Recalled Timesheets Difference RRS feed

  • Question

  • Initial Problem:   We were told by resources that hours were disappearing from people’s timesheets.    

    Findings:  We found out that a scheduler was taking projects off line to work on them at different points in the approval process (without checking for pending time to be approved).  

    Tests:   We tested (using a test schedule) taking a project off line at different points in the approval cycle.   We were able to reproduce the issue and actually make hours disappear.  The sequence that resulted hours disappearing is:

    • Resource enters hours
    • Status Manger Approves
    • Schedule taken off line (before timesheet is approved)
    • Schedule put back on line
    • Timesheet approved
    • Hours are missing

    Resolution:  Stop taking project files off line!  J  

    This is where things got weird….

    1. The test resource then looks at his timesheet a few days later (via manage timesheet – just viewing no recall) and the hours that disappeared now appear to be there.
    2. Resource then actually recalls timesheet (Manage Timesheets) and the hours are gone again…..
    3. I verified that his hours are in fact NOT in PWA and that no time (or timesheet) is pending for this test resource.

    The questions are:   

    • Why does the resource see the hours that went away from taking the project off line – even though they are not in the published or reporting databases?   From where is this view pulled?
    • Does the “Recall Timesheets” function pull the timesheet data from the Published Database tables?
    • We have a good understanding of the approval process – however this anomaly doesn’t make sense……  Anything that can help us understand would be appreciated
    Monday, March 25, 2013 4:14 PM

All replies

  • Randy:

    The could be a bunch of things happening here. First of all, you should be at the DEC 2012 CU or later. You also need to describe your tracking options to explain the behavior and you need to explain what you mean by "taking a project offline." There is a way to do this that doesn't reak havoc with the timesheets. Sounds like your folks may no be properly trained on how to use the system.

    Gary Chefetz, MCITP, MCP, MVP msProjectExperts
    Project and Project ServerFAQs
    Project Server Help BLOG

    Tuesday, April 23, 2013 3:28 PM