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outlook 2016 message windows is maximalizied lower than previous RRS feed

  • Question

  • Hi all,

    This is kind wierd, my customer uses office 365 outlook 2016, and get this wierd issue. If he opens message in separate window, and maximalize first window is just fine, but any next is shown lower, than the previous and this comes to state, that new window is shown on the bottom of the screen, so i can no longer see it. This happens if i hit the maximalize button. I tried quick repair, online repair, start outlook in safe mode and no change.

    Thank you for any solution,


    Wednesday, August 22, 2018 7:52 PM

All replies

  • Hi Simon Zajicek,

    Does this issue happen to specific users or all users?

    We can disable anti-virus software on this computer to see if it is related with integration with Outlook.

    According to my research, Outlook window position are stored in the registry, in a value named Frame. Each Outlook window has a Frame value in their registry key.

    We could find and delete the Frame value under following keys. It will recreate the Frame value the next time you close Outlook.

    (Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

    Please refer to this article about how to back up and restore the registry in Windows)

    For Outlook 2016:

    HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Office Explorer

    HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Appointment

    HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Contact

    HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Message

    HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Task

    Any updates, please feel free to tell me.

    Regards,

    Perry


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    • Edited by Perry-Pan Thursday, August 23, 2018 7:16 AM
    • Proposed as answer by Perry-Pan Monday, August 27, 2018 1:37 AM
    Thursday, August 23, 2018 7:00 AM
  • Hi Simon Zajicek,

    Are there any updates with this issue?

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Friday, August 24, 2018 6:23 AM
  • Hi Simon Zajicek,

    Have you tried the suggestion above? Does it work?

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, August 27, 2018 1:37 AM
  • Hi Simon Zajicek,

    I am writing to see how everything is going with this issue. If the information above was helpful, could you please help mark it as answer so it will be easy for other forum members who might have similar issues to find the useful one?

    Have a nice day.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Wednesday, August 29, 2018 6:23 AM
  • Hi Simon Zajicek,

    Have you found the fix?

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Thursday, September 6, 2018 9:23 AM