locked
WSUS says update is downloading but it doesn't download at all RRS feed

  • Question

  • I've been trying for weeks to build a Win 2012 R2 server with WSUS and I've had one problem after another. I've done dozens of clean installs and I have finally got WSUS successfully installed and Sync'd.

    It found 5 updates for Win 2012 R2 which I approved. File status says downloading, but it doesn't download.

    There is nothing in event logs that I can see, and nothing on the server manager dashboard.

    Resource monitor shows no Ethernet activity

    The downloads are not timing out (As they were in a previous incarnataion of the server), They just sit in a downloading state forever.

    I've done the common stuff like re-installing NIC drivers, disabling firewall and renaming softwaredistribution folder.

    I am not running a proxy server. I'm using the Windows Internal Database. WSUS location is E:\WSUS

    All required services are running.

    Relevant section of windowsupdate.log

    2017-08-17    21:52:55:558     844    fb4    Agent    *************
    2017-08-17    21:52:55:558     844    248    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates  Id = 14]
    2017-08-17    21:52:55:558     844    fb4    Agent    ** START **  Agent: Finding updates [CallerId = AutomaticUpdates  Id = 15]
    2017-08-17    21:52:55:558     844    248    Agent    *********
    2017-08-17    21:52:55:558     844    fb4    Agent    *********
    2017-08-17    21:52:55:558     844    248    Agent      * Online = Yes; Ignore download priority = No
    2017-08-17    21:52:55:558     844    fb4    Agent      * Online = Yes; Ignore download priority = No
    2017-08-17    21:52:55:559     844    248    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2017-08-17    21:52:55:559     844    fb4    Agent      * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2017-08-17    21:52:55:559     844    248    Agent      * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2017-08-17    21:52:55:559     844    fb4    Agent      * ServiceID = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782} Third party service
    2017-08-17    21:52:55:559     844    248    Agent      * Search Scope = {Machine & All Users}
    2017-08-17    21:52:55:559     844    fb4    Agent      * Search Scope = {Machine & All Users}
    2017-08-17    21:52:55:560     844    248    Agent      * Caller SID for Applicability: S-1-5-18
    2017-08-17    21:52:55:560     844    fb4    Agent      * Caller SID for Applicability: S-1-5-18
    2017-08-17    21:52:55:560     844    248    Agent      * RegisterService is set
    2017-08-17    21:52:55:560     844    fb4    Agent      * RegisterService is set
    2017-08-17    21:52:55:561     844    248    SLS    Retrieving SLS response from server using ETAG "4V8nqvoeoxgpu+6kKNNNGpLr4BCvPTmaz82CIDm5o5g=_1440"...
    2017-08-17    21:52:55:561     844    248    SLS    Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=582&L=en-US&P=&PT=0x7&WUA=7.9.9600.18756
    2017-08-17    21:52:56:390     844    fb4    SLS    Retrieving SLS response from server using ETAG "4V8nqvoeoxgpu+6kKNNNGpLr4BCvPTmaz82CIDm5o5g=_1440"...
    2017-08-17    21:52:56:390     844    248    EP    Got WSUS Client/Server URL: "http://server2:8530/ClientWebService/client.asmx"
    2017-08-17    21:52:56:511     844    fb4    SLS    Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=582&L=en-US&P=&PT=0x7&WUA=7.9.9600.18756
    2017-08-17    21:52:56:511     844    248    Setup    Checking for agent SelfUpdate
    2017-08-17    21:52:56:512     844    248    Setup    Client version: Core: 7.9.9600.18756  Aux: 7.9.9600.18756
    2017-08-17    21:52:56:512     844    248    EP    Got WSUS SelfUpdate URL: "http://server2:8530/selfupdate"
    2017-08-17    21:52:56:515     844    248    Misc    Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab with dwProvFlags 0x00000080:
    2017-08-17    21:52:56:525     844    248    Misc     Microsoft signed: NA
    2017-08-17    21:52:56:525     844    248    Misc     Infrastructure signed: Yes
    2017-08-17    21:52:56:528     844    248    Misc    Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\TMP62CF.tmp with dwProvFlags 0x00000080:
    2017-08-17    21:52:56:536     844    248    Misc     Microsoft signed: NA
    2017-08-17    21:52:56:537     844    248    Misc     Infrastructure signed: Yes
