Hi,
The issue may occur if a third-party printer driver or services installed prevents you from adding printers or the third-party service affects the functionality of a newly installed printer.
For example, this issue may occur if the Lexmark print service (LexBce Server service) is installed and is running on your computer before you try to add another printer.
First, let’s make sure that the Print Spooler service is only dependent on the RPC service and HTTP.
To do this, follow these steps:
Click Start , type regedit in the Search box, and then press ENTER. Right-click Computer, click Export, Save a backup file on your desktop.
Then, please create a System Restore point.
NOTE: If an unexpected issue be encountered after modifying registry, please restore the backup file and use System Restore to a early point .
a. Locate and then click the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler
b. In the details pane, if the DependOnService value shows values of RPCSS, HTTP and other key, right-click DependOnService, and then click Modify.
c. In the Value data box, delete other key, and then click OK.
3. Exit Registry Editor.
Then, let’s take the following suggestions to troubleshoot this issue.
Before trying the following Steps make Sure the Existing Printer drivers and application are uninstalled and disconnected the Printer from the computer.
Step 1:
===============================
Click "Start", type "regedit" in Research Bare and press "Enter". Browse to the following registry key by clicking the PLUS (+) sign:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Printers
Click the PLUS (+) sign to expand Printers key. All current printers installed on your computer are listed there. Please right click each subkey in it on the left pane and click "Delete".
Step 2:
===============================
Browse to the following registry key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windows NTx86\Drivers\Version-3
If its 64 bit edition need to Check Windows NTx64 folder and follow the Below step.
Click the PLUS (+) sign to expand "Version-3". All printer drivers which have been installed on your computer will be listed there. Please right click each subkey in it on the left pane and click "Delete".
Step 3:
===============================
Locate and then expand the following registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors
View the list of subkeys. There should only be the following subkeys for the default print monitors:
BJ Language Monitor
Local Port
PJL Language Monitor
Standard TCP/IP Port
USB Monitor
If there are any subkeys other than the subkeys that are listed above has to be deleted. To do this, right-click each subkey that is not on the list, and then click Delete. Click Yes when you are prompted to confirm the deletion.
Step 4:
===============================
Restart your computer and start pressing the F8 key on your keyboard.
Go to safe mode.
Open "My Computer" and browse to the folder:
Go to the Following folder
(i) C:\Windows\System32\spool\prtprocs\w32x86
(ii) C:\Windows\System32\Spool\Printers
(iii) C:\Windows\System32\Spool\Drivers\w32x86
If its 64 bit edition Need to check the x64 folder in all the location above mention.
And then delete all the files and the folders in the following 3 folders.
Check Whether the Spooler services is Working Properly.
Step 5:
===============================
Try to Install the Printer Drivers and Application.
Hope it helps.
