one monitor

    also make sure your refresh rate is matched and try lowering to 40 mhz if you can

    also leave the setting's on default in graphics performance there is a glitch in that when you change it to high it will cause games to stutter 

    also make sure you turn your power savings to high performance when gaming

    Saturday, April 15, 2017 6:35 PM
  • Try the gaming in clean boot and see if the problems are gone or persistent.

    https://social.technet.microsoft.com/wiki/contents/articles/29876.how-to-perform-a-clean-boot-in-windows-10.aspx

    To find out what is happening during the freezing you may be able to use WPR to perform a resource analysis.

    WPR can record real time what is happening with GPU, CPU, disk, file and registry I/O activity etc.

    Potentially you will learn what is fixable and what is not fixable.

    Potentially any conflicting software or open applications can be closed or uninstalled.

    The challenge will be to learn how to interpret the result or finding someone to interpret the results.

    https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/windows-performance-recorder/a1648e8c-50c7-4243-9f1d-4216385c7ff3

    Open administrative command prompt or administrative powershell before the game is started.  Type the wprui.exe command so that it opens the pop up.  Choose the items to record.  Change memory to file.  Choose verbose or light.  And follow any of the other steps in the link.

    Saturday, April 15, 2017 9:01 PM
  • Hi,

    According to your description, this problem is most probably caused by Graphic Card driver. Please try to reinstall the driver for test.

    On the other hand, you can follow the method of the link below to make driver verifier for test:

    https://msdn.microsoft.com/en-us/library/windows/hardware/ff545448%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Sorry to be so blunt but, what the hell Microsoft!

    It seems almost anytime some has a problem with windows 10, you blame it on the video card. Come on guys, on just this page alone, there are at least 10 different video cards and systems.

    The only common denominator is WINDOWS 10!!! Yes I'm shouting, Microsoft (also know as lately, Microsloth), you have either overbloated you windows program, or you just don't give a damn any more.

    Guess you have gotten to big and greedy to take care of the people who made you.

    Get off your behinds and actually help us, fix windows so we can continue using it or does that not matter anymore. Maybe you are to busy adding your spyware and selling our info, to actualy have windows run correctly.   

    Wednesday, May 3, 2017 4:28 AM
  • Sorry to break it to you, but no matter what the outcome of your issue, they already sold you a copy of windows, and will sell another copy when you get frustrated and buy a new PC. They have no incentive to help anybody, and since most PC's sold have a copy of Windows, they're probably better off investing in other problems. Just to illustrate, if you decide you hate PC's, you're either buy a playstation or an xbox. Worst case scenario, they still sold you a copy of windows already, you'll probably pay for it again with your next computer you buy, and they also win if you decide to buy an XBox instead.

    D*mn the man! :)

    • Edited by Danny2004 Thursday, May 11, 2017 9:25 PM
    Thursday, May 11, 2017 9:24 PM
  • so its been a year and half since this thread started. Has anyone found a solution? i7 4.0 ghz Gtx1070 16g ram. My computer freezes up completely when I'm playing games (anything from HoTs to Tom Clancy Wildlands) and requires a hard reset in order to get any response (windows key doesn't work, caps lock does not register, curl+alt+del has no response). Here's a list of what I've done to try and solve the issue: CCleaner. Cleaned the inside of the computer. Uninstalled all unnecessary programs. Disconnected all cables except (mouse, keyboard, monitor, sound, power and Ethernet). All temps normal. Checked ram. Updated BIOS. Updated graphics card. Everything is working normally until I jump into a game. Most recently I've been spending a lot of time on PlayerUnknown's Battleground and Ghost Recon Wildlands. Gaming sessions can run between 5min - 45min before the computer freezes, and it will freeze, every time. My computer is less than a year old so I know everything's functioning properly. The freezes also only occur on more graphically intense games. I'm out of ideas. The only thing that I could think of is to go back to Windows 8 and see if that solves the issue. It sounds like it is a fault of Windows 10? Can anyone help with a solution?
    • Edited by Trufix5 Wednesday, May 17, 2017 10:53 PM
    Wednesday, May 17, 2017 10:50 PM
  • I basically have the same exact hardware and issue and it's so frustrating. I have a msi laptop. It has 16 GB of RAM not overclocked at 2133- MHz, a Nvidia GeFoce GTX 1070, intel core i7-6700 HQ, 128 GB SSD ( what my windows os is loaded on ), and a 1 TB 7200 RPM Hard drive. I know it's not overheating because I have it on a Thermaltake Massive Cooler with the fans at 1300 RPM on boost mode and my laptop has coolerboost 4 technology which maxes the internal fans at 3200 RPM. I have the dragon software suite which tells me my CPU, temps, GPU temps, RAM clock speeds, what mode I'm in ( light, medium, extreme, or gaming profile ), and other helpful indicators. My CPU and GPU NEVER reach above 55 degrees, the most memelry I've used af once is 1800 MHz so I know it's not my RAM, and I have the profile set to gaming and extreme mode so I'm not throttling my CPU's or GPU's performance. YouTube, light games on steam, live streams, and even some recording while on "light" games work. It's only when I try and do the heavier games at just 1920x1080 @ 60 FPS ( which technically speaking from a hardware perspective my computer should shread through that ) like Rainbow 6 Siege, GTA 5, Black OPs 3, Doom, Skyrim, etc. It wants to Stop abruptly, turn to black, and the only way to fix it is though a hard reset. I've contacted Nvidia and MSI and said the way I described it, it sounded like a guess who's fault ( MY OS ! It's Windows ! ) Isn't that crazy ?! I've backed up all my files, reset my PC to when I first got it, redone loaded everything and it's still having this problem. I know it's not me. PLEASE FIX THIS IN AN UPDATE SOON. The only thing I can think of now is going to windows 8 somehow and seeing if that works.
    Saturday, May 20, 2017 1:41 PM
  • I  don't have a lot of information to go on, but I've been working with computers my whole life, and you start to get a feel for things.