    2017-08-17    21:52:56:586     844    248    Setup    FATAL: GetClientUpdateUrl failed, err = 0x8024D009
    2017-08-17    21:52:56:586     844    248    Setup    Skipping SelfUpdate check based on the /SKIP directive in wuident
    2017-08-17    21:52:56:587     844    248    Setup    SelfUpdate check completed.  SelfUpdate is NOT required.
    2017-08-17    21:52:56:707     844    fb4    EP    Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL: "117cab2d-82b1-4b5a-a08c-4d62dbee7782"
    2017-08-17    21:52:56:759     844    fb4    EP    Got 117CAB2D-82B1-4B5A-A08C-4D62DBEE7782 redir Client/Server URL: "https://fe2.ws.microsoft.com/v6/ClientWebService/client.asmx"
    2017-08-17    21:52:56:770     844    248    PT    +++++++++++  PT: Synchronizing server updates  +++++++++++
    2017-08-17    21:52:56:807     844    248    PT      + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = http://server2:8530/ClientWebService/client.asmx
    2017-08-17    21:52:56:820     844    248    Agent    Reading cached app categories using lifetime 604800 seconds
    2017-08-17    21:52:56:862     844    248    Agent    Read 0 cached app categories
    2017-08-17    21:52:56:862     844    248    Agent    SyncUpdates adding 0 visited app categories
    2017-08-17    21:52:56:863     844    fb4    PT    +++++++++++  PT: Synchronizing server updates  +++++++++++
    2017-08-17    21:52:56:863     844    fb4    PT      + ServiceId = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}, Server URL = https://fe2.ws.microsoft.com/v6/ClientWebService/client.asmx
    2017-08-17    21:52:56:863     844    fb4    Agent    Reading cached app categories using lifetime 604800 seconds
    2017-08-17    21:52:56:863     844    fb4    Agent    Read 0 cached app categories
    2017-08-17    21:52:56:863     844    fb4    Agent    SyncUpdates adding 0 visited app categories
    2017-08-17    21:52:56:898     844    fb4    PT      + SyncUpdates round trips: 0
    2017-08-17    21:52:56:899     844    fb4    Agent      * Found 0 updates and 0 categories in search; evaluated appl. rules of 0 out of 0 deployed entities
    2017-08-17    21:52:56:947     844    fb4    Agent    *********
    2017-08-17    21:52:56:947     844    fb4    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates  Id = 15]
    2017-08-17    21:52:56:947     844    fb4    Agent    *************
    2017-08-17    21:52:56:948     844    fb4    IdleTmr    WU operation (CSearchCall::Init ID 15, operation # 187) stopped; does use network; is at background priority
    2017-08-17    21:52:56:948     844    c0c    Report    REPORT EVENT: {5486889E-394F-40F7-BB2C-DC87B05DCBF3}    2017-08-17 21:52:52:406+1000    1    147 [AGENT_DETECTION_FINISHED]    101    {00000000-0000-0000-0000-000000000000}    0    0    TrustedInstaller FOD    Success    Software Synchronization    Windows Update Client successfully detected 0 updates.
    2017-08-17    21:52:56:948     844    c0c    Report    REPORT EVENT: {272296A8-1FDA-4FC0-B726-509A30B9646F}    2017-08-17 21:52:53:153+1000    1    147 [AGENT_DETECTION_FINISHED]    101    {00000000-0000-0000-0000-000000000000}    0    0    TrustedInstaller FOD    Success    Software Synchronization    Windows Update Client successfully detected 0 updates.
    2017-08-17    21:52:56:948     844    1208    AU    >>##  RESUMED  ## AU: Search for updates [CallId = {C23FFDF2-8BA9-44E1-815C-94469C63674C} ServiceId = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}]
    2017-08-17    21:52:56:948     844    1208    AU      # 0 updates detected
    2017-08-17    21:52:56:948     844    c0c    Report    REPORT EVENT: {752C851D-8348-4559-B0ED-A8717E72E4E4}    2017-08-17 21:52:53:886+1000    1    147 [AGENT_DETECTION_FINISHED]    101    {00000000-0000-0000-0000-000000000000}    0    0    TrustedInstaller FOD    Success    Software Synchronization    Windows Update Client successfully detected 0 updates.
    2017-08-17    21:52:56:948     844    1208    AU    #########
    2017-08-17    21:52:56:948     844    1208    AU    ##  END  ##  AU: Search for updates  [CallId = {C23FFDF2-8BA9-44E1-815C-94469C63674C} ServiceId = {117CAB2D-82B1-4B5A-A08C-4D62DBEE7782}]
    2017-08-17    21:52:56:949     844    c0c    Report    REPORT EVENT: {1B72E73C-C9BA-4FC6-B2D4-9BF4D44DE7E0}    2017-08-17 21:52:54:618+1000    1    147 [AGENT_DETECTION_FINISHED]    101    {00000000-0000-0000-0000-000000000000}    0    0    TrustedInstaller FOD    Success    Software Synchronization    Windows Update Client successfully detected 0 updates.
