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f8 not in windows 10 and nvidia users stuck at blackscreen RRS feed

  • Question

  • hi ,

    tonight we have a bug that stop people using Windows completly and its hard for no IT people to repair this

    if we have the f8 button like before ,its was easy to say press f8 and go system restore ...

    but now pc got stuck on blackscreen and i cant use this video to do it

    https://www.youtube.com/watch?v=Bk2pgROZ_Ik

    the button f8 its safe mode why ? because we need it when unexpected arrive ... like at this moment

    i vote for the return of the F8 button for continu to help people remotly

    ps the only way i find its to start Windows and stop it  when Windows start(i press the power button 5 sec)

    i do it 3 time and i receive the boot menu because he think my pc wont boot

    or boot into a usb Windows 10 key and repair option and restore Windows ... many people dont know this so maybe they just stuck at black screen right now they think computer is dead :(((

    source nvidia crashed driver everyone in blackscreen loop

    https://forums.geforce.com/default/board/33/


    • Edited by theteck Tuesday, March 8, 2016 2:35 AM
    Tuesday, March 8, 2016 2:34 AM

Answers

  • Hi theteck,

    When did the issue start to occur? Have you made any modifications to the machine before? Which step is it stuch with?

    On Windows 10, the F8 function has been changed. We could keep pressing "Shift" and restart the machine to boot into Windows Recovery mode.
    Here is a link for reference of troubleshooting black screen issue.
    Troubleshoot black screen problems
    http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

    If the issue occurred after we upgraded to Windows 10, please ensure the device manufacturer website has released the Windows 10 compatible drivers for your model machine.

    If the issue occurred after an update, please try to boot into safe mode to have a troubleshoot. Reinstall the graphic driver from the device manager. It is recommended to download the Windows 10 compatible driver for your graphic from the device manufacturer website. We may try different versions.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, March 9, 2016 6:35 AM

All replies

  • My vote would be NVidia releasing drivers that do not cause black screens, or blue screens for that matter.

    From an admin Command Prompt;

    bcdedit /set {default} bootmenupolicy legacy

    reboot and the legacy boot with f8 working is enabled, from http://www.bleepingcomputer.com/tutorials/enable-the-f8-key-in-windows-8/

    Searching for f8 in the Feedback app shows a few people with the same view so perhaps had your vote to those suggestions.

    Tuesday, March 8, 2016 8:26 PM
  • Hi theteck,

    When did the issue start to occur? Have you made any modifications to the machine before? Which step is it stuch with?

    On Windows 10, the F8 function has been changed. We could keep pressing "Shift" and restart the machine to boot into Windows Recovery mode.
    Here is a link for reference of troubleshooting black screen issue.
    Troubleshoot black screen problems
    http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

    If the issue occurred after we upgraded to Windows 10, please ensure the device manufacturer website has released the Windows 10 compatible drivers for your model machine.

    If the issue occurred after an update, please try to boot into safe mode to have a troubleshoot. Reinstall the graphic driver from the device manager. It is recommended to download the Windows 10 compatible driver for your graphic from the device manufacturer website. We may try different versions.

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, March 9, 2016 6:35 AM