    Here are a couple of possibilities:

    - Heat either was a problem, or is a problem. When you start playing games, the GPU on your video card actually begins to be used. At that point, it will start to heat up. The point of failure will be based on how quickly things heat up, and when the physical circuitry reaches a certain temperature, things will freeze.

    Look for a fan that's not working, cooling that's not working, etc.. Now, WHEN this happens, even when you cool it back down, the heat will generally degrade the chip, and it will slowly get worse/more sensitive over time. You really don't want the problem to be temperature, but hey, I've experienced freezing many times due to heat and it's exactly the way you describe.

    - Incompatibility: Your main board and your graphics card may just not be fully compatible. Many times there are quirks between different manufacturer hardware, and by themselves work fine, but when the two come together, they don't get along. You see this mostly with DVD+-R discs and different kinds of DVD burners, but it happens with Video Cards and Motherboards as well. Unfortunately it's something you have to avoid by checking specs and recommendations from others, before buying, rather than something you can fix. Fixing would require that you fix the bugs in their firmware or change their product. Check around to see if there is any kind of incompatibility between those two. In the past it's come down to "this device doesn't work right on a VIA bus".. Wow, what a revelation! But it's happened to me once I dug deep.

    - Drivers: Drivers work between the devices. Try an updated driver, or go to nVidia's site, and download the reference driver. What this means, is, nVidia creates a driver that works, then gives it to Microsoft and others to package with their products. If you video card was OEM'ed, you may not have the same driver! Install the reference driver.

    I've actually seen USB devices cause computers to freeze. I've also seen bad memory cause the computer freeze. I'm sorry that I don't have any actual answers, but I hope this gives you an idea of some things you can try.

    Thank you,

    Dan Chase

    Saturday, May 20, 2017 10:26 PM
  • I wonder if you and Trufix have the same motherboard..
    Saturday, May 20, 2017 10:29 PM
  • You forgot to include the possibility that Windows 10 is just straight up ...a piece of crap!   There is a litany of complaints from a broad spectrum of gamers on various systems, who have this issue.  The common theme is windows 10.  (They cant all be heat diminished or HW incompatible...  The top three producers of PCs/ Hardware wouldn't stand for hardware mis-fits)    Microsoft has really dropped the ball on this   They screwed the pooch on Win 10 release and their indifference to the problem they have caused is unforgivable.   What are the odds I will buy another windows product at this point?  They are shameful and pitiful.
    Friday, June 16, 2017 4:40 AM
  • I agree. It seems that Microsoft doesn't really care anymore (if they ever did anyway).  
    Friday, June 30, 2017 2:39 AM
  • Yip, still not solution to what is definitely a Win10 problem. Luckily I don't have it with all my games, but it is ridiculous, you get it sorted out then they release an update and you are back to square one again. going back to Win 7, Win10 is really not worth the effort or frustration especially when 2 years down the line they still haven't been able to sort out what is in effect an OS failure.

    • Edited by Badballie Sunday, July 16, 2017 9:34 AM
    Sunday, July 16, 2017 9:34 AM
  • One more option is to stress test the CPU and GPU with temperature monitoring.

    If you need information on how to stress test safely please indicate that you are interested and I'll post some links.  Again you would need to monitor the graphic images and temperatures.

    Also post share links for msinfo32 and dxdiag

    Sunday, July 16, 2017 10:25 AM
  •    I am interested in a stress test for my laptop, what and how do i do it? I dl the Driver Verfier and it showed every driver was disabled ( 22 in total). Is that normal?  Even " special tool " was disabled, i'm a little concerned in regards to that. I f youd rather email me with the stress test info , rond425@gmail.com

       Thanks for any and all help................. ron duncan


    ron duncan

    Wednesday, August 23, 2017 4:19 AM
  •   I too am having that same problem , however , my laptop freezes up when im not playing games as well. When im in fire fox or edge , it will freeze up and a not responding message shows up at the top of my screen. It usually lasts for approx. 2-3 minutes and start up again , only to freeze up once again after 2-3 more minutes. It has just started doing this a couple of months ago.

    ron duncan

    Wednesday, August 23, 2017 4:27 AM
  • Forestfirefighter,

    There are many reasons for computer hangs/freezes.