    2017-08-17    21:52:56:949     844    1208    AU    #############
    2017-08-17    21:52:56:949     844    c0c    Report    REPORT EVENT: {256147EE-B347-4DD7-9CB1-1260AAEC9235}    2017-08-17 21:52:56:947+1000    1    147 [AGENT_DETECTION_FINISHED]    101    {00000000-0000-0000-0000-000000000000}    0    0    AutomaticUpdates    Success    Software Synchronization    Windows Update Client successfully detected 0 updates.
    2017-08-17    21:52:56:950     844    c0c    Report    WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
    2017-08-17    21:52:56:951     844    c0c    Report    WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
    2017-08-17    21:52:57:049     844    c0c    Report    WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
    2017-08-17    21:52:57:050     844    c0c    Report    WARNING: CSerializationHelper:: InitSerialize failed : 0x80070002
    2017-08-17    21:52:57:187     844    c0c    Report    CWERReporter finished handling 5 events. (00000000)
    2017-08-17    21:52:57:511     844    248    IdleTmr    WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 189; does use network; is at background priority
    2017-08-17    21:52:57:518     844    248    IdleTmr    WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 189) stopped; does use network; is at background priority
    2017-08-17    21:52:57:518     844    248    Agent    Reading cached app categories using lifetime 604800 seconds
    2017-08-17    21:52:57:518     844    248    Agent    Read 0 cached app categories
    2017-08-17    21:52:57:519     844    248    Agent    SyncUpdates adding 0 visited app categories
    2017-08-17    21:52:57:530     844    248    IdleTmr    WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover) started; operation # 190; does use network; is at background priority
    2017-08-17    21:52:57:536     844    248    IdleTmr    WU operation (CAgentProtocolTalker::SyncUpdates_WithRecover, operation # 190) stopped; does use network; is at background priority
    2017-08-17    21:52:57:536     844    248    PT      + SyncUpdates round trips: 2
    2017-08-17    21:53:56:184     844    248    Agent      * Found 0 updates and 77 categories in search; evaluated appl. rules of 596 out of 1209 deployed entities
    2017-08-17    21:53:56:233     844    248    Agent    Reporting status event with 5 installable, 77 installed,  0 installed pending, 0 failed and 0 downloaded updates
    2017-08-17    21:53:56:234     844    248    Agent    *********
    2017-08-17    21:53:56:234     844    248    Agent    **  END  **  Agent: Finding updates [CallerId = AutomaticUpdates  Id = 14]
    2017-08-17    21:53:56:234     844    248    Agent    *************
    2017-08-17    21:53:56:235     844    248    IdleTmr    WU operation (CSearchCall::Init ID 14, operation # 185) stopped; does use network; is at background priority
    2017-08-17    21:53:56:236     844    1208    AU    >>##  RESUMED  ## AU: Search for updates [CallId = {65EE9F2E-F3D1-4898-A051-3069BD401CCD} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2017-08-17    21:53:56:236     844    1208    AU      # 0 updates detected
    2017-08-17    21:53:56:236     844    1208    AU    #########
    2017-08-17    21:53:56:236     844    1208    AU    ##  END  ##  AU: Search for updates  [CallId = {65EE9F2E-F3D1-4898-A051-3069BD401CCD} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2017-08-17    21:53:56:236     844    1208    AU    #############
    2017-08-17    21:53:56:236     844    1208    AU    All AU searches complete.
    2017-08-17    21:53:56:237     844    1208    AU    AU setting next detection timeout to 2017-08-18 05:38:18
    2017-08-17    21:53:56:237     844    1208    AU    Adding timer:
    2017-08-17    21:53:56:237     844    1208    AU        Timer: 31DA7559-FE27-4810-8FF6-987195B1FD98, Expires 2017-08-18 05:38:18, not idle-only, not network-only
    2017-08-17    21:53:56:238     844    1208    AU    Currently AUX is enabled - so not show any WU Upgrade notifications.
    2017-08-17    21:53:56:731     844    1208    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037
    2017-08-17    21:53:57:226     844    1208    AU    WARNING: Failed to get Network Cost info from NLM, assuming network is NOT metered, error = 0x80240037

