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Mailboxs has red X after Mailbox move to a different Storage group on Same server on Exchange 2003 RRS feed

  • Question

  • Mailboxes has red X after Mailbox move to a different Storage group on Same server. I can not reconnect it.I have tried mailbox recovery center- Finds match, Says Successful but remains with Rex

    X after refresh. I tried to reconnect the mailbox to the original owner (after removing Exchange Attributes) but get error. "The operation cannot be performed because this mailbox was already

    reconnected to an existing user." "ID no:c103ad6  Exchange Systems Manager"
    Friday, November 25, 2011 8:52 PM

Answers

  • Hi
       Welcome to technet forum
       It is known issue and it has been fixed.
       You can read this KB.
    http://support.microsoft.com/kb/930363
      
    Method 1: Remove the orphaned mailbox by using Exchange maintenance

    1.        <script type="text/javascript">// <![CDATA[ loadTOCNode(2, 'resolution'); ]]></script> Start Exchange System Manager.

    2.        Locate and then click the mailbox store that you want. For example, to locate the Mailbox Store (<var>My_Server</var>) store, follow these steps:

    a.        Expand Administrative Groups, expand First Administrative Group, expand Servers, and then expand <var>My_Server</var>.

    b.        Expand First Storage Group, and then click Mailbox Store (<var>My_Server</var>).

    3.        On the Action menu, click Properties, and then click the Limits tab.

    4.        Under Deletion settings, type a number that is less than the age of the orphaned mailbox in the Keep deleted mailboxes for (days) box. For a mailbox that is newly orphaned, type 0 (zero).

    5.        Configure the maintenance schedule. To do this, follow these steps:

     .          Click the Database tab.

    a.        In the Maintenance interval box, click Use custom schedule, and then click Customize.

    b.        In the list of days, click the current day so that the row for that day is highlighted. This schedules the maintenance for all day.

    Note The scheduling of maintenance for all day can be set or removed. To do this, click a day in the list of days.

    6.        Click OK.

    7.        Exit Exchange System Manager.

    8.        Allow for online maintenance to finish. This may take several hours. You will see event ID 1221 logged in the Application log when online maintenance is finished.

    9.        In Exchange System Manager, use the Run Cleanup Agent on the Mailboxes folder that contains the orphaned mailbox.

    Method 2: Remove the orphaned mailbox manually

    <script type="text/javascript">// <![CDATA[ loadTOCNode(2, 'resolution'); ]]></script> Note It will take a take a long time to back up to a personal folder (.pst) file if the mailbox is large.

    To remove the orphaned mailbox manually, follow these steps:

    1.        Use the Exchange Server Mailbox Merge Wizard (ExMerge.exe) tool to export the data from the active mailbox to a .pst file. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:

    327304 (http://support.microsoft.com/kb/327304/ ) How to use the ExMerge tool to upgrade to Exchange 2000 Server or to Exchange Server 2003

    2.        Remove the Exchange attributes in the Active Directory Users and Computers snap-in. To do this, follow these steps:

    a.        Start the Active Directory Users and Computers snap-in.

    b.        Expand Domain.Root_Domain, and then click the container that contains the affected user account. For example, click Users.

    c.         Right-click the affected user account, and then click Exchange tasks.

    d.        On the Available Tasks page, click Remove Exchange Attributes, and then click Next two times.

    e.        Click Finish.

    3.        Remove the orphaned mailbox on the source store. To do this, follow these steps:

     .          On the server that contains the orphaned mailbox, start Exchange System Manager.

    a.        Locate and then click the mailbox store that you want. For example, to locate the Mailbox Store (<var>My_Server</var>) store, follow these steps:

    1.        Expand Administrative Groups, expand First Administrative Group, expand Servers, and then expand <var>My_Server</var>.

    2.        Expand First Storage Group, and then click Mailbox Store (<var>My_Server</var>).

    b.        Right-click the mailbox store that you want, and then click Run Cleanup Agent. For example, click Mailbox Store (<var>My_Server</var>), and then click Run Cleanup Agent.

    c.         If the orphaned mailbox is still visible in the pane, right-click the mailbox, and then click Purge.

    4.        Connect the production mailbox on the target store. To do this, follow these steps:

     .          On the server that contains the orphaned mailbox, start Exchange System Manager.

    a.        Locate and then click the mailbox store that you want.

    b.        Right-click the mailbox store, and then click Run Cleanup Agent.

    c.         If it is required, right-click the mailbox, click Reconnect, click the appropriate user in the dialog box that appears, and then click OK.

    d.        Exit Exchange System Manager

    Monday, November 28, 2011 2:43 AM
    Moderator

All replies

  • Was the move successful? It isn't unusual for a dreg to be left on the old database, it will have an item count of zero.

