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windows update error Code 824402C RRS feed

  • Question

  • Hi guys,

    I hope you can help me with my problem.
    I am using a Windows Vista Home Premium on a Lenovo Y410.
    I have the Windows Firewall activated (I have no other firewall installed), and i log in with an administrator ID/password.

    However, everytime, I run windows update, i always get the error message Code 824402C.
    The recommended solution in the Microsoft Knowledge Database does not seem to work for me (unless i didn't understood the instructions well).
    I am computer literate but not an expert.

    Other than install the Windows Defender, AD Aware, SpyBot, Spywareblaster and a free version of AVG antivirus, i have not done anything on my computer since i got it last month.
    Except for the Windows Defender, I don't have problems updating my these softwares.

    Meantime, to be able to update Windows, i turn off the Windows firewall , run the update, download the update, install the update, then turn on again the windows firewall.

    I don't encounter this problem with the Windows XP-Pro installed in my desktop and Thinkpad computer.

    Would appreciate any assistance.

    Thank you!
     
    Thursday, February 5, 2009 3:49 AM

Answers

  •  

    Hello,

     

    Before going any further, please make sure that we have logged Windows with the administrator account and the computer could access Internet connection properly, which will provide us enough privilege to install Microsoft Update.

     

    Disable any anti-virus application or firewall on the computer temporarily.

     

    Manually download the update files and then install it from the hard disk. Please pick the updates from the website of Microsoft Download Center:

    http://download.microsoft.com/

     

    Rename the Windows Update Softwaredistribution folder

    ==========================================

    This problem may occur if the Windows Update, Software distribution folder has been corrupted. We can refer to the following steps to rename this folder. Please note that the folder will be re-created the next time we visit the Windows Update site.

     

    1. Close all the open windows.

    2. Click the Start Pearl, click "All programs", and click "Accessories".

    3. Right-click "Command Prompt" and click "Run as administrator".

    4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.

     

    Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    5. Click the Start Pearl, in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.

    6. In the opened folder, look for the folder named "SoftwareDistribution".

    7. Right-click on the folder, select Rename and type "SDold" (without the quotes) to rename this folder.

    8. Still in "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.

     

    Note: Please look at the cmd window and make sure it says that it was successfully started. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    After that, please test the Windows Update issue again to check if the update can work fine in this clean environment.

     

    Prepare the Clean Boot Environment

    ============================

    1. Click the Start Pearl, in the Start Search bar, copy and paste "msconfig" (without quotation marks) and press the Enter key to start System Configuration Utility. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable all".

    4. Click OK.

     

    Visit the Windows Update site.

    =======================

    Open Internet Explorer, and click Tools-> Windows Update to install Windows Update. If any error message or error code was received, please write and post it onto the forum.

     

    If all the above steps do not work, I suggest you submit a Windows Update service request to Microsoft. Unlimited installation and compatibility support is available at no charge.

     

    Windows update

    http://support.microsoft.com/oas/default.aspx?gprid=6527

     

    Good Luck!

     

     

    • Marked as answer by Andy Song Wednesday, February 11, 2009 6:54 AM
    Friday, February 6, 2009 12:09 PM

All replies

  •  

    Hello,

     

    Before going any further, please make sure that we have logged Windows with the administrator account and the computer could access Internet connection properly, which will provide us enough privilege to install Microsoft Update.

     

    Disable any anti-virus application or firewall on the computer temporarily.

     

    Manually download the update files and then install it from the hard disk. Please pick the updates from the website of Microsoft Download Center:

    http://download.microsoft.com/

     

    Rename the Windows Update Softwaredistribution folder

    ==========================================

    This problem may occur if the Windows Update, Software distribution folder has been corrupted. We can refer to the following steps to rename this folder. Please note that the folder will be re-created the next time we visit the Windows Update site.

     

    1. Close all the open windows.

    2. Click the Start Pearl, click "All programs", and click "Accessories".

    3. Right-click "Command Prompt" and click "Run as administrator".

    4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.

     

    Note: Please look at the cmd window and make sure it says that it was successfully stopped before we try to rename the folder. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    5. Click the Start Pearl, in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.

    6. In the opened folder, look for the folder named "SoftwareDistribution".

    7. Right-click on the folder, select Rename and type "SDold" (without the quotes) to rename this folder.

    8. Still in "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.

     

    Note: Please look at the cmd window and make sure it says that it was successfully started. However, if it failed, please let me know before performing any further steps and include any error messages you may have received when it failed.

     

    After that, please test the Windows Update issue again to check if the update can work fine in this clean environment.

     

    Prepare the Clean Boot Environment

    ============================

    1. Click the Start Pearl, in the Start Search bar, copy and paste "msconfig" (without quotation marks) and press the Enter key to start System Configuration Utility. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable all".

    4. Click OK.

     

    Visit the Windows Update site.

    =======================

    Open Internet Explorer, and click Tools-> Windows Update to install Windows Update. If any error message or error code was received, please write and post it onto the forum.

     

    If all the above steps do not work, I suggest you submit a Windows Update service request to Microsoft. Unlimited installation and compatibility support is available at no charge.

     

    Windows update

    http://support.microsoft.com/oas/default.aspx?gprid=6527

     

    Good Luck!

     

     

    • Marked as answer by Andy Song Wednesday, February 11, 2009 6:54 AM
    Friday, February 6, 2009 12:09 PM
  • Thank you very much for your reply Andy.
    Will try your suggested solution.
    Wednesday, February 11, 2009 9:15 AM