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Windows 7 Ultimate upgrade to Windows 10

    Question

  • I recently purchased Windows 10 and was sent a link to the media creation tool which I downloaded.  I've tried several times to complete the upgrade but it gets stuck at the Checking windows update.  I left the computer on 20+ hrs after reading a post that it took someone else 16 hours to successfully download using this tool.

    The program moved past the updating stage but then got stuck at closing please wait before I had to manually turn off my computer.  I've run a boot clean and check error messages from the Windows log file but have not been able to find a solution. 

    Can anyone help with this query?

    Tuesday, December 27, 2016 6:05 PM

All replies

  • Try update your Windows 7 PC and restart it and then install Windows 10 again.

    Does it display any error code?

    Saturday, December 31, 2016 5:11 PM