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Windows 10 1607 > 1903 Undoing Changes RRS feed

  • Question

  • Hi,

    I have windows 10 1607 and trying to update it to 1903, some systems getting updated but some systems while updating at 57 % gets restarted and says undoing changes and fail to update

    What can be reason for it? how can i diagnose what is failing, any log file which can help me?

    Friday, September 13, 2019 1:33 PM

All replies

  • Hello,

    You can locate the log files for upgrade failure, as mentioned in this support article:

    https://support.microsoft.com/en-us/help/928901/log-files-that-are-created-when-you-upgrade-to-a-new-version-of-window

    If you don't know how to read log files, you can upload them to OneDrive or any file hosting service and share the link here. Log experts here will be helping you with that.

    Regards.



    Microsoft MVP (Windows and Devices for IT)

    Windows Insider MVP

    Windows Help & Support [www.kapilarya.com]

    Friday, September 13, 2019 1:52 PM
  • To evaluate the computer environment please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command.

    Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There is one file for you to find manually:  dxdiag:  

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread.

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    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) bcdedit /enum {badmemory}

    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    11) List and uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)
    (This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely uninstalled)

    12) List and uninstall all non-Microsoft firewall software

    13) List all Microsoft and non-Microsoft drive encryption software. 
    Uninstall all non-Microsoft disk encryption software

    14) Run setupdiag > post a share link into the thread using one drive, drop box, or google drive

    https://docs.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

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    Please remember to vote and to mark the replies as answers if they help.
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    Friday, September 13, 2019 2:49 PM
  • Hello Kapil,

    Here is the link for log files setuperr.log is empty, setupact.log has information

    https://drive.google.com/drive/folders/1HUA-rO2Fv37kHxrE6Sgfp59o4aFvrmnI?usp=sharing

    Thank you so much and please check the log files and help on same.

    below condition matches me, i will try to include more logs next time when machine is reachable to me(office hours)

    I have backup for $Windows.~BT\ folder in pen drive, if any file required please tell me.

    The following log files are created when an upgrade fails, and the installation rollback is initiated:

    • C:\$Windows.~BT\Sources\Rollback\setupact.log
    • C:\$Windows.~BT\Sources\Rollback\setupact.err



    • Edited by Ankit-IT Friday, September 13, 2019 3:22 PM
    Friday, September 13, 2019 3:05 PM
  • Enterprise 10.0.14393

    There was a BSOD with bugcheck A:  IRQL_NOT_LESS_OR_EQUAL

    See if Windows created and saved a crash dump file.

    Please post a share link for this dump file in addition to the results in the prior thread:

    setupmem.dmp

    Rollback\setupmem.dmp

    C:\$WINDOWS.~BT\Sources\Rollback\setupmem.dmp

    Failure code:  0xC1900101 0x30018

    Code
    0xC1900101 - 0x30018

    Cause
    A device driver has stopped responding to setup.exe during the upgrade process.
    Mitigation

    Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display.
    Contact your hardware vendor to obtain updated device drivers.
    Ensure that "Download and install updates (recommended)" is accepted at th


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    Please remember to vote and to mark the replies as answers if they help.
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    Friday, September 13, 2019 3:45 PM
  • Can you share what tool you are using for reading and analysing log file....as many system are failing, some are successful also

    I will check and upload memory dump

    Friday, September 13, 2019 4:10 PM
  • Scanning and reading log files is performed manually.

    Please post the results of the administrative command prompt command with dxdiag as one share link.

    And post the setupmem.dmp as a separate share link.

    Setupmem.dmp are different from memory dumps as setupmem.dmp occur during Windows upgrades.

    The computer may or may not have been having memory dumps.

    Each computer could have different driver versions, hardware, BIOS version, as well as different problems reported in the event logs, msinfo32, dxdiag, etc.

    If there are other problematic computers please keep this thread for only one computer.

    (One computer per thread)

    This way dump files, share links, administrative command prompt files, command and test results are all on the same computer.