    Please help.

    thanks

    Tanya







    • Edited by TanyaC0205 Thursday, August 17, 2017 12:18 PM
    Thursday, August 17, 2017 12:10 PM

All replies

  • Hello,

    Please try the following :

    1. Click on Start, and then click Run.
    2. Type cmd in the Open box to get a DOS prompt.
    3. Type "net stop wuauserv" without the quotes at the command prompt, and press
    Enter.
    4. Delete (or put in recycle bin) the contents of
    C:\WINDOWS\SoftwareDistribution (but not the SoftwareDistribution folder)

    5. Type net start wuauserv at the command prompt, and press Enter.
    6. Now try Windows Update again.


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Yan Li_ Friday, September 1, 2017 6:22 AM
    Wednesday, August 23, 2017 8:39 AM
  • Try running my Cleanup script. It runs fixes on the actual SUSDB database that make it work faster, run cleaner, and maintain the WSUS Installation with all of the things that a WSUS Administrator should be doing on a regular basis.

    I recognize this is on a relatively new install, but please trust me when I say that a brand new install needs help and my script usually rids a brand new install of about 20GB on average, and increases the speed of WSUS by a TON.

    Have a peek at my Adamj Clean-WSUS script. It is the last WSUS Script you will ever need!

    http://community.spiceworks.com/scripts/show/2998-adamj-clean-wsus

    What it does:

    1. Add WSUS Index Optimization to the database to increase the speed of many database operations in WSUS by approximately 1000-1500 times faster.
    2. Remove all Drivers from the WSUS Database (Default; Optional).
    3. Shrink your WSUSContent folder's size by declining multiple types of updates including by default any superseded updates, preview updates, expired updates, Itanium updates, and beta updates. Optional extras: Language Packs, IE7, IE8, IE9, IE10, Embedded, NonEnglishUpdates, ComputerUpdates32bit, WinXP.
    4. Remove declined updates from the WSUS Database.
    5. Clean out all the synchronization logs that have built up over time (configurable, with the default keeping the last 14 days of logs).
    6. Compress Update Revisions.
    7. Remove Obsolete Updates.
    8. Computer Object Cleanup (configurable, with the default of deleting computer objects that have not synced within 30 days).
    9. Application Pool Memory Configuration to display the current private memory limit and easily set it to any configurable amount including 0 for unlimited. This is a manual execution only.
    10. Checks to see if you have a dirty database, and if you do, fixes it. This is primarily for Server 2012 WSUS, and is a manual execution only.
    11. Run the Recommended SQL database Maintenance script on the actual SQL database.
    12. Run the Server Cleanup Wizard.

    It will email the report out to you or save it to a file, or both.

    Although the script is lengthy, it has been made to be super easy to setup and use so don't over think it. There are some prerequisites and instructions at the top of the script. After installing the prerequisites and configuring the variables for your environment (email settings only if you are accepting all the defaults), simply run:

    .\Clean-WSUS.ps1 -FirstRun

    If you wish to view or increase the Application Pool Memory Configuration, or run the Dirty Database Check, you must run it with the required switch. See Get-Help .\Clean-WSUS.ps1 -Examples

    If you're having trouble, there's also a -HelpMe option that will create a log so you can send it to me for support.


    Adam Marshall, MCSE: Security
    http://www.adamj.org

    Saturday, September 2, 2017 3:24 AM