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windows 8.1 wont update or print RRS feed

  • Question

  • I am not able to update windows or print. I have searched and use the DISM tool and here are the results (last part). Help please

    provider: DISM Log Provider
    2014-09-30 21:42:01, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: OSServices
    2014-09-30 21:42:01, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Package Manager
    2014-09-30 21:42:01, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DISM Package Manager.
    2014-09-30 21:42:01, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: MsiManager
    2014-09-30 21:42:01, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: MsiManager.
    2014-09-30 21:42:01, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: IntlManager
    2014-09-30 21:42:01, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: IntlManager.
    2014-09-30 21:42:01, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: IBSManager
    2014-09-30 21:42:01, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DriverManager
    2014-09-30 21:42:01, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DriverManager.
    2014-09-30 21:42:01, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: DISM Unattend Manager
    2014-09-30 21:42:01, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: DISM Unattend Manager.
    2014-09-30 21:42:01, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: SmiManager
    2014-09-30 21:42:01, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: AppxManager
    2014-09-30 21:42:01, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: AppxManager.
    2014-09-30 21:42:01, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: AssocManager
    2014-09-30 21:42:01, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: AssocManager.
    2014-09-30 21:42:01, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: GenericManager
    2014-09-30 21:42:01, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: GenericManager.
    2014-09-30 21:42:01, Info                  DISM   DISM.EXE: Attempting to add the commands from provider: Edition Manager
    2014-09-30 21:42:01, Info                  DISM   DISM.EXE: Succesfully registered commands for the provider: Edition Manager.
    2014-09-30 21:42:01, Info                  DISM   DISM Provider Store: PID=5680 TID=1820 Getting Provider DISM Package Manager - CDISMProviderStore::GetProvider
    2014-09-30 21:42:01, Info                  DISM   DISM Provider Store: PID=5680 TID=1820 Provider has previously been initialized.  Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
    2014-09-30 21:42:01, Info                  DISM   DISM Package Manager: PID=5680 TID=1820 Processing the top level command token(cleanup-image). - CPackageManagerCLIHandler::Private_ValidateCmdLine
    2014-09-30 21:42:01, Info                  DISM   DISM Package Manager: PID=5680 TID=1820 Attempting to route to appropriate command handler. - CPackageManagerCLIHandler::ExecuteCmdLine
    2014-09-30 21:42:01, Info                  DISM   DISM Package Manager: PID=5680 TID=1820 Routing the command... - CPackageManagerCLIHandler::ExecuteCmdLine
    2014-09-30 21:42:01, Info                  DISM   DISM Package Manager: PID=5680 TID=1820 CBS session options=0x4100! - CDISMPackageManager::Internal_Finalize


    • Edited by ntaaid Wednesday, October 1, 2014 5:11 AM
    Wednesday, October 1, 2014 5:10 AM

Answers

  • Hi ntaaid,

    Do you mean that you cannot install updates and print anything in Windows 8.1?

    And I assume that you use dism to install the update package, right?

    If so, could you tell us the specific update name? so that we can do more research on it. Also, the windowsupdate.log in C:\Windows folder.

    In the meantime, you can reset the Windows update components:

    Automatically reset Windows Update components

    http://support2.microsoft.com/kb/971058

     

    For the printing issue, error message or any related information in event viewer would be helpful to find the root cause.

    But restart the print spooler service would be a good start.


    Alex Zhao
    TechNet Community Support

    • Marked as answer by Karen Hu Wednesday, October 22, 2014 2:19 AM
    Thursday, October 2, 2014 11:05 AM

All replies

  • Hi ntaaid,

    Do you mean that you cannot install updates and print anything in Windows 8.1?

    And I assume that you use dism to install the update package, right?

    If so, could you tell us the specific update name? so that we can do more research on it. Also, the windowsupdate.log in C:\Windows folder.

    In the meantime, you can reset the Windows update components:

    Automatically reset Windows Update components

    http://support2.microsoft.com/kb/971058

     

    For the printing issue, error message or any related information in event viewer would be helpful to find the root cause.

    But restart the print spooler service would be a good start.


    Alex Zhao
    TechNet Community Support

    • Marked as answer by Karen Hu Wednesday, October 22, 2014 2:19 AM
    Thursday, October 2, 2014 11:05 AM
  • We have the same issue - we have been dealing with a computer that won't complete updates - it gets so far and then reverts and says it can't make the changes.  During this time, our printer wouldn't print things from that computer.  Initially we thought it was the printer dying - so we got a new printer two weeks ago, yet the problem still exisits.

    Running Windows 8 - blue screens 2 - 3 times a day says it can't make changes and wont print!  PLEASE HELP!

    Friday, March 13, 2015 4:48 PM