Unable to sign in to Office 2013 - ADFS 2016

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  Hi Antuanfff,

  Thank you for your post.

  Please check the link below about how to troubleshoot sign-in issues with Office modern authentication when you use AD FS.

  https://support.microsoft.com/en-us/help/3052203/how-to-troubleshoot-sign-in-issues-with-office-modern-authentication-when-you-use-ad-fs

  Also according to the error, we could follow the steps in the link below to check about Office 2013: We are unable to connect right now. Please check your network and try again later.

  https://answers.microsoft.com/en-us/msoffice/forum/msoffice_drive-mso_other/office-2013-we-are-unable-to-connect-right-now/557ed126-ac5f-4cae-a36e-9a51e6223581

  The mainly question is about office. Also I suggest that you could post the issue to the office forum.

  https://social.technet.microsoft.com/Forums/office/en-us/home?forum=officeitpro

  Hope it will be helpful to you.

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  • Edited by Carl FanMicrosoft contingent staff Tuesday, April 4, 2017 5:14 AM

  Tuesday, April 4, 2017 2:44 AM
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  Hi

  I tested it on Windows 8.1 + Office 2013 Sp1 and it works. So it must something related to Windows 7. I don't want to use Modern Authentication. I am able to sign-in with windows 8.1 and Office 2013 Sp1 (no updated) not using Modern Authentication. 

  Tuesday, April 4, 2017 10:03 AM
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  Hi, 

  Have you tried to turn off the Firewall on Windows 7 to check the results? 

  Please make sure incoming port 443/https is open for ADFS. 

  Check other port information to sign your Office 365 via ADFS: 

  What firewall ports do I need open to connect to Office 365 - http://blogs.technet.com/b/educloud/archive/2011/11/30/what-firewall-ports-do-i-need-open-to-connect-to-office-365-for-education.aspx

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  • Edited by Kate LiMicrosoft employee Thursday, April 6, 2017 9:50 AM

  Thursday, April 6, 2017 9:46 AM
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  It turned out the problem was SSLv3. It was disabled on our Load Balancer. Once It was enabled everything worked fine. 
  

  • Marked as answer by Antuanfff Thursday, June 29, 2017 9:38 AM
  • Edited by Antuanfff Thursday, June 29, 2017 9:38 AM

  Thursday, June 29, 2017 9:38 AM