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BLUE SCREEN OF DEATH WINDOWS VISTA x64 bit RRS feed

  • Question

  • My computer runs on Windows Vista Home Premium and I keep geting the BSOD. When it comes on at the bottom it says ***STOP: 0x00000124(0x0000000000000000,0x FFFFFA800A9A0030,0x00000000B619A000,0x0000000000000135 some time 145 at the end. I really dont know much about it really. I have been doing some research and found alot of people have this similar problem. So if maybe some one can take me step by step on how to fix it or atleast help me figure out whats the cause of the problem that would be great. After reading some other forums I figured out how to upload my dump files finally i have Skydrive account, but the problem is the computer that im trying to fix i cant get on because the BLUE SCREEN OF DEATH happens so fast i dont have enough time to stay on and upload them. Is there any other way i can get them like Safe mode or something might work i just need a little help please. Thank you.

     

    Computer Specs:

    Manufactuer: HP

    Proccessor: AMD Phenom 9750 Quad-Core Proccessor 2.40GHz

    RAM: 8GB

    System Type 64-bit

    NVIDIA GeForce 9100 256 mb

    684 GB Hard Drive

    Tell me if theres anything else you need to know.

    Saturday, March 5, 2011 4:20 AM

Answers

  • Hi,

    Also no real results from checking the minidumps except some of the ones when you were
    using Verifier corrupted.

    1. Norton/Symantec is known for causing strange issues and aggravating others. Best to
    uninstall it to test as merely disabling it will still allow pieces of it to install. Uninstall it and
    run the Norton Removal Tool to prevent trouble causing remnants from being left behind.
    Below are recommendations to use while testing, even better permanently.

    Norton Removal Tool
    http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN&ln=en_US

    List of anti-malware program cleanup/uninstall tools
    http://social.answers.microsoft.com/Forums/en-US/msestart/thread/407bf6da-c05d-4546-8788-0aa4c25a1f91/

    ------------------------------

    Here is what I use and recommend : (These are all Free versions and very effective.)

    Avast and Prevx have proven extremely reliable and compatible with everything I have
    thrown at them. Microsoft Security Essentials and Prevx have also proven to be very
    reliable and compatible. Use MSE and Prevx or Avast and Prevx however not all 3.

    Avast Home Free - stop any shields you do not need except leave Standard, Web, and
    Network running.

    Prevx - Home - Free

    Windows Firewall

    Windows Defender (not needed if using MSE)

    IE - Protected Mode

    IE 8 - SmartScreen Filter ON  (IE 7 Phishing Filter)

    I also have IE to always start with InPrivate Filter active if IE 8.
    (You occasionally have to turn it temporarily off with the little Icon on LEFT of the + bottom
    right of IE)

    Two versions of Avast are available 5.x and 4.8x

    Avast 5.x - Home - Free - Stop the Shields you do not use (except File, Web, Network, &
    Behavior) - double click the Orange Icon in Notification Area - Real Time Shields - click the
    Shield you want to stop - STOP. To stop the Orange Icon from showing an error indicator -
    click the Orange Icon - Upper Right - Settings - click Status Bar - uncheck the Shields you
    disabled - click OK
    http://www.avast.com/free-antivirus-download

    Avast 4.8x - Home - Free - stop any shields you do not need except leave Standard, Web,
    and Network running. (Double Click Blue icon - details next to OK. - upper left Shields -
    Terminate those you do not use.)
    http://www.avast.com/free-antivirus-download#tab4

    Or use Microsoft Security Essentials - Free
    http://www.microsoft.com/Security_Essentials/

    Prevx works well along side Avast or MSE

    Prevx - Home - Free small, fast, exceptional CLOUD protection, works with other security
    programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back here
    or use Google to see how to remove. 
    http://www.prevx.com/   <-- information
    http://info.prevx.com/downloadcsi.asp  <-- download

    PCmag - Prevx - Editor'a Choice
    http://www.pcmag.com/article2/0,2817,2346862,00.asp

    Also get Malwarebytes - free - use as scanner only. If you ever suspect malware, and
    that would be unsual with Avast and Prevx running except for an occasional low level
    cookie (no big deal), UPDATE it and then run it as a scanner. I have many scanners and
    they never find anything of note since I started using this setup.
    http://www.malwarebytes.org/

    ------------------------------------------------------------------------------------------------------

    2. Update the BIOS, low level chipset drivers, and other major device drivers - check with
    HP Support, their on-line documentation and drivers, and ask in the HP Forums for known
    issues. Then check the major device makers for updates.

