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Outlook 2016: Context menu "Mark as unread" not displayed RRS feed

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    Hello,

    when I click on one email, which was already opened, with the right mouse button, the context menu "Mark as unread" is not displayed in the context menu list. I open this e-mail again, closed it and repeated the following steps with the right mouse button, the context menu "Mark as unread" was finally displayed.

    Why is it necessary to open an email twice just to be able to mark it as unread? How can I fix this?

    Wednesday, February 20, 2019 10:55 AM

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    Hi,

    What's the detailed version of Outlook? You can check this via File > Office Account > About Outlook. Please install the newest updates to see if it works.

    If we switch to another view, will same issue occur?

    We can first try opening Outlook in safe mode to see if the issue continues. Please exit Outlook, press Win key + R to open the Run command, type outlook.exe /safe and then press Enter. This helps eliminate whether the problem lies on any third party add-ins.

    Besides, in case it was related with personal settings, please create a new profile to test the results.

    Any updates, please feel free to post back.

    Regards,

    Perry

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by Perry-Pan Friday, February 22, 2019 8:26 AM
    • Unproposed as answer by Perry-Pan Wednesday, February 27, 2019 8:01 AM
    • Proposed as answer by Perry-Pan Wednesday, February 27, 2019 8:01 AM
    • Marked as answer by -honeybee- Monday, September 2, 2019 2:39 PM
    Thursday, February 21, 2019 1:54 AM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi,

    What's the detailed version of Outlook? You can check this via File > Office Account > About Outlook. Please install the newest updates to see if it works.

    If we switch to another view, will same issue occur?

    We can first try opening Outlook in safe mode to see if the issue continues. Please exit Outlook, press Win key + R to open the Run command, type outlook.exe /safe and then press Enter. This helps eliminate whether the problem lies on any third party add-ins.

    Besides, in case it was related with personal settings, please create a new profile to test the results.

    Any updates, please feel free to post back.

    Regards,

    Perry

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by Perry-Pan Friday, February 22, 2019 8:26 AM
    • Unproposed as answer by Perry-Pan Wednesday, February 27, 2019 8:01 AM
    • Proposed as answer by Perry-Pan Wednesday, February 27, 2019 8:01 AM
    • Marked as answer by -honeybee- Monday, September 2, 2019 2:39 PM
    Thursday, February 21, 2019 1:54 AM
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    Hi，

    How is this issue? Does "Mark as Unread" option show correctly?

    Regards,

    Perry

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, February 25, 2019 6:09 AM