    They could be related to hardware, hardware drivers, software drivers, software, malware, bios firmware, etc.

    There are things to test but you would need to know how to make interpretations of the results.

    Tests sometimes give misleading results.  These are called false negatives or false positives.

    So you must know the proper and improper use of each test and the limitations of the testing.

    Windows driver verifier is one tool that is used.  It has pitfalls and you must know how to protect your files and be able to turn off and then turn on again the tool.

    There are software programs that can stress test the CPU, GPU, Memory etc.

    So it is better that you start your own thread.  Present the problem.  Post the information about the hardware and software.  Whether you over clock or not.  Whether you use driver update software.  Whether you have had malware.  Report the troubleshooting steps already done.  And ask for a troubleshooting strategy.  Indicate whether you have files backed up.  Whether you have made an image of the drive.  Whether you would be able to use your computer for several days in safe mode, if you have a desktop whether you would be able to check voltages, and whether you would be able to perform a clean install.  These last steps are for the complicated cases.


    Wednesday, August 23, 2017 6:51 AM
  • sounds like a power supply maybe going bad 

    when ever nvidia cards freeze it usually retains from power supply's not being able to provide adequate power if this is a desktop i would buy a bigger power supply say something around 1000 watts or better and see if it happens again

    as a key for the next tech question you need to provide rig info like desktop laptop specs etc

    Thursday, August 24, 2017 6:05 PM
  • if u have your cpu over clocked it will do same thing as it did on mine

    Tuesday, January 2, 2018 11:32 PM
  • i have liquid cooler my temps barely hit over 45c so its not a heat issue i always keep eye on my temps mine runs cool even while gaming
    Monday, January 15, 2018 9:27 AM
  • it a windows 10 issue tried everything possible nothing works
    Monday, January 15, 2018 10:02 AM
  • mine was overclock so i took off overclock fixed steam and origin but not game from Microsoft store
    Monday, January 15, 2018 10:04 AM
  • Hi, I had exactly the same problem running windows 10 pro 64bit, I tried all the solution that i could find on the net, updating sound drivers, disabling this and that but nothing worked. I then contacted Microsoft did live chat with a consultant, he spend 2 hours logged in on my pc going through everything.

    Then we check my windows build version which was on 1709 at the time the latest update that was done on September 2017 when my problem started. So then he said that the build might not be compatible with my manufactures drivers.

    The consultant then suggested that we try downgrading to one of the older builds like 1609 or 1703, So I downloaded build 1703 downgraded my OS from 1709 to 1703 and since then I have not had any problem with my pc freezing while gaming.

    I'm not saying that it will work for everyone but is sure worked for me and can now enjoy gaming for hours with no problems at all.

    • Proposed as answer by MrdeJagerM Monday, January 29, 2018 8:21 AM
    Monday, January 29, 2018 8:20 AM
  • For anyone interested in working up the problem on their PC perform the following steps:

    1) create a new thread


    2) To evaluate the computer environment please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command:

    Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use one drive or drop box to place share links into the the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    It will automatically collect these files:  msinfo32, dxdiag, mini dumps, drivers hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"



    Sometimes the dxdiag file needs to be found and saved manually:  In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread

    3) Open the website for the computer or the motherboard > enter the product or serial number or the model > select the operating system > post a URL or hyperlink for the website displaying drivers, and bios

    4) indicate the troubleshooting steps already made

    5) open device manager > click view > show hidden devices > expand all rows > look for any rows that display an icon that is a yellow triangle with a black exclamation mark > report this information into the thread

    6) If the computer is a desktop post information on the PSU and anything attached to the computer by wired or wireless.

    Monday, January 29, 2018 8:41 AM
  • I agree.  There appears too be a major cache issue that I have not been able to fix.  That is stores these files in a system only accessible cache and they build up to sometimes be in excess of 20GB.  Not saying this is the exact cause, but this does not seem to be typical of other systems, including Windows 7.

    I have reinstalled all drivers, updated, even rolled back, used experimental.  I am using a Warrig, so I know the card is good.  Other launchers are ok.  The freezing is ridiculous.

    I have checked all the monitor systems, anti-virus and disabled everything, same issue.  I only managed to fix it intermitted, which was too do a full system roll-back..this is by no means a suggestion. 

    I have also turned off all updates too the OS.  Still looking for a non-graphics driver solution. 

    Monday, August 13, 2018 10:25 AM