    HP Support & Drivers
    http://welcome.hp.com/country/us/en/support.html

    Contact HP
    http://welcome.hp.com/country/us/en/contact_us.html

    HP Forums
    http://h30434.www3.hp.com/psg/

    =========================================================

    More troubleshooting :

    Could be heat related - try using a small fan to blow into the air intakes to see if that helps.
    Does it just act like it loses power or does it shutdown in a normal manner?

    Remove ALL power and reseat all cards, memory, and cables (both ends when possible) -
    actually remove and replace - do not just snug. Remove the dust bunnies and clean the
    vents. Check that the fans work (before and after opening the case). If a laptop about all
    you can do is reseat the memory and clean the vents (still can try adding a small fan as a
    test).

    This sounds like hardware so if the above does not help then you probably need the help of a
    real computer shop (not leeks and peeks at a Best Buy or other Big Box Stores) or the System
    Maker's Support.

    ===========================================================

    Check this thread for information on using BlueScreenView, MyEventViewer, and other methods
    to troubleshoot BlueScreens - top 3 replies (+1 other).

    http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

    ----------------------------------------------------------

    This is usually heat related, defective hardware, memory or even processor though it is
    "possible" that it is driver related (rare). Remove ALL power and reseat all cards, memory
    and cables (on both ends) - actually remove and replace - do not just snug. Make sure the
    system has adequate ventilation - add a small fan blowing into intakes. Carefully inspect the
    motherboard and other cards for damage. Pay attention to the fatal hardware error 
    implication.You may need a real computer shop (not leeks and peeks at a BestBuy or other
    BigBox stores) or the System maker's Support.

    There have been a few instances where Norton/Symantec and other antivirus/security
    programs have caused this error.

     
    BCCode: 124   0x00000124

    The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates
    that a fatal hardware error has occurred. This bug check uses the error data that is provided by the
    Windows Hardware Error Architecture (WHEA).

    0x00000124 <-- read this link
    http://www.faultwire.com/solutions-fatal_error/The-system-encountered-an-uncorrectable-hardware-error-0x00000124-*1289.html

    =========================================

    Look in the Event Viewer to see if anything is reported about those.
    http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

    MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
    TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

    http://www.nirsoft.net/utils/my_event_viewer.html

    -------------------------------------------------------------------------

    Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
    info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
    error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

    As examples :

    BCCode: 116
    BCP1: 87BC9510
    BCP2: 8C013D80
    BCP3: 00000000
    BCP4: 00000002

    or in this format :

    Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
    tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


    This is an excellent tool for posting Blue Screen Error Information

    BlueScreenView scans all your minidump files created during 'blue screen of
    death' crashes, and displays the information about all crashes in one table -
    Free
    http://www.nirsoft.net/utils/blue_screen_view.html


    Many BlueScreens are caused by old or corrupted drivers, especially video drivers
    however there are other causes.

    You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
    Recovery Options if your system has that installed by the maker.

    This tells you how to access the System Recovery Options and/or from a Vista DVD
    http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

    You can try a System Restore back to a point before the problem started if there is one.

    How to Do a System Restore in Vista
    http://www.vistax64.com/tutorials/76905-system-restore-how.html

    -------------------------------------------------------------------------

    Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -
    RUN AS ADMIN

    Enter this at the prompt - sfc /scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe)
    program generates in Windows Vista cbs.log
    http://support.microsoft.com/kb/928228

    The log might give you the answer if there was a corrupted driver. (Does not
    tell all the possible driver issues).

    Also run CheckDisk so we can rule out corruption as much as possible.

    How to Run Check Disk at Startup in Vista
    http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

    -------------------------------------------------------------------------

    Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
    keyboard and mouse, as well as other major device drivers.

