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Blue Screen On my windows 7 acer aspire RRS feed

  • Question

  • Hi,

    My computer recently got a virus, using start up repair i have restored my computer to factory settings, deleting everything on it, I have also scanned my computer for any affected programs, it says there aren't any. This seems to have gotten rid of the virus, but every time i log in now, a blue screen comes up then my computer restarts with a window saying:

    Window has recovered from an unexpected shutdown.

    I then click View problem details:

    Problem Signature:

    Problem Event name:  BlueScreen

    OS Version: 6.1.7600.2.0.0.7.68.3

    Locale ID:    3081

    Additional Information about the problem:

    BCCode:     1e

    BCP1:     FFFFFFFFC0000005

    BCP2:     FFFFF80002CA36D7

    BCP3:     0000000000000000

    BCB4:     000000007EFA0000

    OS Version:  6_1_7600

    Service Pack: 0_0

    Product: 768_1

    Files that help describe the problem:

    C:\Wndows\Minidump\061111-53679-01.dmp

    C:\Users\Lucas\AppData\Local\Temp\WER-192115-0.sysdata.xml

    It then shows a link to read a privacy statement online, and another link if the online page is not avaliable.

    How can i fix this when the Blue Screen does not show an Error Code?? please help!

     

     

     

     

     

     

    Saturday, June 11, 2011 1:47 AM

Answers

  • Bug Check Code 0x1E: http://msdn.microsoft.com/en-us/library/ff557408(VS.85).aspx

    I see that an access violation by a driver had occured.

    You can start by updating all possible drivers.

    Please use Microsoft Skydrive to upload C:\Wndows\Minidump\061111-53679-01.dmp dump file and post a link here.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    • Marked as answer by Juke Chou Monday, June 20, 2011 9:47 AM
    Saturday, June 11, 2011 9:56 AM
  • On Sat, 11 Jun 2011 01:47:16 +0000, xXhookerXx wrote:

    My computer recently got a virus, using start up repair i have restored my computer to factory settings, deleting everything on it, I have also scanned my computer for any affected programs, it says there aren't any. This seems to have gotten rid of the virus, but every time i log in now, a blue screen comes up then my computer restarts with a window saying:

    Window has recovered from an unexpected shutdown.

    See Mr. X's reply, but for the future, also note the following.
    Restoring your computer to factory settings because you were infected
    with a virus is almost always way overkill. You should get rid of a
    virus with high-quality anti-virus software.

    What you did creates lots of extra work for you, and often leads to
    additional problems (as it did in this case).


    Ken Blake, Microsoft MVP
    • Marked as answer by Juke Chou Monday, June 20, 2011 9:47 AM
    Saturday, June 11, 2011 6:28 PM

All replies

  • Bug Check Code 0x1E: http://msdn.microsoft.com/en-us/library/ff557408(VS.85).aspx

    I see that an access violation by a driver had occured.

    You can start by updating all possible drivers.

    Please use Microsoft Skydrive to upload C:\Wndows\Minidump\061111-53679-01.dmp dump file and post a link here.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    • Marked as answer by Juke Chou Monday, June 20, 2011 9:47 AM
    Saturday, June 11, 2011 9:56 AM
  • On Sat, 11 Jun 2011 01:47:16 +0000, xXhookerXx wrote:

    My computer recently got a virus, using start up repair i have restored my computer to factory settings, deleting everything on it, I have also scanned my computer for any affected programs, it says there aren't any. This seems to have gotten rid of the virus, but every time i log in now, a blue screen comes up then my computer restarts with a window saying:

    Window has recovered from an unexpected shutdown.

    See Mr. X's reply, but for the future, also note the following.
    Restoring your computer to factory settings because you were infected
    with a virus is almost always way overkill. You should get rid of a
    virus with high-quality anti-virus software.

    What you did creates lots of extra work for you, and often leads to
    additional problems (as it did in this case).


    Ken Blake, Microsoft MVP
    • Marked as answer by Juke Chou Monday, June 20, 2011 9:47 AM
    Saturday, June 11, 2011 6:28 PM