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System hangs/ Event ID 1002 Category 101 RRS feed

  • Question

  • Hi All,

    I would like to seek your help in resolving the issue on one of our laptops here. It is running on Windows 7 Enterprise 64bit SP1. Our current problem with this laptop is that when a windows security credential screen pops up, system then hangs. It only happens with Microsoft related applications (Microsoft Outlook 2013, Lync 2013, and Internet explorer). Same problem happens using a different user profile. For the Internet Explorer, when user opens any site that requires a windows security credential popup screen, the internet explorer would stop responding once the security screen pops up. Same goes with MS Outlook and Lync when the security credential screen pops up due to the switch of network connectivity. Once the logon screen pops up, the application hangs. Event ID is 1002. We don't experience this problem in terms of browser issue when we use the Chrome. Hope to hear from all of you soon.

    Thanks

    Friday, August 28, 2015 3:10 AM

Answers

  • Hi,

    Could you please tell me whether this problem occurred suddenly and what operations you did before the problem be occurred.

    Just as you mentioned, when you use Chrome, you have no problem, but when you start the applications related to Microsoft, the Windows is hanging. I infer the most possible reasons for the issue is conflicting.

    Firstly, remove all the add-ons in Internet Explorer and reset Internet Explorer.

    http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons#ie=ie-11

    http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings#ie=ie-11

    If it doesn’t work, scan the virus in safe mode due to the virus may block the module of anti-virus software. Then start the PC in clean boot mode. If the problem doesn’t occurred in clean boot mode, we consider that the reasons for the issue is conflicting software. You can check the conflicting software by clean boot mode.

    https://support.microsoft.com/en-us/kb/331796

    Secondly, you can disable or uninstall the anti-virus software for test. Then type “Service” in search box after clicking “Start Menu”, and start all the services about Microsoft application and Internet Explorer.

    In addition to that, if the problem occurred suddenly and you use Windows normally before, you can use System Restore to make your PC back to the point which use normally due to the corrupted system files may also lead to hanging problem. 

    Best Regards

    Simon

    Monday, August 31, 2015 9:07 AM

All replies

  • If it doesn't happen in Chrome, but does happen in Internet Explorer then we know that its IE that's having the problem. A good place to start would be here. It has several issues (including hanging IE) and potential fixes.

    Friday, August 28, 2015 3:46 PM
  • Hi,

    Could you please tell me whether this problem occurred suddenly and what operations you did before the problem be occurred.

    Just as you mentioned, when you use Chrome, you have no problem, but when you start the applications related to Microsoft, the Windows is hanging. I infer the most possible reasons for the issue is conflicting.

    Firstly, remove all the add-ons in Internet Explorer and reset Internet Explorer.

    http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons#ie=ie-11

    http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings#ie=ie-11

    If it doesn’t work, scan the virus in safe mode due to the virus may block the module of anti-virus software. Then start the PC in clean boot mode. If the problem doesn’t occurred in clean boot mode, we consider that the reasons for the issue is conflicting software. You can check the conflicting software by clean boot mode.

    https://support.microsoft.com/en-us/kb/331796

    Secondly, you can disable or uninstall the anti-virus software for test. Then type “Service” in search box after clicking “Start Menu”, and start all the services about Microsoft application and Internet Explorer.

    In addition to that, if the problem occurred suddenly and you use Windows normally before, you can use System Restore to make your PC back to the point which use normally due to the corrupted system files may also lead to hanging problem. 

    Best Regards

    Simon

    Monday, August 31, 2015 9:07 AM