    Manually look at manufacturer's sites for drivers - and Device Maker's sites.
    http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

    How to Install a Device Driver in Vista Device Manager
    http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

    How To Disable Automatic Driver Installation In Windows Vista - Drivers
    http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
    http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

    -------------------------------------------------------------------------

    How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
    unexpectedly
    http://support.microsoft.com/kb/958233

    Troubleshooting Vista Blue Screen, STOP Errors
    http://www.chicagotech.net/vista/vistabluescreen.htm

    Understanding and Decoding BSOD (blue screen of death) Messages
    http://www.taranfx.com/blog/?p=692

    Windows - Troubleshooting Blue Screen Errors
    http://kb.wisc.edu/page.php?id=7033

    -------------------------------------------------------------------------

    In some cases this might be required.

    StartUp Repair from Recovery Options or Vista disk

    How to do a Startup Repair
    http://www.vistax64.com/tutorials/91467-startup-repair.html

    This tells you how to access the System Recovery Options and/or from a Vista DVD
    http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Monday, March 7, 2011 1:13 AM

All replies

  • Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR

    This bug check indicates that a fatal hardware error has occurred.

    http://msdn.microsoft.com/en-us/library/ff557321%28VS.85%29.aspx


    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Saturday, March 5, 2011 4:40 PM
  • Heres a link to my Dump Files

    http://cid-41f8540b4b1cea7e.skydrive.live.com/redir.aspx?resid=41F8540B4B1CEA7E!112

     

    I think I did it right just tell me if theres anything else. Thank you.

    Saturday, March 5, 2011 8:17 PM
  • I only get this:

    BugCheck 124, {0, fffffa800a8f3030, b4062000, 80000145}

    *************************************************************************
    ***                                                                   ***
    ***                                                                   ***
    ***    Your debugger is not using the correct symbols                 ***
    ***                                                                   ***
    ***    In order for this command to work properly, your symbol path   ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                   ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                   ***
    ***    Type referenced: pshed!_WHEA_ERROR_RECORD_HEADER                ***
    ***                                                                   ***

    so I don't have the correct debugging files.

    Do you overclock the  AMD Phenom(tm) 9750 Quad-Core Processor? What's the temperature?


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Proposed as answer by Andre.Ziegler Monday, March 7, 2011 2:42 PM
    • Unproposed as answer by tj2169 Monday, March 7, 2011 7:42 PM
    Sunday, March 6, 2011 3:14 PM
  • How do I find out if im overclocking my Processor and how do I find out its temperature? Also what other dump files do you need because when I went to C:\Windows\Minidump I uploaded all the files in there. Anything else I can do so I can figure out how to fix my computer or is it fixable?
    Sunday, March 6, 2011 6:19 PM
  • How do I find out if im overclocking my Processor and how do I find out its temperature?

    run tools like CoreTemp, CPU-Z.

    the dmp files are ok, but the debug data (PDB) from the MS server don't contain the data I need.


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Proposed as answer by Andre.Ziegler Monday, March 7, 2011 2:42 PM
    • Unproposed as answer by tj2169 Monday, March 7, 2011 7:42 PM
    Sunday, March 6, 2011 8:05 PM
  • Ok Thank you so much ill look at my computers temp. If it is the computer overheating what can I do to fix
    Sunday, March 6, 2011 11:19 PM
  • And also my computer runs extremely slow im sure that could because of the overheating... i downloaded a program to check my computers temp I used Core temp im not to sure how to use it but i think it said my computers temp is 94C low and the highest is 100C is that high?

    And i also used another program called speedfan and it told me the RPM of the fans but on one of the fans it couldnt read the RPM it just said 0 but i can see the fan is working. I dont know if this info will help but i really just want to fix my computer.

    even if it means buying parts for it like a new fan or processor

    Monday, March 7, 2011 1:09 AM
  • Hi,

    Also no real results from checking the minidumps except some of the ones when you were
    using Verifier corrupted.

    1. Norton/Symantec is known for causing strange issues and aggravating others. Best to
    uninstall it to test as merely disabling it will still allow pieces of it to install. Uninstall it and
    run the Norton Removal Tool to prevent trouble causing remnants from being left behind.
    Below are recommendations to use while testing, even better permanently.

