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Attachments in Outlook 2007 dissapear after succesfully recieiving them? RRS feed

  • Question

  • Hello all,

    I work desktop support for a certain company and usually come across all sorts of application errors regariding microsoft office and outlook. I'm finally stumped on one and after browsing the interwebs for awhile have found no rhyme or reason that this particular issue would occur. So I am asking for help.

    The problem is this:

    I have a user who claims she was sent an email back in like February that had several attachments (two excel spreadsheets and an older email) attached. She went back to look at the attachments only to find that they were gone. Just not in the email anymore. She also claimed this happened more than once. So I remoted into her machine and found that alot of older emails still had there attachments but this one in particular did not. I also sent her an email with a blank excel sheet and an older email attached. She recieved them just fine, I then deleted the attachments from my end to see if it would remove from hers and it didn't. So that ruled out the one theory I had.

    I honestly don't believe its a corrupted ost file because her ost file is still pretty small..less than 100mb at this point.

    Can anyone think of any other reason this would happen? I've also check her email settings, but can't think of a setting in particular that would cause this.

    Any help on this would be appreciated, thanks!

    Monday, June 27, 2011 2:28 PM

Answers

All replies

  • Maybe she accidently deleted the attachments herself.

     

    Monday, June 27, 2011 2:46 PM
  • Yeah thats my other assumption, because I've never heard of this happening otheriwse.
    Monday, June 27, 2011 4:16 PM
  • Unless the attachments are virus-affected, it could be deleted automatically by your anti-virus application. You can verify the client log files to make a confirm.

     

    There is nothing we can do to monitor or prevent it happens again. The deleted attachments might be recovered from the temp folder (dependent), or you may recover the user mailbox from your backup in February. For more information, see Microsoft articles below:

     

    Attachments remain in the Outlook Secure Temporary File folder when you exit Outlook 2010, Outlook 2007, or Outlook 2003

    http://support.microsoft.com/kb/817878

    Restore a Mailbox from Backup to a Recovery Server

    http://support.microsoft.com/kb/823176

    Single Mailbox Recovery

    http://technet.microsoft.com/en-us/library/bb124357(EXCHG.80).aspx

    Repair an .ost or .pst file in Outlook

    http://office.microsoft.com/en-us/outlook-help/repair-an-ost-or-pst-file-in-outlook-HA001056300.aspx

     

    hope it is useful.

     

    Best regards,

    Fiona Liao

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
     
    Thursday, June 30, 2011 3:17 AM
    Moderator
  • Check if she has any third party archiving plug ins in outlook.


    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com
    Thursday, June 30, 2011 6:28 PM