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Office 365 In-Place Archiving issues RRS feed

  • Question

  • Hi, 

    As per the following article, we have a mix of Office 2010 Home and Business and Office 2010 Pro Plus. The users have Exchange Online Plan 1. 

    Should the in-place archive be visible in Outlook 2010 if we have the latest service packs installed? 

    Thanks in advance. 

    • Moved by Steve Fan Tuesday, August 7, 2018 8:59 AM move to dedicated outlook forum
    Monday, August 6, 2018 1:53 PM

All replies

  • Hi,

    As per the article, if you are using the retail licensing version of Office 2010 except Office Standard 2010, in-place archive is available for you in Outlook. If you are using the volume licensing version of Office 2010, only Outlook 2010 stand-alone and Outlook 2010 included with Microsoft Office Professional Plus 2010 are supported.

    Regards,
    Steve Fan


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    Tuesday, August 7, 2018 8:59 AM
  • Hi Steve, 

    We're using the retail version that came with the PCs, plus there are some machines that are using Pro Plus 2010, but it's still not working. 

    Any other things that we can check? The OS has been upgraded to Windows 10 Pro, just in case that makes a difference. 

    Thanks in advance. 

    Tuesday, August 7, 2018 12:05 PM
  • Thank you for the update.

    Can users access online archive mailbox from within OWA?

    Where are your mailboxes hosted? If you are using a hybrid environment and your mailboxes are hosed on premise, the in-place archiving feature may not be available.

    Regards,
    Steve Fan


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by Steve Fan Wednesday, August 15, 2018 9:37 AM
    Wednesday, August 8, 2018 9:04 AM