    Norton Removal Tool
    http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN&ln=en_US

    List of anti-malware program cleanup/uninstall tools
    http://social.answers.microsoft.com/Forums/en-US/msestart/thread/407bf6da-c05d-4546-8788-0aa4c25a1f91/

    ------------------------------

    Here is what I use and recommend : (These are all Free versions and very effective.)

    Avast and Prevx have proven extremely reliable and compatible with everything I have
    thrown at them. Microsoft Security Essentials and Prevx have also proven to be very
    reliable and compatible. Use MSE and Prevx or Avast and Prevx however not all 3.

    Avast Home Free - stop any shields you do not need except leave Standard, Web, and
    Network running.

    Prevx - Home - Free

    Windows Firewall

    Windows Defender (not needed if using MSE)

    IE - Protected Mode

    IE 8 - SmartScreen Filter ON  (IE 7 Phishing Filter)

    I also have IE to always start with InPrivate Filter active if IE 8.
    (You occasionally have to turn it temporarily off with the little Icon on LEFT of the + bottom
    right of IE)

    Two versions of Avast are available 5.x and 4.8x

    Avast 5.x - Home - Free - Stop the Shields you do not use (except File, Web, Network, &
    Behavior) - double click the Orange Icon in Notification Area - Real Time Shields - click the
    Shield you want to stop - STOP. To stop the Orange Icon from showing an error indicator -
    click the Orange Icon - Upper Right - Settings - click Status Bar - uncheck the Shields you
    disabled - click OK
    http://www.avast.com/free-antivirus-download

    Avast 4.8x - Home - Free - stop any shields you do not need except leave Standard, Web,
    and Network running. (Double Click Blue icon - details next to OK. - upper left Shields -
    Terminate those you do not use.)
    http://www.avast.com/free-antivirus-download#tab4

    Or use Microsoft Security Essentials - Free
    http://www.microsoft.com/Security_Essentials/

    Prevx works well along side Avast or MSE

    Prevx - Home - Free small, fast, exceptional CLOUD protection, works with other security
    programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back here
    or use Google to see how to remove. 
    http://www.prevx.com/   <-- information
    http://info.prevx.com/downloadcsi.asp  <-- download

    PCmag - Prevx - Editor'a Choice
    http://www.pcmag.com/article2/0,2817,2346862,00.asp

    Also get Malwarebytes - free - use as scanner only. If you ever suspect malware, and
    that would be unsual with Avast and Prevx running except for an occasional low level
    cookie (no big deal), UPDATE it and then run it as a scanner. I have many scanners and
    they never find anything of note since I started using this setup.
    http://www.malwarebytes.org/

    ------------------------------------------------------------------------------------------------------

    2. Update the BIOS, low level chipset drivers, and other major device drivers - check with
    HP Support, their on-line documentation and drivers, and ask in the HP Forums for known
    issues. Then check the major device makers for updates.

    HP Support & Drivers
    http://welcome.hp.com/country/us/en/support.html

    Contact HP
    http://welcome.hp.com/country/us/en/contact_us.html

    HP Forums
    http://h30434.www3.hp.com/psg/

    =========================================================

    More troubleshooting :

    Could be heat related - try using a small fan to blow into the air intakes to see if that helps.
    Does it just act like it loses power or does it shutdown in a normal manner?

    Remove ALL power and reseat all cards, memory, and cables (both ends when possible) -
    actually remove and replace - do not just snug. Remove the dust bunnies and clean the
    vents. Check that the fans work (before and after opening the case). If a laptop about all
    you can do is reseat the memory and clean the vents (still can try adding a small fan as a
    test).

    This sounds like hardware so if the above does not help then you probably need the help of a
    real computer shop (not leeks and peeks at a Best Buy or other Big Box Stores) or the System
    Maker's Support.

    ===========================================================

    Check this thread for information on using BlueScreenView, MyEventViewer, and other methods
    to troubleshoot BlueScreens - top 3 replies (+1 other).

    http://social.answers.microsoft.com/Forums/en-US/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

    ----------------------------------------------------------

    This is usually heat related, defective hardware, memory or even processor though it is
    "possible" that it is driver related (rare). Remove ALL power and reseat all cards, memory
    and cables (on both ends) - actually remove and replace - do not just snug. Make sure the
    system has adequate ventilation - add a small fan blowing into intakes. Carefully inspect the
    motherboard and other cards for damage. Pay attention to the fatal hardware error 
    implication.You may need a real computer shop (not leeks and peeks at a BestBuy or other
    BigBox stores) or the System maker's Support.

