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SfB Toast Notifications disappearing (for Incoming response group calls) RRS feed

  • Question

  • Hi Team ,

    We have following issue with toast notifications. And I hope to get some guidance on how to fix it.

    Incoming response group call notification appear in the bottom right corner of screen as usual.

    After a few seconds of ringing, it disappears. A few seconds later the same notification re-appears.

    =timeline in seconds=

    Notification appears for ~ 6, disappears for ~2,reappeared

    We don't have this issue with direct calls.

    Expected resolution is for Incoming response group call notifications  to stay there all the time until call is dropped.

    Skype version

    Skype for Business 2016 MSO (16.0.8067.2115) 32 bit.

    Skype front end server installed components

    ComponentName                                                         Version    
    -------------                                                         -------    
    Skype for Business Server 2015, Application Host                      6.0.9319.0 
    Skype for Business Server 2015, Audio Test Service                    6.0.9319.0 
    Skype for Business Server 2015, Backup Service                        6.0.9319.0 
    Skype for Business Server 2015, Bandwidth Policy Service              6.0.9319.0 
    Skype for Business Server 2015, Call Park Service                     6.0.9319.0 
    Skype for Business Server 2015, Conferencing Announcement Service     6.0.9319.0 
    Skype for Business Server 2015, Conferencing Attendant                6.0.9319.272
    Skype for Business Server 2015, Conferencing Server                   6.0.9319.277
    Skype for Business Server 2015, Core Components                       6.0.9319.277
    Skype for Business Server 2015, Core Management Server                6.0.9319.0 
    Skype for Business Server 2015, Front End Server                      6.0.9319.277
    Skype for Business Server 2015, Performance Counter Cumulative Update 6.0.9319.259
    Skype for Business Server 2015, Reach Fonts                           6.0.9319.0 
    Skype for Business Server 2015, Response Group Service                6.0.9319.259
    Skype for Business Server 2015, Skype for Business Web Application    6.0.9319.102
    Skype for Business Server 2015, Web Components Server                 6.0.9319.277
    Skype for Business Server 2015, Web Conferencing Server               6.0.9319.272
    Skype for Business Server 2015, XMPP Translating Gateway              6.0.9319.0

    Kind regards,

    Vadim Gonzalez


    Tuesday, May 30, 2017 5:42 AM

All replies

  • Hi VJ Gonzalez,

    For this issue, please try the following troubleshooting steps:
    1. Please user another computer test if there is the same issue
    2. Try to delete SFB cache files: %userprofile%\AppData\Local\Microsoft\Office\16.0\Lync\sip_UserName@Domain.com
    3. Do a clean boot on your computer: https://support.microsoft.com/en-us/kb/929135
    4. Install the latest update for your SFB client, then test again.

    Hope this reply is helpful to you.


    Regards,

    Alice Wang


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    • Proposed as answer by Alice-Wang Monday, June 5, 2017 8:53 AM
    Wednesday, May 31, 2017 6:20 AM