Service Portal Console Displaying "Virtual Machine Manager lost the connection to the virutal machine" RRS feed

  • Question

  • Hey All,

    The issue we are having is that our admins and users cannot use the web console in the Service Portal.

    When they right click on the VM and go to console a new tab opens and a message appears where the Console should appear stating: Virtual Machine Manager lost the connection to the virtual machine

    We have tried Chrome/Firefox and IE 9/10/11. With Firefox and Chrome it just tries to load the Console Session.

    Wonder if the community can provide some insight.


    Thursday, November 21, 2013 7:59 PM


  • Hi Boris,

    Are your hosts Hyper-V hosts? Console connect makes use of an ActiveX control and users will need permission to install the ActiveX control.

    This ActiveX control will then connect directly to the Hyper-V host that is running the virtual machine, which requires the client computer to have connectivity to the Hyper-V hosts and the user will need permission on the Hyper-V server.

    Kind Regards,


    This posting is provided "AS IS" with no warranties, and confers no rights.

    Saturday, January 4, 2014 12:48 AM