    There have been a few instances where Norton/Symantec and other antivirus/security
    programs have caused this error.

     
    BCCode: 124   0x00000124

    The WHEA_UNCORRECTABLE_ERROR bug check has a value of 0x00000124. This bug check indicates
    that a fatal hardware error has occurred. This bug check uses the error data that is provided by the
    Windows Hardware Error Architecture (WHEA).

    0x00000124 <-- read this link
    http://www.faultwire.com/solutions-fatal_error/The-system-encountered-an-uncorrectable-hardware-error-0x00000124-*1289.html

    =========================================

    Look in the Event Viewer to see if anything is reported about those.
    http://www.computerperformance.co.uk/vista/vista_event_viewer.htm

    MyEventViewer - Free - a simple alternative to the standard event viewer of Windows.
    TIP - Options - Advanced Filter allows you to see a time frame instead of the whole file.

    http://www.nirsoft.net/utils/my_event_viewer.html

    -------------------------------------------------------------------------

    Here are some methods to possibly fix the blue screen issue. If you could give the Blue Screen
    info that would help. Such as the BCC and the other 4 entries on the lower left. And any other
    error information such as STOP codes and info such as IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

    As examples :

    BCCode: 116
    BCP1: 87BC9510
    BCP2: 8C013D80
    BCP3: 00000000
    BCP4: 00000002

    or in this format :

    Stop: 0x00000000 (oxoooooooo oxoooooooo oxooooooooo oxoooooooo)
    tcpip.sys - Address 0x00000000 base at 0x000000000 DateStamp 0x000000000


    This is an excellent tool for posting Blue Screen Error Information

    BlueScreenView scans all your minidump files created during 'blue screen of
    death' crashes, and displays the information about all crashes in one table -
    Free
    http://www.nirsoft.net/utils/blue_screen_view.html


    Many BlueScreens are caused by old or corrupted drivers, especially video drivers
    however there are other causes.

    You can do these in Safe Mode if needed or from Command Prompt from Vista DVD or
    Recovery Options if your system has that installed by the maker.

    This tells you how to access the System Recovery Options and/or from a Vista DVD
    http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

    You can try a System Restore back to a point before the problem started if there is one.

    How to Do a System Restore in Vista
    http://www.vistax64.com/tutorials/76905-system-restore-how.html

    -------------------------------------------------------------------------

    Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -
    RUN AS ADMIN

    Enter this at the prompt - sfc /scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe)
    program generates in Windows Vista cbs.log
    http://support.microsoft.com/kb/928228

    The log might give you the answer if there was a corrupted driver. (Does not
    tell all the possible driver issues).

    Also run CheckDisk so we can rule out corruption as much as possible.

    How to Run Check Disk at Startup in Vista
    http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

    -------------------------------------------------------------------------

    Often updating drivers will help, usually Video, Sound, Network Card  (NIC), WiFi, 3rd party
    keyboard and mouse, as well as other major device drivers.

    Manually look at manufacturer's sites for drivers - and Device Maker's sites.
    http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

    How to Install a Device Driver in Vista Device Manager
    http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

    How To Disable Automatic Driver Installation In Windows Vista - Drivers
    http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
    http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

    -------------------------------------------------------------------------

    How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
    unexpectedly
    http://support.microsoft.com/kb/958233

    Troubleshooting Vista Blue Screen, STOP Errors
    http://www.chicagotech.net/vista/vistabluescreen.htm

    Understanding and Decoding BSOD (blue screen of death) Messages
    http://www.taranfx.com/blog/?p=692

    Windows - Troubleshooting Blue Screen Errors
    http://kb.wisc.edu/page.php?id=7033

    -------------------------------------------------------------------------

    In some cases this might be required.