    Simon.


    Simon Butler, Exchange MVP
    Blog | Exchange Resources | In the UK? Hire Me.
    Friday, November 25, 2011 10:19 PM
  • Hi
       Welcome to technet forum
       It is known issue and it has been fixed.
       You can read this KB.
    http://support.microsoft.com/kb/930363
      
    Method 1: Remove the orphaned mailbox by using Exchange maintenance

    1.        <script type="text/javascript">// <![CDATA[ loadTOCNode(2, 'resolution'); ]]></script> Start Exchange System Manager.

    2.        Locate and then click the mailbox store that you want. For example, to locate the Mailbox Store (<var>My_Server</var>) store, follow these steps:

    a.        Expand Administrative Groups, expand First Administrative Group, expand Servers, and then expand <var>My_Server</var>.

    b.        Expand First Storage Group, and then click Mailbox Store (<var>My_Server</var>).

    3.        On the Action menu, click Properties, and then click the Limits tab.

    4.        Under Deletion settings, type a number that is less than the age of the orphaned mailbox in the Keep deleted mailboxes for (days) box. For a mailbox that is newly orphaned, type 0 (zero).

    5.        Configure the maintenance schedule. To do this, follow these steps:

     .          Click the Database tab.

    a.        In the Maintenance interval box, click Use custom schedule, and then click Customize.

    b.        In the list of days, click the current day so that the row for that day is highlighted. This schedules the maintenance for all day.

    Note The scheduling of maintenance for all day can be set or removed. To do this, click a day in the list of days.

    6.        Click OK.

    7.        Exit Exchange System Manager.

    8.        Allow for online maintenance to finish. This may take several hours. You will see event ID 1221 logged in the Application log when online maintenance is finished.

    9.        In Exchange System Manager, use the Run Cleanup Agent on the Mailboxes folder that contains the orphaned mailbox.

    Method 2: Remove the orphaned mailbox manually

    <script type="text/javascript">// <![CDATA[ loadTOCNode(2, 'resolution'); ]]></script> Note It will take a take a long time to back up to a personal folder (.pst) file if the mailbox is large.

    To remove the orphaned mailbox manually, follow these steps:

    1.        Use the Exchange Server Mailbox Merge Wizard (ExMerge.exe) tool to export the data from the active mailbox to a .pst file. For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base:

    327304 (http://support.microsoft.com/kb/327304/ ) How to use the ExMerge tool to upgrade to Exchange 2000 Server or to Exchange Server 2003

    2.        Remove the Exchange attributes in the Active Directory Users and Computers snap-in. To do this, follow these steps:

    a.        Start the Active Directory Users and Computers snap-in.

    b.        Expand Domain.Root_Domain, and then click the container that contains the affected user account. For example, click Users.

    c.         Right-click the affected user account, and then click Exchange tasks.

    d.        On the Available Tasks page, click Remove Exchange Attributes, and then click Next two times.

    e.        Click Finish.

    3.        Remove the orphaned mailbox on the source store. To do this, follow these steps:

     .          On the server that contains the orphaned mailbox, start Exchange System Manager.

    a.        Locate and then click the mailbox store that you want. For example, to locate the Mailbox Store (<var>My_Server</var>) store, follow these steps:

    1.        Expand Administrative Groups, expand First Administrative Group, expand Servers, and then expand <var>My_Server</var>.

    2.        Expand First Storage Group, and then click Mailbox Store (<var>My_Server</var>).

    b.        Right-click the mailbox store that you want, and then click Run Cleanup Agent. For example, click Mailbox Store (<var>My_Server</var>), and then click Run Cleanup Agent.

    c.         If the orphaned mailbox is still visible in the pane, right-click the mailbox, and then click Purge.

    4.        Connect the production mailbox on the target store. To do this, follow these steps:

     .          On the server that contains the orphaned mailbox, start Exchange System Manager.

    a.        Locate and then click the mailbox store that you want.

    b.        Right-click the mailbox store, and then click Run Cleanup Agent.

    c.         If it is required, right-click the mailbox, click Reconnect, click the appropriate user in the dialog box that appears, and then click OK.

    d.        Exit Exchange System Manager

    Monday, November 28, 2011 2:43 AM
    Moderator
  • Hi
      Do you have anything to update your case ?

    Terence Yu

    TechNet Community Support

    Friday, December 2, 2011 8:51 AM
    Moderator