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    This upgrade check list can be used on other computers:

    UPGRADE CHECK LIST:
    Run through this check list before the next upgrade attempt:

    1) remove nonessential hardware
    docks
    USB devices
    printers
    headset
    speakers
    joysticks
    projectors
    scanners
    plotters
    portable optical drives (CD, DVD)
    microphones
    cameras
    webcams
    smartphones
    bluetooth devices
    USB drives (other than a windows 10 iso if used for the upgrade)
    USB Wireless Mouse or Keyboard Receiver, USB Wireless Network Card
    secondary monitors


    2) These should be the only attached devices:
    wired mouse
    wired keyboard
    monitor

    Any of these that have been done in the past week are not necessary to repeat:


    3) open administrative command prompt and type or copy and paste: (repair file system)
    chkdsk /r /v 
    This may take many hours so plan to run overnight
    Find the chkdsk report in the event viewer using the information in this link and post into the thread:
    Read Chkdsk Log in Event Viewer in Windows 10 Performance Maintenance Tutorials
    https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.html 

    4) open administrative command prompt and copy and paste: (repair operating system)
    sfc /scannow 
    dism /online /cleanup-image /restorehealth 
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    5) update windows (have all recommended updates installed) and reboot after updates

    6) List and uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)
    (This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely uninstalled)

    7) List and uninstall all non-Microsoft firewall software

    8) List all Microsoft and non-Microsoft drive encryption software. 
    Uninstall all non-Microsoft disk encryption software

    9) Run disk cleanup to clean temporary and system files

    10) Verify that the drive has > 30 GB free space (At least 25 GB is needed for creating dumps)

    11) Place the computer in clean boot:
    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
    https://social.technet.microsoft.com/wiki/contents/articles/29876.how-to-perform-a-clean-boot-in-windows-10.aspx
    https://www.tenforums.com/tutorials/41804-perform-clean-boot-windows-10-troubleshoot-software-conflicts.html


    12) Detach all SATA devices other than the disk drive that has the Windows operating system
    (Make sure that the only disk drive that is attached to the computer at the time of the upgrade attempt is the disk drive containing Windows)
    (Other disk drives may be able to be detached by disconnecting cables or if necessary to remove the drive from the computer)

    13) Make sure that there is no metered connection:  https://support.microsoft.com/en-us/help/17452/windows-metered-internet-connections-faq

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    Please remember to vote and to mark the replies as answers if they help.
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    Friday, September 13, 2019 6:49 PM
  • I suggest you directly download Windows 10 v1903 ISO.

    Copy the ISO to each of the machine failing to update via Windows Update, mount the ISO and run setup from there. Disconnect from the internet(turn on Airplane mode) prior to running setup.


    Obinna C. Onwusobalu ~ MCSA MCTS MCITP

    It's all fun and games until someone divides by zero.

    windowshelper.home.blog

    Saturday, September 14, 2019 12:32 PM
  • here is link for setupmem.dmp , compressed setupmem.7z

    also can you teach how to manually read logs

    https://drive.google.com/drive/folders/1HUA-rO2Fv37kHxrE6Sgfp59o4aFvrmnI?usp=sharing



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    • Edited by Ankit-IT Saturday, September 14, 2019 1:17 PM
    Saturday, September 14, 2019 1:16 PM
  • To evaluate the computer environment please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command.

    Make sure the default language is English so that the logs can be scanned and read.

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There is one file for you to find manually:  dxdiag:  

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread.

    .

    .

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) bcdedit /enum {badmemory}

    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    11) List and uninstall all non-Microsoft antivirus software
    (This includes always on and manual software.)
    (This includes running the applicable antivirus uninstall tools for any AV that could have been incompletely uninstalled)

    12) List and uninstall all non-Microsoft firewall software

    13) List all Microsoft and non-Microsoft drive encryption software. 
    Uninstall all non-Microsoft disk encryption software

    14) Run setupdiag > post a share link into the thread using one drive, drop box, or google drive

    https://docs.microsoft.com/en-us/windows/deployment/upgrade/setupdiag

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    Please remember to vote and to mark the replies as answers if they help.
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    .

    Saturday, September 14, 2019 8:42 PM
  • Hi,

     

    I suggest you using the Microsoft Media Creation Tool to perform an in-place upgrade, which is virtually the same as using Windows Update.

     

    https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/how-to-perform-an-in-place-upgrade-with-windows-10/7f0b236e-3c6c-4913-9691-c4baa2a6190a?auth=1

     

    Version 1903 is a new version that requires a complete reinstallation, a process that many times brings up unwanted problems. In addition, some errors and bugs are expected as testing a version of Windows 10 on every hardware configuration is very challenging.

     

    You can check the tips below to find common problems during the installation process of Windows 10.

     

    https://pureinfotech.com/avoid-problems-installing-windows-10-1903-april-2019-update/

    Note: This is a third-party link and we do not have any guarantees on this website. And Microsoft does not make any guarantees about the content.

     

    Hope above information can help you.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, September 16, 2019 3:20 AM
  • Hi,

     

    Was your issue solved?

     

    If the reply helped you, please remember to mark it as an answer.

     

    If no, please reply and tell us the current situation in order to provide further help.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, September 18, 2019 2:14 AM