    StartUp Repair from Recovery Options or Vista disk

    How to do a Startup Repair
    http://www.vistax64.com/tutorials/91467-startup-repair.html

    This tells you how to access the System Recovery Options and/or from a Vista DVD
    http://windowshelp.microsoft.com/Windows/en-US/Help/326b756b-1601-435e-99d0-1585439470351033.mspx

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Monday, March 7, 2011 1:13 AM
  • Hi,

    This is my generic how to for proper driver updates :

    This utility makes it easy to see which versions are loaded :

    DriverView - Free - utility displays the list of all device drivers currently loaded on your system.
    For each driver in the list, additional useful information is displayed: load address of the driver,
    description, version, product name, company that created the driver, and more.
    http://www.nirsoft.net/utils/driverview.html

    For Drivers check System Maker as fallbacks and Device Maker's which are the most current.
    Control Panel - Device Manager - Display Adapter - write down the make and complete model
    of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate
    Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -
    Uninstall - REBOOT this will refresh the driver stack.

    Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party
    with their own software and drivers and any other major device drivers you have.

    Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device
    Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for
    BIOS, Chipset and software updates at System Maker's site while there.)

    Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after
    each installation.

    Always check in Device Manager - Drivers tab to be sure the version you are installing actually
    shows up. This is because some drivers rollback before the latest is installed (sound drivers
    particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as
    needed.

    Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually
    by model.

    Manually look at manufacturer's sites for drivers - and Device Maker's sites.
    http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

    How to Install a Device Driver in Vista Device Manager
    http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html

    If you update drivers manually then it is a good idea to disable Driver Installations in Windows
    Updates, this leaves Windows Updates ON however it will not install drivers which will usually be
    older and cause issues. If Updates suggests a new driver then HIDE it (Right Click on it) and then
    go look for new ones manually if you wish.

    How To Disable Automatic Driver Installation In Windows Vista - Drivers
    http://www.addictivetips.com/windows-tips/how-to-disable-automatic-driver-installation-in-windows-vista/
    http://technet.microsoft.com/en-us/library/cc730606(WS.10).aspx

    ==========================================

    Memory tests do not catch all errors such as mismatched memory (possible even for sticks
    that appear to be identical) and when faster memory is placed in system behind slower memory.
    So it is best to also swap sticks in and out to check for those even if all memory tests fail to show
    a problem.

    To test RAM check here - let it run 4+ hours or so.  <-- best method
    www.memtest.org

    For the Vista Memory Diagnostic Tool

    Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -
    RUN AS ADMIN follow the instructions

    Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic
    Tool
    http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

    Test Your Computer’s Memory Using Windows Vista Memory Diagnostic Tool
    http://www.howtogeek.com/howto/windows-vista/test-your-computers-memory-using-windows-vista-memory-diagnostic-tool/

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Monday, March 7, 2011 1:13 AM
  • Thanks that helped alot! I think it is a Temperature problem... but I install the BluescreenViwer Program that you suggested and it show seven of the times it did the blue screen of death and it show that five of the time it was caused by drive hal.dll and the other were unknown. Im not sure what hal.dll is but is it something to worry about? and im not using a laptop so what is a normal temp for a pc?

     

    Monday, March 7, 2011 2:42 AM
  • Hi,

    BlueScreenView is not as detailed or intensive debug tool as WinDBG which I used in the
    analysis above. When a Windows component is shown as CAUSE it means something else
    drove it to fault.

    See the troubleshooter posted above.

    Hope this helps.

    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.
    Monday, March 7, 2011 3:23 AM
  • And also my computer runs extremely slow im sure that could because of the overheating... i downloaded a program to check my computers temp I used Core temp im not to sure how to use it but i think it said my computers temp is 94C low and the highest is 100C is that high?

    this is TOOOOOOOOOOOOOOO much. Your CPU is burning! Which Cooler do you use? Clean the cooler.

     


    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    • Proposed as answer by Andre.Ziegler Monday, March 7, 2011 2:42 PM
    • Unproposed as answer by tj2169 Monday, March 7, 2011 7:42 PM
    Monday, March 7, 2011 2:42 PM
  • @Spit. Stop your SPAM. it is a CPU heat issue. No need to hijack other topics and SPAM around. I'll reported now all your (double, triple) posts ass abuse until you stop your SPAM.

    "A programmer is just a tool which converts caffeine into code"

    Want to install RSAT on Windows 7 Sp1? Check my HowTo: http://www.msfn.org/board/index.php?showtopic=150221
    Monday, March 7, 2011 2:45 PM